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“Couldn't ask for a better night's stay”

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The Westin Georgetown, Washington D.C.
Ranked #42 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Washington DC, District of Columbia
Level 6 Contributor
96 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Couldn't ask for a better night's stay”
Reviewed 17 March 2014

This hotel truly lives up to the Westin name. Customer service was great and my special requests were taken care of prior to my arrival, even though due to the last minute nature of my stay I wasn't able to give much notice.
Check in was friendly and easy and the lobby is lovely and has the "Westin" smell. Beautiful!
The room was tucked away in a quiet corner on the 6th floor and had a nice view. Though the room wasn't as large as most Westins that I have stayed in, it had everything I needed and it was very comfortable. The bathroom, however, was gigantic and had a separate bath and shower. The water pressure was great.
The room and bath were incredibly clean. I would certainly stay in this hotel again.

Green Features: Love that this hotel requires that your key be present to turn on the lights. Wish more hotels were moving in the direction of such a simple energy saving measure.
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acswift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 24 March 2014
Dear Acswift,

Thank you for your nice feed back on Trip Advisor. We are so pleased to hear that we were able to make your last minute stay at our Hotel a great one. The great "smell" that you experienced is a scent called "White Tea" and it is our Brand signature smell. Overall it sounds like you had a great stay and we thank you for letting us be a part of it.

Be Well and we hope to see you again soon,

Peter Yeung
Director of Operations
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (268)
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Carrollton, Texas
Level 6 Contributor
337 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 16 March 2014 via mobile

The Westin Georgetown lives up to the standards of the chain. The rooms are good sized for DC. Room appointments are nice. The location is close to both Foggy Bottom and DuPont Circle metros - each is about a 10-15 minute walk. The immediate area has a number of restaurants mostly of the upscale variety. For a family trip, that was a bit if a problem. The staff was perfect. They were polite, helpful and friendly with any question or request. The one downside was that the wifi in the room was spotty at best. It was alternately slow or not strong enough to each my device. I had a corner room so we were potentially far from the wifi source.

Stayed March 2014, travelled with family
Helpful?
Thank CraigF84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 March 2014

It wasn't the Westin Georgetown's fault that there were four inches of snow, but be aware that while this hotel is only two miles from central DC-- when there is snow, it may as well be in Silver Springs, Maryland. No cabs whatsoever. My recommendation is that if you have to be in DC proper, stay there. The hotel is fine, workout room is more than adequate and restaurant in lobby 's coffee is just fine…but the distance issue proved problematic.

Room Tip: If you have business in DC, stay in DC.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChavieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 16 March 2014
Dear ChavieK,

We have definitely had our fair share of snow this year. We thank you for staying with us even though we were further out for you. Taxi service is sparse when there is snow on the ground. We hope that if you do come back, it does not snow so that you will stay with us again. Thank you for the feedback!

Peter Yeung
Director of Operations
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Washington DC, District of Columbia
2 reviews
Reviewed 10 March 2014

I recently stayed at the Westin Georgetown twice in two weeks for one night each time. It is the most comfortable hotel I have stayed at within Washington, DC. The bed alone is worth it.

Both rooms I stayed in had comfortable layouts considering there isn't actually a lot of physical space. Both rooms had a king-sized bed with pillow top mattress. The linens were very soft and cozy. It is a marvelous bed. The bathrooms are also fantastic. There is adequate counter space, the bathtubs are deep and made for bathing, and there is a separate spacious shower stall with a rainfall shower head with an additional handheld sprayer. The room was also quiet. I have stayed in plenty of hotels where you can hear your neighbors' TV's, kids playing, etc. I could not hear through the walls. When you need a room to unwind in and get your rest, the Westin is a great place. You'll have peace and quiet and a high-level of comfort.

The location is also pretty great. It is on the eastern edge of Georgetown and western edge of Foggy Bottom roughly. You are just far enough away from downtown to have less chaos, but still very close and able to quickly access public transportation and taxis.

