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“Great hotel. Staff was fantastic”

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The Westin Georgetown, Washington D.C.
Ranked #41 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Atlanta
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great hotel. Staff was fantastic”
4 of 5 bubbles Reviewed 21 December 2013 via mobile

Another great stay at the Westin georgetown. Great location and the staff was fantastic. Easy walk to great restaurants and shopping. Traffic can get a bit nasty but hey it's dc.

Spg perks were great and the hotel didn't disappoint


We will be back! Thank you.

Stayed December 2013, travelled on business
Helpful?
Thank worldie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,686 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
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English first
Pittsburgh, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed 19 December 2013

I stay at SPG properties fairly often, so it takes a lot for me to be surprised and impressed with customer service. Of all the places I've stayed, the staff at the Westin Georgetown are among the best. I was very impressed with their service, particularly the Stay Ambassador. It was a nice touch and definitely will make me more likely to stay at this hotel again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timjhaaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 16 December 2013 credit card Amex Cardmember Review

super location and great staff. As a frequent traveler they remember me and I rarely need to ask for special room location (high floor, far from elevator).
Prices fluctuate seasonally. Good French toast for breakfast!

Stayed October 2013, travelled on business
Helpful?
Thank Lizzie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

As a Platinum Member, my Partner and I often frequent Starwood Hotels. As the Westin Hotel & Resorts offer the service and amenities we so enjoy on many memorable occasions, my Partner reserved this Property for a recent Georgetown shopping spree and delightful evening on the town.
Prior to our arrival, Ms. Kim Lana, Westin Stay Ambassador, reached out to both welcome us to the Property and determine if we had any special requests. As one of the Platinum-Member perks is a room upgrade if available upon arrival, we took this opportunity to mention to Ms. Lana that a room upgrade be arranged. We were not disappointed. The King Junior suite was large, well-appointed, clean and most comfortable. We were especially pleased by the comfortable bed and strong water pressure in the shower. Note that the refrigerator was so well stocked that there was no space to chill our bottled water--no big deal!
Finally, the Property is centrally located between Georgetown and DuPont Circle which met our planned activities that evening. One final note, when we arrived back to our room that evening, there was a snack tray with a special note from Ms. Lana--a nice touch and welcomed surprise. Thank you Kim for your great customer service. We will return.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodie4Certain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 17 December 2013
Dear Foodie4Certain,

Thank you for giving us the opportunity to "wow' you during your Stay. The Stay Ambassador Position, Lana Kim, is a position that we have added to our Hotel and it has been a great success. Being a Platinum Guest, I am sure you stay at many Hotels so your feedback is very valuable to us and we thank you for it.

See you soon and be well,

Peter Yeung
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
229 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

Decided to choose this hotel as my weekend stay in DC as it is quite central near to George Town, Dupont Circle and the Museums and US Govt Administrative Offices. The check in was a breeze , and the room given facing the street was excellent as I could see the movements on the street level, even though can be a bit noisy which did not bother me. The bed, was so comfortable which made my sleep sleep which fulfilled my reason to have a great break in DC. Georgous large bathroom with large bath tub. Soaked myself heavenly.

The staff was very courteous and friendly which made my stay more special. Love the Westin touch. Walking to GeorgeTown and Dupont Circle where there were many nice attractions and restaurants which made the hotel choice the right one for a great weekend in DC.

I am really glad I chose to stay with Westin at Georgetown! Tuck away at the lest busy neighbour hood if u want a hide away from the hustle and bustle of the city.

.

Green Features: Opted for no change in Towels and sheets being rewarded with the 500 points. a real value.
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimmyKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 17 December 2013
Dear JimmyKL,

Sounds like you had a great time. Thank you for staying with us and giving us your feedback on Trip Advisor. We hope to see you again soon. For your Information, the Westin Heavenly Bed is for sale. Let us know if you are interested in buying one for yourself.

Be well,

Peter Yeung
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
383 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

The Georgetown Westin is in a nice spot, just 4 or 5 blocks from GW and Dupont Circle, and walking distance to Georgetown (about 8 blocks). The clerk at the desk was pleasant and quickly got us checked into our room early. The room was nice, and quiet. Comfortable bed. Nice bathroom with both a tub and separate shower.
The lobby, however, is tiny for a Westin. Not much room to relax, have a coffee, etc. (Across the street at the Fairmont, the lobby is large and beautiful, which isn't surprising, but the Westin is absurdly small.) Also, the drive for checking in is small, tight, and congested - a very poor layout. It made getting a cab difficult, and we had an exceptionally rude experience where, after waiting on line for 15 minutes (behind just 2 people) waiting for one bellman to get us a cab, a second bellman ran in front of us and put someone in our cab. Most of the service was very good, and this was the one exception, and a surprise.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie_Hotlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed 28 November 2013

Our stay at Georgetown over Thanksgiving break could not have turned out better. Aldo at the front desk was incredibly helpful and accommodating with our reservation. I really do believe the Westin experience is set apart by the staff. The room was in great condition and the bed is phenomenal. This Thanksgiving, I am really glad I chose to stay with Westin at Georgetown!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IsabelCYW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Georgetown, Washington D.C.

Property: The Westin Georgetown, Washington D.C.
Address: 2350 M Street NW, Washington DC, DC 20037
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#22 Luxury Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#28 Family Hotel in Washington DC
#32 Business Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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