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“Perfect location, great service, clean rooms”

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Fairfield Inn & Suites by Marriott Washington, DC/Downtown
Ranked #62 of 140 Hotels in Washington DC
Certificate of Excellence
Hope Valley, Rhode Island
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect location, great service, clean rooms”
Reviewed 2 July 2014

Our vacation stay was for 3 nights (June 27th -30th). Room was clean and adequate in size. Hotel is in Chinatown near the Metro and numerous restaurants. We were able to walk to most places of interest such as White House, Spy Museum, Air and Space Museum etc. The hotel staff is absolutely top notch. We can not remember a staff more accommodating and friendly than Fairfield's. Breakfast was plentiful and well cared for by Fairfield staff. Concierge was always available for advice or directions. We took 2 great tours recommended by the Concierge and would recommend "OnBoard Tours" to any visitor.
This would be our FIRST CHOICE for a D.C. hotel when we visit again.

Room Tip: We had a room overlooking an alley,and initially we were very happy to see that. We thought…"a...
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Green Features: The hotel does promote sustainability by recycling and re-using towels, if you desire.
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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781 reviews from our community

Traveller rating
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252
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rochester, New York
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2014 via mobile

Very clean hotel. Located in Chinatown area. Felt safe returning to hotel at 8pm from National Mall. Which is close by. Close to Union Station and White House. Great complimentary hot breakfast. Only offers valet parking which can be confusing due to traffic on H Street. Drove past it the first time and had to circle the block. Hotel requires the use of key card to operate elevators which adds to the safety of hotel.

Stayed June 2014, travelled solo
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada, Kentucky
Level Contributor
305 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 28 June 2014

This is a busy hotel in a bustling neighborhood, and if you're looking for peace and quiet, many rooms here will not provide that. I experienced three rooms over a two day stay. My first room was on the third floor directly over the entrance to the Irish pub on the ground floor. That did not seem like a peaceful location, so I asked for a different room.

Second room was 721, which was facing the back alley (good) , but adjacent to the elevators (bad). I could hear the elevator chimes, which don't only go off when the elevator stops at the floor, but also inside the elevator as it passes each floor. Sounded like a pinball machine was going all the time out in the hall.

For my second night, I moved to room 203 and finally got some peace and quiet. If you want a quiet room, I think that only those ending with 03 and 05 will provide that.

Front desk staff was nice and friendly, and always accommodated my request to find a better room - but when the hotel's busy, there are not always a lot to choose from.

I could never get the wi-fi to work with my laptop. The front desk did supply an ethernet cable which worked most of the time.

Breakfast was a zoo, and the only way to deal with the overcrowding was to take food back up to my room.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Human44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasfc, General Manager at Fairfield Inn & Suites by Marriott Washington, DC/Downtown, responded to this review, 1 July 2014
Dear Human44,

Thank you very much for staying with us!

You indicated in your review that your stay was unsatisfactory. Please accept our sincere apologies for the inconveniences you experienced. We take great pride in ensuring our guest’s satisfaction, and we certainly appreciate your loyalty to Marriott. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit with Marriott.

You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. At a time of your convenience please feel free to reach out directly at 202-697-4002 or via email so that we can address your concerns appropriately.

Sincerely,
Ryan Urgo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2014

While traveling with the family I try to stay places close to the attractions that are not terribly expensive. This is a winner! The staff was incredibly accommodating, rooms clean and well appointed, breakfast hot and friendly staff serving it. There are no complaints on this stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nneworleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2014

We stayed at the Fairfield since they had the best value and price in downtown DC. After arriving and valet parking our car (the price for parking was NOT a good value and think Marriott is gouging folks who drive to this hotel), we were helped by the concierge, Gene taking our bags to our room. Gene is the best concierge we have ever met in all of our travels....personable, very knowledgeable about the DC area, providing directions and especially great restaurant recommendations. Our trip would not have been as enjoyable without having had the services of this great concierge who we loved talking to while staying at this hotel. The hotel is situated in Chinatown so there are plenty of restaurants and metro stop across the street. We would recommend anyone travelling to DC and looking for a great value that includes free breakfast, we recommend the Fairfield but only if Gene is still there.

