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Fairmont Washington, D.C. Georgetown
Ranked #13 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersGold level
New Jersey
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice place, but...”
3 of 5 bubbles Reviewed 21 April 2014

One of the better hotels I've stayed at...a true upper crust place. Yada, yada. But a couple of things temper my enthusiasm.

First off, having never been to DC with no idea where the best place to stay would be, I was hoping to find a place which was centrally located and close to a Metro. Picked this place largely because Georgetown is a nice area and the metro was "close." Understand, though, this hotel is a decent, 10-15 minute walk from both. It's not in Georgetown itself and the Foggy Bottom Metro station is a solid 3 blocks south. Again, 10-15 minute walk from both. For some this won't be an issue, just be aware of it.

Biggest gripe is this: I booked the trip through expedia and got a "King" for four nights at $1150. Keep in mind, wife + 2 teens with me. I was wondering where the kids would sleep, but this met the four person criteria so went with it. When we arrived, when told there would be two roll-aways put in the room. I was just hoping to get a switched to a room with two double beds instead. I was told that would be an "upgrade" to a deluxe room. How much? "50 a night". I ask what else do you get with the upgrade and was told, it's an inside room, overlooking the courtyard and would be quieter than the street-facing rooms. Fine. I went with the upgrade. We get to the room and find it is NOT a courtyard facing room, but does indeed face the street. I go back downstairs and ask about that. I am then told, there are no more courtyard-facing rooms. So what am I actually buying with the upgrade? I'm told it's a "larger room." This was true. The room was larger, but in my math quieter vs. larger, quieter wins. And the front desk offers a blank stare when I question that.

I expected relief. This is a Fairmont. I expected relief.

After four nights, I can tell you it IS noisy on the street side. There's a fire station a block away and George Washington hospital is 3 blocks away. There were sirens every night. If you must be street side, I would recommend you get a room facing 24th street as opposed to M. M is a lot busier.

Another surprise at checkout. That upgrade that was "50" bucks? It was. But that was minus the room tax. The upgrade was really $57.50. You may think it's a small thing, but it goes back to what I was told at the front desk. And what was actually truth. In hindsight, had that been a frank discussion, I would NOT have selected the upgrade and gone with the king/rollaways and saved $230. The kick in the teeth would have been if that king had actually been on the courtyard OR on M street. And it just might have been. I'll never know.

In my opinion, I expect more from the front desk at a Fairmont.

Given somewhat isolated location and experience, I would not stay here again.

Room Tip: Courtyard facing or a room on 24th. Avoid M street facing rooms. Too noisy.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank Kurt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 24 April 2014
Thank you for the review Kurt S! We appreciate you taking the time to share your experience and provide us with feedback. It truly is invaluable to us.

Anytime a guest does not leave satisfied, we have failed. We apologize for any faults during your experience and regret not being able to exceed your expectations. We will incorporate your feedback as we continue to improve.

Thank you again for the opportunity,

Adam Knight
Hotel Manager
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2,730 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (523)
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Austin, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

The room itself was very clean and comfortable, with great water pressure and heat in the shower. I felt out of my league in the rest of the hotel: when they told me at checkin that breakfast buffet was until 10am, I assumed it was complimentary - far from it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flimtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 24 April 2014
Thank you kindly flimtx! We appreciate you taking the time to share your experience and are glad that you enjoyed your experience.

We apologize for the miscommunication regarding the breakfast buffet. That was certainly not our intention! We appreciate your understanding.

Thank you again,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

The hotel is modern and clean and well situated. We had the Fairmont Gold Package which was truly amazing. The package offered us a 5* plus service with our own Lounge and many other perks including the use of a private car and driver during rush hour which was very helpful. Our room was a really good size and offered all the facilities we needed and was cleaned to a high standard regularly. The staff offered a high level of customer service and had a great personal touch! They knew me by name and the room I was staying in and we really felt the personal touch. I must say that Caitlin and Nora were fantastic! They were there to answer any questions we had, book us a dinner reservation and transport. We really were impressed and would like to thank them. We would certainly stay here again and I would highly recommend staying here!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomGB90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 24 April 2014
Thank you very much TomGB90! What an excellent review. Being the best hotel you have ever stayed in is quite a compliment!

Fairmont Gold is an amazing offering and we encourage all guests to try it at least once. It sounds like you would recommend the same. Caitlin and Nora are incredible—we are so fortunate to have them. We are grateful that you took the time to recognize them.

Thank you again. We hope to have you back soon,

Adam Knight
Hotel Manager
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Scituate
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 April 2014

We had a pleasant Sunday night stay here in April. The staff was very pleasant and our room was lovely. A bit removed from eating choices but Foggy Bottom metro is a 10 minute walk away. Whole Foods is near the metro and we had a quick lunch in their café. The DC Circulator stops right out front as well for easy trips into Georgetown or Rosslyn station for the airport. Clydes in Georgetown was a pleasant 15 minute walk for dinner.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank 18greenfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 24 April 2014
Thank you kindly 18greenfield! We appreciate you taking the time to share your experience as well as helpful tips for other travelers.

We are especially grateful for your compliments toward our team. They are truly our greatest asset and we are so fortunate to have them.

Thank you again,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

The Fairmont Washinton DC is a beautiful property.
We were friendly welcomed by the Gold Floor Team on the 9th floor.

