Great location next to the White House. Nice room, and a great looking hotel. As a member of the hotel group's loyalty scheme, though we expected a better customer service experience. Free wifi was our 'bonus' although, really, free wifi is the least we expect in a top hotel. There is a nice lobby with good wifi, full of guests who presumably didn't qualify for free wifi. Small niggles which stop this being a 5 star review include, for instance, no shampoo in the bathroom. So we bought some in a local store, and the next day shampoo has been put in the bathroom. Just annoying. Please note all bedding seems to be feather, to which I am severely allergic. They did change the bedding for me once I asked, but I had one very bad night. The rooftop terrace is beautiful, but booking would appear to be essential, so we missed out on the opportunity to experience it. Another niggle was that we booked the moonlight tram tour through the hotel and were told the wrong pickup point by the concierge. Not a particularly welcoming or friendly hotel.
- Official Description (provided by the hotel):
- Welcome to W Washington DC, a hotel beyond expectations. Next to the White House, the most powerful suits - pinstripes and black lace-rendezvous at W Washington DC, where Italian Renaissance meets modern cool. With commanding rooftop views of major landmarks, W-Gate is all about stately indulgence. ... more less
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- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Hotels Washington Dc