This is a lovely hotel in a newly reclaimed area of Washington just north of the Capitol Building. The rooms are spacious and are decked out--like virtually all Hilton Garden Inns--with a refrigerator and microwave. There is a swimming pool and a full-service restaurant that serves surprisingly good food (much better than typical tourist fare). Not surprisingly, it's also very popular, especially with families.
And that's where the problems come in. The hotel has thirteen floors and something like 200+ rooms, so they have to anticipate that there's going to be a big crush at breakfast. But they're simply unprepared. Both mornings, there wasn't enough silverware, weren't enough glasses, weren't enough staff to bring coffee. One time it took so long to get an omelette that the rest of us had already finished breakfast by the time it finally arrived. There's just no excuse for being unprepared like this when you know very well how many guests will be descending on the breakfast room in the morning.
The staff at the front desk isn't always on the ball either. When I checked out, I pointed out to them that they had forgotten to charge me for my parking. File this one under "no good deed goes unpunished": at first, the lady at the desk assured me that they had charged me, then realized that they had not. And then we had to stand around while she tried to figure out how to add the charge, because apparently it didn't work the first two or three times. They should have been embarrassed.
I'm giving it four circles because of the comfort of the room and the convenient location, but the management here seems to be asleep at the wheel. This should have been a more enjoyable stay.
- Official Description (provided by the hotel):
- Located in Downtown Washington, DC, the new 13-story Hilton Garden Inn Washington DC/U.S. Capitol is in a prime location just one metro rail stop from Union Station - the transportation hub of our nation's capital and home to Amtrak. We are located just one block from the New York Ave/Florida Ave/Gallaudet University red line metro station. Guest rooms at the Hilton Garden Inn Washington DC/U.S. Capitol showcase a modern décor, which include the cutting-edge Garden Sleep System(R), which features bedding of 100% New Zealand virgin wool, a mattress that adjusts to the contours of your body, and a dial that can adjust the firmness of your mattress. Your guest room at our Capitol Hill hotel also features complimentary high-speed internet access - both wired and wireless, a high-definition LCD television, a Herman Miller ergonomic chair and a modern work desk. For our in-room dining, take advantage of room service from our in-house restaurant, The Garden Grille & Bar, featuring American Cuisine offerings. ... more less
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- Also Known As:
- Hilton Garden Inn Washington Dc/Us Capitol Hotel Washington Dc