I am writing this as a new review of this same location. I had a previous visit which did not go so well . After posting the review Hilton did return my email about my issues and give me a certificate for a free night anywhere in the U.S.. I was surprised that it took five days for Trip Advisor to post the review and within minutes of it's publication at 7am on a Sunday John Rish, the General Manager, reached out to see how he could fix the less than stellar experience I had written about. He gave me a further night's stay in a king suite and two corporate tickets to see the Washington Capitols (that was the reason for previous visit but did not happen) and refunded my stay to my credit card. I was amazed and accepted his generous offer. When I got to the room I found wine and a cheese and fruit tray as well as chocolates on my pillow. He went one step further by putting a Washington Capitols #27 autographed cowbell in our room!!! I was amazed!!! My son was ecstatic!!! When we had a great night sleep there was tons of coffee and we took the Metro to the game. We got the tickets at will call and were amazed to see they were almost on the glass and cost $504!!!!!!! During the game John Rish and The Washington Capitols even arranged for Slapshot to bring my son a bag, shirt, autographed poster, and bobble head doll !!!!!!!!!!! We got our picture taken with him and enjoyed an action packed game with capitols winning 6 to 5 !!! John Rish truly made up for our issues and ended up giving my son his best day ever !!!!! It was his first NHL game!!! Thanks John Rish, Hilton, and THE WASHINGTON CAPITOLS!!!!
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- Also Known As:
- Hilton Garden Inn Washington, Dc Downtown Hotel Washington Dc
- Hilton Washington Dc