Room Tip: our room was a deluxe with two double beds...not super comfortable but ok....if want to spend more...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2014

This was my second stay here in the past four months. Unfortunately the customer service was horrible this stay. I had reserved a king room with a sofa and on checking in I was told there wasn't one available. No apology, no nothing. I made my reservation weeks ago and was paying $379 a night. I needed the room type I reserved as I would be working with colleagues on a project and needed the seating. Only after calling marriott customer service did I receive any sort of apology. At breakfast the next morning, I went to get a milk from the buffet and noticed they were all expired by more than a week. To the attendants credit, she removed them immediAtely when I told her. Lastly, they put a family with a crying baby in the room next to mine knowing all that had happened. For two days/nights the small child screamed and cried all night. Wouldn't recommend if you are a business traveler needing to do work in your room.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Businesstravel90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wasfc, General Manager at Fairfield Inn & Suites by Marriott Washington, DC/Downtown, responded to this review, 1 July 2014
Dear Businesstravel90210,

Thank you very much for staying with us!

Please accept our sincere apologies for the poor service and major issues you experienced during your stay. We take great pride in ensuring our guest’s satisfaction, but unfortunately we fell way short of both your expectations and ours. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit with Marriott.

We would like to regain your trust and hope to serve you again in the future. At a time of your convenience please feel free to reach out directly at 202-697-4002 or via email so that we can address your concerns appropriately.

Sincerely,
Ryan Urgo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond Hill, Georgia
Level Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 June 2014

Hotel is very nice and rooms are well appointed. Very little hallway noise although our room was on the corner so street noise was noticeable at times. Breakfast was very good and plentiful options. Afternoon cookies were welcomed by our teens after a long day of sightseeing.

Was prepared for valet parking but was NOT prepared to see that for $36/day my vehicle would be parked in the alley adjacent to the hotel (thanks valet for the new door ding on my SUV). So, don't expect covered parking.

We used the available car service at times; check with the concierge. Cost was less than a taxi.

Room Tip: Unless you want the view (not bad) avoid rooms facing the corner of 5th Ave and H Street due to stre...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJIG106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites by Marriott Washington, DC/Downtown

Property: Fairfield Inn & Suites by Marriott Washington, DC/Downtown
Address: 500 H Street NW, Washington DC, DC 20001 (Formerly Red Roof Inn Washington DC Downtown)
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#52 Family Hotel in Washington DC
#66 Business Hotel in Washington DC
#82 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites by Marriott Washington, DC/Downtown 3*
Number of rooms: 198
Official Description (provided by the hotel):
Fairfield Inn & Suites by Marriott Washington, DC/Downtown is a newly renovated Chinatown DC hotel that offers comfort and convenience for the busy business and leisure traveler. We provide quality accommodations and value our guests who are visiting our National’s Capital for work or pleasure. As the only Fairfield Inn & Suites by Marriott located in the Washington DC city center, our hotel features a custom design package with upgraded services and amenities designed specifically with the business traveler in mind. We offer the following services and amenities: 198 elegant and functional guest rooms offering plush bedding, LCD flat screen TVs with premium channels, spacious work desk with plug-in-panel, and complimentary Wi-Fi & hard wired internet access • Complimentary expanded continental breakfast • 24-hour access fitness room and business center • The Irish Channel, on-site restaurant open for lunch and dinner, and offering room service from 11am-11pm • Concierge service • Valet parking • Same-day dry cleaning service. Located in the bustling Chinatown neighborhood and in proximity to: Gallery Place/Chinatown metro (2 blocks) • Walter E. Washington Convention Center (6 blocks) • Verizon Center (2 blocks) • U.S. Capitol (1 mile) • Union Station (1 mile) • Government & association offices nearby • Airports: Reagan National (DCA) - 6.5 miles, Dulles Int'l (IAD) - 25 miles, Baltimore/Washington (BWI) - 35 miles. ... more   less 
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Also Known As:
Fairfield Inn & Suites Washington, Dc / Downtown Hotel Washington Dc
Fairfield Inn And Suites Washington, Dc / Downtown
Red Roof Inn Washington Dc
Washington Dc Red Roof Inn

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