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“Excellent location, service, and guest rooms”

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The Ritz-Carlton Georgetown, Washington, D.C.
Ranked #4 of 142 Hotels in Washington DC
Certificate of Excellence
Reviewed 17 June 2014

We've stayed at several Ritz Carlton properties, and this one did not disappoint. The building is not the typical hotel structure, but the lobby, spa, fitness center, and guest rooms are beautifully appointed. We were greeted with smiles and chilled bottled waters at check-in, and continued to receive an outstanding level of personalized service throughout our four-day stay. The front desk made our Saturday night dinner reservations (no simple task), and the doormen offered us great suggestions for shopping as well as accurate walking directions. They currently have just one restaurant open, but the service and food quality were good and there are dozens of exceptional eateries within a 5 minute walk. The turn-down service included classical music, a 'roaring fire' and a box of chocolates. We will definitely make this hotel our first choice when we return to Georgetown.

  • Stayed: June 2014, travelled with family
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Thank Jenienehohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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278 - 284 of 480 reviews

Reviewed 17 June 2014

So the location is great for shopping and other local Georgetown activities, and the property itself is very attractive and well maintained, but with some notable exceptions, the staff is missing the special something you expect from a Ritz. Despite having stayed at this Ritz a number of times over the past few years, the front desk had no record of our previous stays or preferences. Our booking terms included a complimentary upgrade if available. however, we were told that the hotel was full. When we went to our assigned room, we found that it required further cleaning. After speaking to a different person at the front desk, we were sent to a new room. A suite! Now I suppose it's possible that they received a cancellation in the intervening 10 minutes, but I think the first front desk person simply lied to us about availability. Is this what everyone in Washington does?

A second issue was breakfast, which is served in the bar (!) the kitchen just could not get a simple order straight.( by the way, this is a recurring problem in the sister Ritz property on 21 st street.) a saving grace is that the Food and Beverage Manager was extremely courteous in resolving this matter .

  • Stayed: May 2014, travelled on business
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Thank rokko193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff B, General Manager at The Ritz-Carlton Georgetown, Washington, D.C., responded to this reviewResponded 19 June 2014

Dear Rokko193,

As the General Manager of The Ritz-Carlton Georgetown, Washington, D.C. I am extremely interested in the comments posted on-line regarding our hotel as we are constantly striving to meet and exceed the expectations of our guests. I appreciate you taking the time to provide constructive feedback related to your most recent experience; I would look forward to speaking with you further regarding this most recent visit and may be reached at (202) 912-4122.

Sincerely, Jeff Brower, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

This review is just for the food at the bar. Visited recently with three friends in order to check out the ramen sliders we had read about online. Some folks think they could be DC's take on the next food trend (like the cronut).

The sliders, drinks, and small plates were all delicious but what impressed me more was the fabulous service. The staff couldn't do enough for us from making sure we liked the sliders to chatting about how they compared with the NYC version to bringing over some awesome smores! I loved the chill vibe in the bar and will definitely be back.

  • Stayed: June 2014, travelled with friends
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Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Had a conference in DC so we took the entire family down and managed to get a suite at the hotel. Kids were amazed and the staff treated them like family. The only problem was that the kids expected all future hotels to be like the Ritz.

Room Tip: If you have kids get a suite with the pull out bed in the other room.
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  • Stayed: June 2013, travelled on business
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1  Thank Beau R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

We stayed here following the Marine Corps Marathon. The staff was very friendly and helpful. The hotel is beautiful and the location was convenient to the Metro. There is a Whole Foods within walking distance…great place to pick up a bottle of wine, cup of soup, etc. to enjoy back in the comfort of a beautiful room.

  • Stayed: October 2013, travelled with friends
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1  Thank AnnMarie1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

As a 40-something year old man that has stayed in more R.C. hotels that I can count at the moment, this one seemed more like a Park Hyatt than a R.C. Not that that is a bad thing, of course. The atmosphere was more trendy than most R.C.'s, including their Battery Park location in NYC. One thing that is distinctively the same in this Ritz as in all their properties, is service. Warm, friendly people are the backbone of this hotel chain and once again, the R.C. Georgetown has poached the best of the best from all the luxury hotels in this city.

The building used to be a factory, and I assume a landmark, since the obvious changes one would make to retro-fit the building are not in place. It's quirky, but in a charming way. One note, if you're handicapped, this hotel and it's layout will force you to walk long distances to reach the closest rooms to the lobby. For instance, having a room on the first floor is great, but the simplest way from the lobby to that floor requires the use of stairs. Albeit just a few, but in the design connecting the two buildings, wouldn't a ramp be just as effective and offer guests with mobility challenges than four or five steps? Seemed obvious to me, and I'm handicap-able.

Speaking of the lobby, you will see it referred to as "the living room" in room literature. It's quite dark and usually crowded with people in jeans and shorts, again an indication that this is the "new" Ritz. There is no official restaurant, just a bar that doubles as a restaurant for all three meals. Honestly, this is the part of the hotel that I disliked the most. Who goes to a R.C. to enjoy a meal with overhead flat screen TV's? The breakfast buffet is set up along the bar, again really too high for anyone shorter, handicapped, etc. You can have your meal in the lobby, sorry, living room, but would you do this in your own home? Fortunately there are MANY good restaurants around the hotel, which quite frankly are a fraction of the cost you should pay to eat a meal in a bar or a living room.

Rooms are comfortable, bathroom was standard R.C., one closet in my room which was not very large; there are a few drawers inside the TV stand, but the first one is filled with nuts, candy and assorted snacks. I suppose if you don't mind the thought of snacks being 3" above the previous guests underwear drawer, snack away, but I vowed never to open that drawer for the rest of my stay.....

Also note that there are very few rooms in this hotel, and only about six with two queen beds. If you have requested this arrangements, as I did, you're most likely going to be disappointed at check in.

All in all, it was a nice place to stay but see no need to return. In future, I think I will stick to the creature comforts of the "other" Ritz, you know, the one with paintings, luxury furnishings, fine dining, men not wearing skinny pants and flip flops and that slightly floral scent when you walk into the hotel. Honestly, I never thought I would actually miss that smell, but I did.

  • Stayed: May 2014, travelled with family
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1  Thank NJKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

The staff are what made the stay; very friendly and helpful. The hotel itself is beautiful, great location, and conference facilities were very good. The conference food was excellent. I loved the president-themed cookies in the lobby every evening.

  • Stayed: March 2014, travelled on business
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Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Georgetown, Washington, D.C.

Address: 3100 South St NW, Washington DC, DC 20007-4418 (Formerly The Ritz-Carlton, Georgetown)
Phone Number:
Region: United States > District of Columbia > Washington DC > Georgetown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Washington DC
#3 Luxury Hotel in Washington DC
#44 Romantic Hotel in Washington DC
#50 Family Hotel in Washington DC
#56 Business Hotel in Washington DC
Price Range: £362 - £1,072 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Georgetown, Washington, D.C. 5*
Number of rooms: 86
Official Description (provided by the hotel):
Along quiet South Street resides one of the most recognizable luxury hotels in Georgetown, The Ritz-Carlton Georgetown, Washington, D.C. Housed in a converted industrial building rooted in history, one of the few boutique hotels in the world to feature a soaring brick smokestack may be truly unique, but it is the experience that awaits within that makes it even more captivating. Explore the nation’s capital from its true heart and soul — Georgetown. ... more   less 
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Also Known As:
The Ritz-Carlton, Georgetown Hotel Washington Dc
Ritz Carlton Washington Dc
Ritz Carlton Georgetown
Ritz Washington Dc
Washington Dc Ritz-Carlton

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