Thank you Caitlin, our Gold Floor manager, for your good care, and also for your open-minded attitude during our conversations.

The staff on the Gold Floor were all very friendly. Special thanks to Al for giving us good advice on what to visit and how to get there.

Our room was very beautiful and spacious.

The private lounge on the 9th floor was cosy, but we didn't have much contact with other guests.
All day long there was a choice of fresh juices avallable. Breakfast and evening canapes were -most of the time- varied and tasty, But the afternoon snack was in our opinion not really meeting with the standard of a Gold Floor lounge.

The hotel is wihin walking distance to Georgetown, a very vivid and attractive neighbourhood on a sunny April afternoon.

We used the hotel's complimentary bikes (Fairmont Presidents Club) and re-discovered Washington DC landmarks by bike, It was agreat experience.

On the last day before flying home (a late night flight) we were not so happy.

First of all it was disappointing that we could not benefit from the guaranteed late check-out for Platinum Fairmont Presidents Club Members, because the hotel was fully booked.
The option of taking a shower in the Gym facilities did not appeal to us.
In all other Fairmont hotels we stayed before - and we do stay in Fairmont hotels whenever we can - we have been granted this service.

Secondly, our excellent dining experience in The Juniper restaurant was spoiled by the rude attitude of our waiter Eric who, when presenting the bill, arrogantly stated 'not to forget the tipping'..It really upset us.

On the whole we liked our stay in this Fairmont property.

Room Tip: Definitely book a room on the Gold Floor
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guy990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 24 April 2014
Thank you very much guy990! We appreciate your detailed review and are glad that you enjoyed your stay. Caitlin and Fairmont Gold certainly are extraordinary.

We apologize for the upsets on your final day and are glad that you enjoyed the property overall. Your exploring of the city sounds wonderful!

Thank you again,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples
1 review
4 of 5 bubbles Reviewed 17 April 2014

Liked the location,very good service , nice clean rooms, well maintained lobby and restaurant. Price of room very reasonable.Attractive landscape area and a nice outside lounge area for coffee etc.Quiet rooms.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank HERBST_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 25 April 2014
Thank you very much HERBST_TA! We appreciate you taking the time to share your experience and are glad that you enjoyed your stay with us.

We are especially grateful for your compliments toward our team. The service they provide is truly amazing. We are so fortunate to have them.

Thank you again,

Adam Knight
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level Contributor
125 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

Stayed her 3 night with a family of 5 with two connecting rooms. Got it recommended by friends and Fairmont delivered above expectations. Already when we booked by phone we were met by an exeptional service attitude - followed by a smiling and welcoming atmosphere from we arrived until we checked out. The rooms are nice, but not very spacious. The bathrooms are somewhat old fashion, but clean and deliciate. The beds was very good and gave good sleeping quality. The gym was maybe the best with this hotel - a full size gym (available for others as well) with all you can dream off - including a good swimming pool (great fun for the kids), steam room, sauna ++. The bar in the reception lounge had a great variety of drinks and the same service level - try the signature drink :-) Finally they offer a good breakfast in the resturant, but it becomes somewhat price when you pay close to 150$ for a breakfast in addition to the room price, but the buffet had a whatever you desire from slized fruit to scrabled egg and bacon.... The location is perfect - close to the Metro, walking distance to Lincoln Memorial etc and 5 minutes walking to Georgetown. Highly recommendable!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anders G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontDC, Manager at Fairmont Washington, D.C. Georgetown, responded to this review, 25 April 2014
Thank you very much Anders G! It sounds like you had a wonderful stay with us. We appreciate you taking the time to share your experience. It looks like you are quite an experienced traveler and your feedback is invaluable to us.

We are very grateful for your compliments toward our team. An “exceptional service attitude” is a great way to describe them. We also appreciate your compliments toward the property, bedding, gym and food. All music to our ears!

Thank you again. We hope to have you back soon,

Adam Knight
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Washington, D.C. Georgetown

Property: Fairmont Washington, D.C. Georgetown
Address: 2401 M Street, NW, Washington DC, DC 20037 (Formerly The Monarch Hotel)
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Washington DC
#4 Green Hotel in Washington DC
#5 Business Hotel in Washington DC
#7 Luxury Hotel in Washington DC
#12 Family Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Fairmont Washington, D.C. Georgetown 4*
Number of rooms: 415
Official Description (provided by the hotel):
Fairmont Washington, D.C., Georgetown is pleased to announce that all of our guestrooms are newly renovated as of June 01, 2016. The newly renovated guestrooms, suites and Fairmont Gold experience transform the hotel into the premier luxury destination in the nation's capital by adding contemporary and innovative features important to today's travelers, such as multiple outlets and a multi-functional table with a chaise. We are currently enhancing our public spaces with a redesign of the courtyard and lobby. During this time, we will install temporary walls around the lounge and lobby staircase where an exhibit of "American Icons" will be displayed. We have partnered with the Georgetown gallery, Artist's Proof, to showcase historic and current American celebrities and personalities. We are working to ensure the guest experience is not impacted during your stay and look forward to welcoming you to the Fairmont Washington, D.C., Georgetown. ... more   less 
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Also Known As:
The Fairmont Washington Dc Hotel Washington Dc
Fairmont Washington Dc
Fairmont Hotel Washington Dc
Washington Dc Fairmont

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