SPG (Starwood preferred guest) member disclosure.
Firstly the staff from the porter to the concierge and front desk are excellent. They do and did all they can to help. On the rooftop the breakfast room is looking very tired along with the staff and the Russian lady host who seemed most displeased when we asked for the newspaper to read. The hotel seemed to be out of newspapers at 10am.
When we first checked in we were offered the top level beneath the famous bar but was warned it might be loud. What a shame as the view is a real stunner but yes the far too loud to stay in a room with music piercing through the floor. So we changed rooms.
Same room but on a much lower floor with a hideous internal view. Toilet paper roll dispenser falling off the wall, WIFI barely connecting and a cheap n nasty wooden slider door whereas the other rooms have a glass door. The door was so bad that it didn't close properly and is not a pleasant experience, especially if you're travelling with your partner. No toilet etiquette was achievable. I have left the W with two complaints and have not been contacted at all. Something I'm beginning to notice with Starwood hotels is that they're cheaply put together and the business doesn't really care about you all that much.
The only positive was we ended up with free wifi, was only there for 2 nights and the staff were relatively nice. The location is great too. It's sad for what would've been a most prestigious hotel in its day.
Starwood you should be ashamed.
- Official Description (provided by the hotel):
- Amplify your Washington, D.C. experience in one of our 317 elevated hotel rooms and suites that unite historical detail with cutting edge design. Push the boundaries of possibility while overlooking the White House and Washington Monument. Ascend to POV rooftop and break through the red tape of D.C. Cross the party lines as you indulge in stunning views, signature cocktails, and live DJ beats. ... more less
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- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Hotels Washington Dc