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“Great bed”

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The Westin Georgetown, Washington D.C.
Ranked #36 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 May 2014

I'm a pretty picky sleeper and I found the bed to be firm and un-dented by other guests. The room was tastefully appointed and all the typical accoutrements one would expect to find are there. The bathroom was well lit with good shower power and, overall, a nice experience. I'm a sucker for the apple at check-in. My only complaint is no free wifi in the rooms, however, if you use one of the newer wifi robin boxes, there are plenty of connections to choose from.

  • Stayed: May 2014, travelled on business
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Thank Lord H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 May 2014

The location of this hotel is very good, though it should be noted that it’s not in Georgetown but in Foggy Bottom. It’s within a short walking distance to some fine restaurants (a few steps from the acclaimed Blue Duck Tavern, for example), public transportation and bike stations. 10 min walk to Whole Food, a short walk to Trader’s Joe, and 10-15 min walk to Georgetown.

Additionally, the bed was very comfortable and everything is very clean.

Aside from that, I’m not sure why it gets such rave reviews on this site. Let me recount some of the issues with this place.

- Our room was small, without much space to maneuver around the bed. The room had a single armchair and another chair next to a small desk, so closely together that I suspect that if they were both occupied they would bump into each other.

- The TV was set in an odd location, facing one side of the bed, not the center of the bed. Even after tilting it, we needed to watch it from a somewhat uncomfortable angle. Overall, it doesn’t seem that the room was well thought-out.

- The bathroom has only one main switch for all the lights in the bathroom: the toilet room, shower, tub, and all the lights around the sink and mirror and several others. That’s a heck of a lot of light! If you wake up in the middle of the night and want to use the john, you will have to either use it in the dark or face being hit with blasting lights. If you want to take a romantic bath, forget it, you will have to either light the bathroom with candles or suffer very bright lights. There is no option to turn on individual lights (e.g., only in the toilet room or only around the sink etc) or to dim the general switch. I found that very annoying to the point that it was hard for me to return to sleep after being awaken by so much light. I ended up using the bathroom in the middle of the night, in the dark, while keeping the door ajar to get some light from the bedroom. The hotel purports to be “energy efficient”, but I don’t see how turning out an entire cacophony of lights each time you want to take a leak is energy efficient. Would it have cost them so much more to supply the bathroom with several switches?

- The switches are hard to use. Might be part of their “energy efficiency” program, but these are the fussiest switches I’ve ever used (and I know a thing or two about switches, I’ve renovated dozens of apartments as part of my profession and dealt with many types of switches). You can’t just press them up or down, as you would do with a standard switch. You need to hit them in just the right spot and they’re quite erratic. Each switch has a small blue light on the lower right corner. Generally you need to hit the switch on that corner to get the lights on, but often that doesn’t work the first time you try. You need to find the exact spot that does the trick. Sometimes it’ll be in the center, sometimes in the upper part, other times some other spot. My girlfriend and I found ourselves fussing around the switches to get the lights on. I can’t recall any other time that I had to spend so much time on the simple act of turning on a light.

- Breakfast and internet aren’t included. Breakfast would have been appreciated, but it’s not a biggie. However, free internet should be a minimum in this day and age. I understand that the more expensive the hotel the less freebies it offers, but I think that internet is something so basic today that it should be included in the room fare.

- Internet is $12.95 + tax, but it runs only until midnight of the day before you leave. It doesn’t run until you check out. So say you stayed there from the 10th of the month till the 13th, your internet service will be cut off midnight of the 12th, not the 13th in the morning.

- Minor issues: one phone was broken, the first night several items were missing (remote control, soap), only one robe for a couple, the shower is cramped, refrigerator is available only at an additional fee, the common hallways are extremely (and unnecessarily) cold, the lobby plain.

Overall this is a decent, unremarkable hotel. Nothing fancy, but not bad. If I ever return to DC, I think I would search for better options than this one.

Tip: The hotel has a garage and charges $38/day for self-parking, and $45/day for valet service (valet allows you to take the car in and out all day, for self parking you are charged every time you exit). However, you can pay for a spot in that garage in advance, using Spot Hero or other similar parking sites/services, for only $16/day (self parking only).

  • Stayed: May 2014, travelled as a couple
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Thank MamboGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Mambo Guy,

Thank you for your feedback on Trip Advisor. There are different room layouts depending on what part of the floor you are on. Sounds like you did not particularly enjoy the layout in your room and we apologize for that. I must argee that our Bathroom are well lite. The lighting set up does ont allow for dimming but a night light is a great idea. Thank you for the thought. I also agree that the Energy system is not the most convienent but it has proven to minimize on unnesscessary energy consumption. Parking overall is expensive in DC and there are some options that some guests finds to fit thier needs better at a lower price. Again, we appreciate your detailed feedback and we will pass your notes to our Operations team.

Be Well,

Peter Yeung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

STAY HERE !! And ask for Lana Kim for any special requests, or services. She is great!

