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“The 'rough' amongst the diamonds, quite unfortunate.”

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Fairmont Washington, D.C. Georgetown
Ranked #12 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersGold level
Honolulu, Hawaii
1 review
“The 'rough' amongst the diamonds, quite unfortunate.”
Reviewed 3 March 2014

I've stayed at many Fairmont hotels; to name a few-- Whistler Chateau, Orchid Hawai'i, Millenium Park & San Francisco. All have been exceptional, which is why I chose the Fairmont over the Mandarin, Ritz, or the Capella. It was just a disappointment from the beginning to end; from the front desk, room service, customer relations, & even the bell desk. Pity. I could go into further detail, but I've spent way too much time agonizing over such a terrible experience. I live vicariously through those who's experienced was quite the opposite....

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Czarina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 6 March 2014
Thank you for the review Czarina A. We apologize for your experience and appreciate the feedback. Please check your TripAdvisor inbox—we have sent a note asking for more details and hope to amend the situation.

Regards,

Adam Knight
Hotel Manager
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2,760 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
Reviewed 3 March 2014

Outstanding service by doormen, bellman, front desk. Front desk advised me that I was entitled to the second night at the hotel as a free night due to my benefits as a Platinum member of the Fairmont President's Club!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Meyer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 6 March 2014
Thank you very much Meyer M! First and foremost, thank you for your Fairmont loyalty. Platinum guests hold a special place in our heart and we are glad that we were able to offer you a second night free as part of your benefits. Fairmont President’s Club comes with incredible perks, especially as you stay more and more.

We appreciate your compliments toward our team and couldn’t agree more—the doormen, bellmen and front desk teams are amazing. Our colleagues our truly our greatest asset.

Thank you again,

Adam Knight
Hotel Manager
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Hartland, Wisconsin
Level Contributor
11 reviews
Reviewed 3 March 2014

Really lovely staff, comfy bed and pillows, accommodating, good location, I would be thrilled to stay here again. I requested a humidifier and it was delivered within 5 minutes. Staff from the doorman to the wait staff were gracious and terrific.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 6 March 2014
Thank you kindly Mary K! It sounds like you had a wonderful stay and we are honored that you chose the Fairmont. We may be biased but we think it’s the best choice!

We appreciate you taking the time to share your experience and are especially grateful for your compliments toward our team. They are truly amazing and we are so lucky to have them.

Thank you again. We look forward to your next visit,

Adam Knight
Hotel Manager
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Silver Spring, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2014

Great Stay, Easy Access, Excellent Service. Was there on Business. Enjoyed the facility so much I Plan to go back for my Anniversary this upcoming week end. I'm looking forward to the week-end brunch. I hear its fantastic.

Room Tip: I don't think there is no bad room in the hotel. This was my second visit and both times were gr...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SHbear116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 6 March 2014
Thank you kindly SHbear116! Your review means a lot to us—hearing that you enjoyed a business trip so much that you will be returning for your anniversary is truly outstanding. It’s a pleasure to have had you and we look forward to exceeding you expectations for your anniversary.

Thank you again and happy anniversary!

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 March 2014

Perfect location. Prompt and friendly service. Rooms were very comfortable and nice size. Everyone had a smile and a hello. The food service was very accommodating, as we had a nut allergy in the family. We will return!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fgpoamgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 6 March 2014
Thank you kindly Fgpoamgc! We appreciate your 5-star review and are grateful that you took the time to share your experience. We especially appreciate your compliments toward our team. “Prompt and friendly” with “a smile and a hello” are great descriptions. Our team takes hospitality very seriously and we are glad that you experienced it!

Handling dietary restrictions is one of the things our Culinary team does best—it sounds like your nut allergy was handled with ease and we couldn’t be happier.

Thank you again. We look forward to your return,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bocas del Toro, Panama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 March 2014

From check in to check out, it's always a pleasant experience at a Fairmont. The room was large and very comfortable. The complimentary internet, because I am a President's Club Member, was a welcome perk I look forward to each time I stay at a Fairmont property. It was nice having an ice machine right on the floor also, as well as having complimentary bottled water in the room. The food was delicious in the dining room both times I ate there, with the most exclusive menu I have seen---as far as accommodating unusual diets---like Raw, Macrobiotic, Gluten Free, and even something for the Pooch! The Fairmont will even provide you with workout clothes if you need them, although, I never seem to have the time to take advantage of this. Overall, the property is elegant, run well, and I enjoy coming here each year.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank drritarae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 3 March 2014
Thank you kindly drritarae! We appreciate you taking the time to share your experience and are grateful for your Fairmont loyalty. We hope that your expectations are continuously exceeded.

Our Lifestyle Cuisine Plus menu is one of our favorite features. Fairmont is devoted to enhancing guest wellness and being able to cater to custom diets is an important aspect of that. As is having workout clothes available and free gym access for Fairmont President’s Club members!

Thank you again. We look forward to your next visit,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 28 February 2014

My boyfriend and I stayed at the this hotel for the weekend, we drove from New York and we could not have picked a better weekend, it was the only oasis of warm weather in February. The hotel's location couldn't be better, walking distance to the Lincoln Memorial and the bars/restaurants in Georgetown.

We thought the parking fee charged by the hotel was a little pricey, so opted out, but we were lucky, we found a free street parking spot from Friday night until Sunday evening, you just have to be careful reading the parking rule signs.

We used the hotel's gym, it was very spacious compared to the only other Fairmont hotel I have been (The Princess in Bermuda), they even had a group class going on. Everyone at the hotel was very friendly and attentive. Sunday's buffet brunch at Juniper was amazing I ate like there was no tomorrow, good thing that we walked and walked all over that weekend.

Room Tip: Roooms... choose courtyard view over street view is possible.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LoopyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 3 March 2014
Thank you very much LoopyD! It sounds like you and your boyfriend had a wonderful weekend and we are honored to have had the opportunity to host it.

Your feedback about the location is spot-on. Washington is a very walkable city and our location enables visitors to take advantage of all of our unique neighborhoods. It certainly seems like you took advantage of that!

Our gym is one of our favorite features and we are glad that you had the time to use it. From having a CrossFit box to offering daily Spin classes, it is like no other hotel gym we know of!

Thank you again,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Washington, D.C. Georgetown

Property: Fairmont Washington, D.C. Georgetown
Address: 2401 M Street, NW, Washington DC, DC 20037-1408 (Formerly The Monarch Hotel)
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Washington DC
#4 Romantic Hotel in Washington DC
#5 Business Hotel in Washington DC
#7 Luxury Hotel in Washington DC
#12 Family Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Fairmont Washington, D.C. Georgetown 4*
Number of rooms: 415
Official Description (provided by the hotel):
Fairmont Washington, D.C., Georgetown is pleased to announce that all of our guestrooms are newly renovated as of June 01, 2016. The newly renovated guestrooms, suites and Fairmont Gold experience transform the hotel into the premier luxury destination in the nation's capital by adding contemporary and innovative features important to today's travelers, such as multiple outlets and a multi-functional table with a chaise. We are currently enhancing our public spaces with a redesign of the courtyard and lobby. During this time, we will install temporary walls around the lounge and lobby staircase where an exhibit of "American Icons" will be displayed. We have partnered with the Georgetown gallery, Artist's Proof, to showcase historic and current American celebrities and personalities. We are working to ensure the guest experience is not impacted during your stay and look forward to welcoming you to the Fairmont Washington, D.C., Georgetown. ... more   less 
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Also Known As:
The Fairmont Washington Dc Hotel Washington Dc
Fairmont Washington Dc
Fairmont Hotel Washington Dc
Washington Dc Fairmont

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