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“Great location, charming hotel but....”

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Churchill Hotel Near Embassy Row
Ranked #42 of 140 Hotels in Washington DC
Certificate of Excellence
New York City, New York
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great location, charming hotel but....”
2 of 5 bubbles Reviewed 17 July 2014

This was not my first stay at this hotel, but it was my last.
The hotel is very charming with nice size rooms and great location.
I reserved 10 rooms for a family and friends get-together and everything was nice and cozy until I got to my room (junior suite). It was about 80 Degrees F in the room and the A/C did not help too much. A mechanic came to the room and tried his best but could not help to lower the temperature. He even brought us a fan (that helped to circulate the [hot] air). I complained again in the evening and again in the morning (after a terrible night's sleep) and received no help and at check-out no sympathy! A very disappointing experience!!!
Friends, whose room faced the back, had no problem with the A/C!!

Room Tip: Don't take a room facing the front of the hotel in the summer, as the sun is stronger than the A...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank peterr77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 19 July 2014
Hi Peterr77, On behalf of the entire staff at The Churchill hotel, I would like to personally apologize for the discomfort you experienced while staying with us. There is never any excuse for poor service and I would definitely like to make it up to you if you ever decide to give us another chance. Please email me directly at michael.truesdelle@thechurchillhotel.com so that we can communicate about future accommodations and options. Thank you in advance for your time and consideration.
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1,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
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Huntsville, Alabama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Stayed over a long weekend in a junior suite with 2 double beds. Our flight came in early in the morning and we Metro'd and walked our way to the hotel in hopes of storing our luggage until check in time, but Michael at the desk asked us to wait a few minutes and they would get our room ready right then! Very soon we were escorted by the Head of Housekeeping to our room where we could freshen up before going out again. The room was spacious, everything was very clean and the beds were extremely comfortable, with feather pillows and duvets. The hallways have a slightly mazelike quality, and the carved moldings have been painted many times, in the way that older hotels often do, but this is exactly the sort of thing that drew me to the place. It definitely carries an old European hotel vibe. As many others have mentioned, the staff are all smiling and helpful. The location near Dupont Circle is convenient to many good restaurants. Most nights we ate dinner within a block of the hotel. Yes, there's a bit of a hill if you're walking up from the Metro, but that is DC. Parts of it are hilly.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 19 July 2014
Dear Leslie S, Thank you for your five star review! We really appreciate you taking the time to post a review of The Churchill hotel. I'm so glad I was able to check you in right away which enabled you to get settled and plan your day accordingly. It's little things such as an early check in that really let our guest's know that we care about them. Thank you for also mentioning the cleanliness of the hotel and the comfortable bedding; most guest's that have stayed at The Churchill would definitely agree with you. I am Michael, so please let me know when you plan on returning to The Churchill and I'll make sure you have the best of everything. See you soon!
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Kansas City
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Perhaps above the charm of the hotel, was the considerate and happy vibe of the staff. From the front desk to the housekeepers, everyone was charming and accommodating. While it is not at all a cookie cutter hotel and there are a few minor imperfections to the rooms (as seen in the photos), the hotel is charming, quiet, and a great value.

I would agree that no matter what room you have, the walls are thick. We didn't hear a thing. We will always stay at this hotel when in town and recommend it as it is not over the top but a great place to come home to after a day in DC.

Room Tip: We stayed on the 8th floor (there are 9 floors) opposite the Marriott Courtyard hotel. While our vie...
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank tallyho67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 19 July 2014
Hi Tallyho6, Thank you for your five star review and for sharing your great experience with everyone. We definitely do our best at maintaining an upbeat positive vibe with our guest's because we want your experience at The Churchill to be enjoyable yet memorable. We will always be your home away from home, so please come and stay with us again and again. Until then, please take care!
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London, UK
Level Contributor
176 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

We stayed over the 4th July weekend, and got a room for $99 per night including breakfast. The staff were lovely and helpful, always a greeting and ensuring you were having a good time. We were in room 831 at the front, very spacious and the bed was large and comfortable. The bathrooms are small and a little tired, but very clean and the hotel is restricted by the shapes of the walls given it was built as apartments. Wi-fi is free for the slower speed option, and good strength. Breakfast was usually a buffet (charged at $14 if not included in your rate as ours was) and to be honest is was very ordinary. The bagels were the best part as the hot options were not hot and not great quality really. Convenient for us as it was included, but if not included I would grab something elsewhere. The hill back to the hotel mentioned in many reviews is only the last 100 yards or so, and is not particularly steep - we had no issues with it. We walked most places and the location was convenient for Georgetown, 14th street restaurants and heading down to the mall. We ate at China Lights one night - beware the portions are enormous, but very tasty!