We were in town for my friend's bachelorette party - we had 3 rooms booked, 2 traditional rooms and a 2-bedroom suite. The group arrived after our belongings, and room decor did--Lana had everything sent up AND set up in our room so it was there when we arrived. Our rooms were all on the same floor- near each other--and not only did she MAJORLY upgrade our suite - but sent up complimentary champagne. Upon check-in - they automatically put us down for a late check-out (the standard 12pm is great to begin with), and were so friendly and helpful. I highly recommend staying here - I like Westin a lot and have stayed at many in the past, so I know what to expect - but this was above and beyond.

  • Stayed: May 2014, travelled with friends
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Thank Andrea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Andrea V.,

Sounds like you a great Bacheloreete Party with us. Champagne also make it special and it sounds like you got some help from Lana. Thank for letting us help you and your friends create some "good times". See you for the next one.

Be well,

Peter Yeung

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Reviewed 12 May 2014

My husband and I and another couple went to DC for just one day, arriving Saturday around noon and leaving Sunday at 6 pm. Lana Kim contacted me before our trip and with her help we were able to plan our weekend to get the most out of downtown and Georgetown. We arrived with a wonderful welcome gift (gold member) and everyone was so helpful. I was happy to meet Lana on Sunday as we checked out to thank her for all of her help and tell her how wonderful our trip was. I've already booked the same hotel for next April adding more friends! It was a great way to welcome Spring after such a difficult winter.

  • Stayed: May 2014, travelled with friends
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Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

Lana took care of me and my husband on our wedding night. After I made her aware of us checking in very late, we were greeted with plush robes and a bottle of champagne! The next day we had a late checkout and started off our first day as husband and wife perfectly! We ordered room service and their breakfast was delicious! We don't live far and will be returning!

  • Stayed: May 2014, travelled as a couple
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Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Vanessa H.,

Congraulations on your recent wedding. We are so pleased that you stayed with us on such a special occasion. Thank you for sharing your moment with our Team. I will pass on your notes to our Team especially to Lana.

Have a great Summer,

Peter Yeung

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Reviewed 7 May 2014

The hotel is very nice and I found the location pretty close to ideal. We walked in and around Georgetown and took a short cab ride to the Mall. Also, there's a Starbucks half a block away, so that made breakfast easy (there's also a restaurant).

What really stood out to me though was how those at the hotel (especially the concierge, Lana Kim) helped us out in a time of need. On our first day of a 3 day weekend, my girlfriend injured her foot. For 3 days, I wheeled her around DC in the Westin's wheelchair. Made the difference between not being able to do anything and having a nice weekend. In addition, when we got back to the room Lana had sent us a bottle of wine and a nice note. Such a simple gesture, but it really made my girlfriend feel a lot better.

Good hotel, great location and staff.

  • Stayed: May 2014, travelled as a couple
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Mark C.,

So sorry to hear that your Girlfriend injured her foot while visiting. It was nice that Lana was about to find out the make the visit more enjoyable. She is our "Stay Ambassador" and does a great job creating great memories for our Guest. I hope your Girlfriend's foot is better and we also hope to see you back soon.

Be Well,

Peter Yeung

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Reviewed 7 May 2014

We stayed here for two days over Easter. We had sent the previous two days in a hotel close to the White House and wanted to spend two days close to Georgetown. We arrived at 3pm to be told our room wasn't ready and that they had had lots of late check-outs. We had only come 3 miles but with our British passports we would expect them to assume we had just arrived on a long flight. We were told we have a walk around for an hour and a half whilst they got us a good room ready - one that was closer to the lift. They said they would email us to let us know when to come back. When after two hours we still hadn't heard we returned anyway to be told our room was ready but they had been too busy to email! The room we were given may have been an upgrade - how would be know? - but was still at the end of the corridor. The bedding was feather, to which I am allergic and I had to ask three times before they "defeathered" the room, and I still sneezed constantly even after they had changed the bedding. The room was fine, quite large, but there was nothing to really make it stand out from any other hotel. The hotel's main attraction is its proximity to Georgetown and the metro.

  • Stayed: April 2014, travelled as a couple
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Thank Jacky V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this reviewResponded 25 May 2014

Dear Jacky V.,

Thank you for providing us your feedback on Trip Advisor. Having rooms ready for our guests is definitely a priority and it sounds like we may have missed the opportunity with you. We will review this senerio with our Room Department and make any improvements. I have also passed your commnet about the feather pillows with our Housekeeping department and we feel bad about the situation. Again, we thank you for the feed back and we hope to improve because of them.

Be well,

Peter Yeung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Georgetown, Washington D.C.

Address: 2350 M St NW, Washington DC, DC 20037-1417
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Washington DC
#18 Luxury Hotel in Washington DC
#22 Family Hotel in Washington DC
#27 Romantic Hotel in Washington DC
#32 Business Hotel in Washington DC
Price Range: £113 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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