My customer service experience was also very pleasant. I had stayed at this hotel using hotwire deals, but was treated as a preferred guest even before I signed up to be one. Some hotels never get this right, treating last minute budget guests as inconveniences. The hotel staff at the Westin Georgetown is professional, helpful, and quick. Even room service arrived quickly, and it is a big hotel. I can't quite remember the name of the staff member who delivered it, but it might have been Sameer or something similar. He was friendly and professional and took the time to set up the meal and make sure I had everything I needed. So, thanks to the staff and management for doing a great job.

I would definitely stay here again and will be keeping an eye out for deals.

Room Tip: Not everyone room has the same layout. I had one room overlooking the pool area that was more squish...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerseyvagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 14 March 2014
Dear jerseyvagabond,

We are happy to hear that you had a great Westin experience. It sounds like you took advantage of everything our location has to offer. We appreciate your review and we hope to see you again the next time you are in the D.C. area.

Peter Yeung
Director of Operations
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Denver, Colorado
Level 2 Contributor
6 reviews
Reviewed 8 March 2014

We have stayed at several different Westin properties in several countries and they are always consistent. Wonderful place to stay. Very nice spacious rooms. Comfortable beds with soft sheets. We stayed here because of its location to other places we needed to visit.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorgi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 16 March 2014
Dear Jorgi S.,

Thank you for chosing Westins when you travel. We know that you have many choices when it comes to Hotel Options and we are pleased that you keep coming back to Westin.

Thank you for sharing your thoughts on Trip Advisor.

Peter Yeung
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, Nevada
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Let's start off with something that wasn't the hotels fault...after a long day of flying the cabbie dropped us at the Westin down the street not the Georgetown one (our bad I suppose, but make sure that you confirm with them you are going to the correct one on M street as there are two)

The good...

Check in was fine, staff was good and pleasant and the restaurants on site were good...

The bad...

Right next to a fire station and down the street from a hospital...needless to say not quiet...

One night we tried to order a movie, after an hour and three or four visits to our room we were told that there was something wrong that couldn't be fixed (they did take care of the internet for the hassle)

The biggest gripe would be that the hotel tries to be green, which is great...but they fail in implementing. If you want to use anything in the room you have to have your key in a slot on the wall...ok swell that is fine...but at one point during our stay the key is in the wall and the lights start turning off...so we think one of the bulbs has blown...nope somehow the room has become confused/or possessed and we have to fiddle with the key to get things to work again. There is also a wall outlet that glows blue all the time, which is an annoyance when you would like it to be dark to sleep.

Overall the sleep quality was poor, could hear a conversation through the wall as though we were a party to it...any time a door closed it sounded like the world was crashing down...

In short the hotel should have spent some more time and money on insulation and sound proofing and less on trying to be green...but in the end they basically failed at both in my book...

Would not stay here again..

Room Tip: Stay elsewhere
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nvcowboysfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 14 March 2014
Dear nvcowboysfan,

Thank you for staying with us at the Westin Georgetown for your last visit to Washington D.C. We appreciate your feedback about our effort to go green, this is great information as we continue to improve our green initiative at the hotel. The hotel strives to find the balance between a comfortable guest experience while continuing to be enviromentally responsible. We understand that the city can sometimes be noisy however we hope you enjoyed the central location during your stay. We hope to welcome you back next time you are in the area.

Peter Yeung
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentucky
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 March 2014 via mobile

We visit DC a couple of times a year, and always stay at the Westin Georgetown. The location is perfect - walking distance to the main shopping and restaurant street in Georgetown, the Lincoln Memorial, DuPont Circle, Rock Creek Park. The staff are terrific - pleasant, helpful, and courteous. The rooms are large, comfortable (Westin Beds!) and always clean. We'll be back soon!

Stayed March 2014, travelled as a couple
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, 14 March 2014
Dear Jim E,

Thank you for staying with us at the Westin, we appreciate your review and your feedback. We are happy to hear that you seem to have had a genuine Georgetown experience and the team here looks forward to welcoming you back in the future.

Peter Yeung
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Georgetown, Washington D.C.

Property: The Westin Georgetown, Washington D.C.
Address: 2350 M St NW, Washington DC, DC 20037-1417
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#22 Luxury Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#28 Family Hotel in Washington DC
#32 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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