Room Tip: Room 831 was perfect for us - large, quiet and with a nice view.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tal27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 11 July 2014
Dear tal27, Thank you for your five star review and for sharing your experience with TripAdvisor readers. You're absolutely correct, room 831 (a junior king suite) and has a lovely east view of the city, especially when it's very sunny outside, a spacious interior, and the bedding is very comfortable. Your description of the walk from Dupont Circle gives an accurate picture, although walking up a slight incline can be a little cumbersome for some guest's. Also, thank you for mentioning the temperature of some breakfast items; we'll definitely improve on that and hopefully you'll notice a difference on your next visit to The Churchill. Take care!
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Salem, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

My husband, son and I stayed here in late June. Convenient access to Metro, right in Dupont Circle so lots of great restaurants and stores nearby. Kasem, the front desk agent, was always a friendly face and provided us with lots of helpful tips. The room itself was neat and well maintained. Bed was very comfortable and A/C worked great for our Northwestern inability to deal with the D.C. humidity. We appreciated the mini-fridge that helped make our food dollars stretch a bit further. Breakfast downstairs was additional and pricey, but they will sell you a Starbucks coffee to get your day started. Overall, a great value in this expensive city and a gem of a find. Would highly recommend!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 11 July 2014
Hi Kris P, thank you for your five star review. We are so pleased to know that we made your time in D.C. wonderful. Thank you for mentioning Kacem's name as a staff member that gave you exceptional service. Many guest's that have stayed at The Churchill rave about Kacem's awesome customer service skills; he is simply the best. Thank you for recommending us and please come back and stay with us real soon! We can't wait to accommodate you again.
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Kansas City
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

My wife and I stayed at the Churchill Hotel for four nights the week before the 4th of July. First of all, the location is quite nice. It's about a thirty minute walk and Metro ride to the mall area. The closest Metro stop is Dupont Circle (the hotel is about a 10 minute walk) Once you get to Dupont Station just take the Red line a couple of stops and transfer to the Blue line for the rest of the trip. Pretty easy. When coming from Regan airport, just hop on the Blue line at the airport and transfer at Metro Center to the Red line up to Dupont Circle. It's very simple to do. The hotel itself is very clean and well appointed. The staff are super friendly and can give you all sorts of information on things to do around DC and how to get to the various attractions. In the evening, a nice walk around the hotel neighborhood will take you past lots of cool embassy houses. There are a bunch of nice restaurants all down Connecticut towards Dupont Circle. The hotel has a nice restaurant as well and we chose to have all our breakfasts there. Just for convenience. They were really quite good. The next time we go to Washington, we will definately stay at the Churchill again. By the way... i said the staff was helpful. They even brought me behind the counter and let me use their computer to print out my boarding passes. I would say that the Churchill is a great value for the investment.

Room Tip: We had a room on the 7th floor facing the side. I think they all are similiar.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BruceSpates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 10 July 2014
Hi BruceSpates, Thank you for your five star review. We sincerely appreciate your comments about our friendly, courteous staff. Whatever we can do to assist you whether it's letting you print your boarding pass at the desk or printing it for you, we're happy to oblige. Also, it sounds like our convenient location made your trip that much more special. Please come back and stay with us the next time you are in Washington, D.C. We would love to have you!
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Chapel Hill, North Carolina, United States
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

The Churchill Hotel is located north of Dupont Circle and is a hefty walk down hill to the Metro, though there is a bus stop right in front of the hotel that will also take you there.
It's clean. The staff is very nice and helpful.
Valet parking is expensive but probably on par with the rest of the city at $40 per day.
I would have given it an "Excellent" if it had been located closer into the center of the city.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager1914, Front Office Manager at Churchill Hotel Near Embassy Row, responded to this review, 10 July 2014
Dear Jan R, Thank you for your four star review, it is greatly appreciated. Also, thank you for titling your review "clean and convenient" because that is exactly what The Churchill hotel is. We do our best to make your stay with us as enjoyable as possible and our staff would like to welcome you back anytime!
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Additional Information about Churchill Hotel Near Embassy Row

Property: Churchill Hotel Near Embassy Row
Address: 1914 Connecticut Ave NW, Washington DC, DC 20009-5705
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in Washington DC
#23 Business Hotel in Washington DC
#32 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Churchill Hotel Near Embassy Row 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
For more than a century, the Churchill Hotel, situated on Connecticut Avenue near the Dupont Circle and Adams Morgan neighborhoods, has been home to a long list of diplomats, dignitaries, politicians, business travelers, and prominent families. ... more   less 
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Also Known As:
The Churchill Hotel Washington Dc
Churchill Hotel Washington Dc
Churchill Washington Dc

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