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The Westin Georgetown, Washington D.C.
Ranked #35 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Reviewed 7 May 2014

We stayed here for two days over Easter. We had sent the previous two days in a hotel close to the White House and wanted to spend two days close to Georgetown. We arrived at 3pm to be told our room wasn't ready and that they had had lots of late check-outs. We had only come 3 miles but with our British passports we would expect them to assume we had just arrived on a long flight. We were told we have a walk around for an hour and a half whilst they got us a good room ready - one that was closer to the lift. They said they would email us to let us know when to come back. When after two hours we still hadn't heard we returned anyway to be told our room was ready but they had been too busy to email! The room we were given may have been an upgrade - how would be know? - but was still at the end of the corridor. The bedding was feather, to which I am allergic and I had to ask three times before they "defeathered" the room, and I still sneezed constantly even after they had changed the bedding. The room was fine, quite large, but there was nothing to really make it stand out from any other hotel. The hotel's main attraction is its proximity to Georgetown and the metro.

  • Stayed: April 2014, travelled as a couple
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Thank Jacky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Jacky V.,

Thank you for providing us your feedback on Trip Advisor. Having rooms ready for our guests is definitely a priority and it sounds like we may have missed the opportunity with you. We will review this senerio with our Room Department and make any improvements. I have also passed your commnet about the feather pillows with our Housekeeping department and we feel bad about the situation. Again, we thank you for the feed back and we hope to improve because of them.

Be well,

Peter Yeung

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1,059 - 1,065 of 1,930 reviews

Reviewed 6 May 2014

My college friends and I planned a girls trip to DC. The Westin was a perfect location and the staff couldn't have been more accomidating. Simone White and Lana Kim were wonderful!!! They made sure we got the best room and got us reservations at an awesome resturant in Georgetown (Rialto). We could walk to Georgetown for shopping and dining and everyone had a great time.
Thanks to the great staff at the Westin Georgetown we will definately be back!

  • Stayed: May 2014, travelled with friends
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Thank LindsyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 7 May 2014

Dear Lindsy F.,

What a great way to spend a Girl's Weekend. Thank you so much for letting us be a part of it. It sounds like Simone and Lana were a part of it. They will really enjoy reading your comments.

See you back soon,

Be Well,
Peter Yeung
Director of Operations

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Reviewed 5 May 2014

Good to be back in my old neighborhood. As a Platinum member I came to the hotel on points for the night for a wedding across the street at the Fairmont. Lana was extremely helpful to the last detail of a complimentary bottle of wine to enjoy in the upgraded room. As someone who stays in Starwoods over 60 nights a year, it is always nice to get that higher-touch level of service, particularly on a leisure trip. The hotel is in a nice, clean area of DC and a close walk from DuPont Circle and Georgetown. Will come back and stay here again the next time I am in town. I put this in the middle range of Westin properties with good location and modern enough rooms but at the high end with service.

Room Tip: 4th floor is the SPG floor and I stayed in the Junior King Suite which was nice.
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  • Stayed: May 2014, travelled as a couple
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1  Thank hperry2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 7 May 2014

Dear hperry2014,

Thank you so much for staying with us despite the fact that the wedding was at the Fairmont. We appreciate your loyalty to Starwood and Westins. Lana is our "Stay Ambassador" and does a great job for us. Thank you for your comments as we will share them with our entire.

We hope to see you again in the near future,

Peter Yeung
Director of Operations

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Reviewed 3 May 2014

Haven't been here for many years (I think it used to be "The Grand", then the Westin Grand). Very pleasantly surprised. This area of DC (the West End) has a number of high-end hotels, but this is one of the best. Staff very friendly, rooms are modern, bright and spacious. Great bathroom, comfortable bed, large flat-screen TV, great fitness center. Overall, really nice, would stay here again.

Stayed: May 2014, travelled on business
Thank roadwarrierMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 7 May 2014

Dear roadwarriorMD,

You are right about all the nice Hotels to choose from in our neighborhood. We work very hard to provide the BEST service and great the BEST experience for our guest. Thank you so much for picking us. We are elated that you had a great time and thank you for sharing your experience with us on Trip Advisor.

Be Well,

Peter Yeung
Director of Operations

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Reviewed 1 May 2014

This hotel is located on M street about 0.7 miles from the Metro or a $20 cab ride from Reagan-if traffic is normal. The area is quiet and residential in character. There are several drug/convenience stores within a block.

The rooms are on the snug side. The bath has a separate tub and shower and a single vanity. There is an in room safe and a coffee maker with Starbucks coffee packs. There is also a small electronic refrigerator with items for sale but you are NOT allowed to keep personal beverages in it -or you will be charged $100. Rooms are clean and modern. There were two power strips in the room so plenty of sockets for all your electronics. There is a charge for in-room WiFi - so use your phone as a hotspot.

The Gym features Life Fitness equipment. There were the usual treadmills/ellipticals/bicycles, a few individual weight machines and a multi-gym. There are free weights up to 50 lbs and two benchs. There are towels and water in the center. There were two thin floor mats and a collection of yoga and medicine balls as well. Weights and treadmills are in separate areas.

USA today is available near the elevators.

Conference food was above average.

Service was what you would expect from this class of hotel.

  • Stayed: April 2014, travelled on business
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1  Thank AtlantaBusTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

It's not easy to find a good hotel with a reasonable price in Washington DC. This one is certainly very good. The prices are OK for business, but a little steep for tourists. The rooms are ample in size and nicely appointed--particularly the bathroom, which has s separate shower and tub. The location is convenient if you have business in the Georgetown area. The staff is particularly accommodating, pleasant and efficient.

  • Stayed: April 2014, travelled on business
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Thank Stanner57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 7 May 2014

Dear Stanner57,

Thank you for taking the time to comment on Trip Advisor. We try hard to stay compeititive with our rates and they can fluctuate depending on the dates. We appreciate you staying with us and we hope we have the opportunity to service you again soon.

Be Well,

Peter Yeung
Director of Operations

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Reviewed 29 April 2014

Location was great, it is on M street which is walking distance from Georgwtown and the metro station. Room was spacious, big enough for all my things. The best part of my stay was the staff. They were very helpful especially Lana. She provided my friends with a long list of recommendations for food and entertainment. I would recommend this location.

  • Stayed: April 2014, travelled with friends
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Thank kyoote111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen S, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 30 April 2014

Thank you for taking time to post a review. We appreciate your kind words & your mention of Lana, our Westin Stay Ambassador. We hope you choose our hotel should you return to Washington DC.
Be well.

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Additional Information about The Westin Georgetown, Washington D.C.

Address: 2350 M St NW, Washington DC, DC 20037-1417
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#19 Luxury Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#28 Family Hotel in Washington DC
#32 Business Hotel in Washington DC
Price Range: £96 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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