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“Good location, nice room, friendly service”

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Mandarin Oriental, Washington DC
Ranked #14 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Amsterdam, The Netherlands
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good location, nice room, friendly service”
Reviewed 16 March 2014

This review is late in coming but it was a very pleasant stay. Nice reception, attentive staff and a very nice room. It was clean, quiet and well appointed. Very large bathroom with separate walk-in shower, reasonably good toiletries for hotel standards. Room service was timely and polite. Food was OK (but pricey).

The location is not the best (that is, it's not entirely central) but if you are cabbing it throughout the (metro) DC area, it is a good place to stay. Quiet area, not a lot of anything going on.

Conveniently, there is a drugstore across the street if one needs anything (as well as a Starbucks) but otherwise not much else in the direct vicinity.

  • Stayed April 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Jules3001969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 23 March 2014
Dear Jules3001969,

Thank you for the kind words!

As mentioned, we are only a short cab ride away from all of the great restaurants and nightlife our city has to offer. Our Concierge team is one of the best in the city & always on hand to assist with last minute reservations.

Additionally, we are centrally located to the Cherry Blossoms around the Tidal Basin. There is a foot bridge through our garden which can lead guests to the entrance of the Jefferson Memorial within minutes. The Smithsonian Castle, and other Smithsonian museums, is also just a ten minute walk from our front door.

I trust that we will have the opportunity to welcome you back soon!

Warm regards,
Timothy Harleth
Director of Front Office Operations
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Charleston, WV
Level Contributor
116 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 16 March 2014

The room is as nice as you'd expect, the level of housekeeping was impeccable, the bathroom luxurious and the location superb. I've gotten used to the irritation of not having free internet at the "better" hotels but this is the first time I haven't been able to find hot water for tea in the morning. That's one irritation too many. I was also surprised by how expensive parking was - $42/night - but that didn't feel as outright chintzy as no complimentary morning coffee/tea.

Room Tip: Wonderful views of Jefferson Memorial possible.
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 23 March 2014
Dear Kathleen S,

Thank you for the very kind words regarding our staff. I am truly delighted that you enjoyed your stay with us.

I am also thrilled to share a new initiative offering complimentary high-speed internet access for up to six devices throughout your stay. In order to receive this benefit in the future, simply create a Profile on www.mandarinoriental.com and book a published rate on the website. The details in the Profile will also help us to better serve you during future stays at Mandarin Oriental hotels around the world.

Lastly, I’ve taken the opportunity to share your comments with our Front Desk team as we do indeed offer complimentary tea & coffee every morning from 5:30AM until 10:00AM adjacent to our family restaurant, Muze.

I look forward to having the opportunity to welcome you back!

Warm regards,
Timothy Harleth
Director of Front Office Operations
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2014

I again had the opportunity to stay at this wonderful DC property. All around it is always perfect. We have the option on business to stay here or other DC hotels. And it is so easy to select the Mandarin in DC. Great checkin and services all around. Bell staff outside is friendly and good to chat with as well. Food was excellent as usual. I recommend this property, location.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Cable97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 14 March 2014
Dear Cable97,

Thank you for the wonderful comments! We are truly delighted that you continue to enjoy our hotel & its location.

We hope to see you again soon!

Warm regards,
Timothy Harleth
Director of Front Office Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014

We arrived late on Wednesday, February 19, and were greeted by friendly doormen, and the smiling Zoraya at the front desk. After telling her we were recently married, she upgraded our room from the club level city view to the more desirable water view. We were escorted to our room by the wonderful bell staff, and arrived to find chocolate dipped strawberries with "Congratulations" written in chocolate. Because it was late, we decided to dine in the Tai Pai club room that evening. Julienne, one of the club room managers, seated us by the window overlooking the Washington Monument, and brought us a bottle of sparkling wine to celebrate the first night of our mini-moon. We had planned to stay for 3 nights, but after being treated so well by all of the staff members, including Ariel in the Tai Pai lounge, another bottle of sparkling wine and treats from Zoraya, and getting wonderful information on activities from Jack the concierge, we decided to add on another night. The staff at the spa set up a couples massage for us in a private suite and treated us like royalty from start to finish. We cannot stop talking about how wonderful a trip it was to start our marriage and look forward to staying there every time we head back to D.C.

Room Tip: Water view rooms are quiet. Bed placement in rooms makes for no noise from adjacent rooms. Worth upg...
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 14 March 2014
Dear Jessica R,

I shared your comments with Zoraya and the team. Everyone was truly delighted that we were able to make such a meaningful impact!

I trust that we will have the opportunity to welcome you back soon!

Warm regards,
Timothy Harleth
Director of Front Office Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 March 2014

I stayed pin this hotel for three days under an AMEX special. The hotel is located near the National Mall, close by the Department of Agriculture, and the tidal basin marina. The museums at the Smithsonian and the other attractions by the mall are only a short walk away, which is a real plus. On the other side, the hotel is not close to shopping or other restaurants in kind of an out of the way corner. I think for families the hotel might not be the right place. The hotel itself is marvelous, with a super spa and fitness center/pool facility. The restaurants are very good, particularly if you like an Asian lean. I stayed on the club floor, which was great. I think that this was the best club lounge that I have experienced in any hotel. The staff in this hotel is also the best that i have experienced. they are just great at every turn. The rooms are what you would expect from Mandarin Oriental-perfect in every way, with great housekeeping and turndown service. I would like to have taken the bathroom with me but it wouldn't fit in my luggage. Overall, for a couple on a sightseeing trip, a visit to museums or the national mall or for a luxury business stay, this place is great. If you are looking for shopping and a walk to a diversity of restaurants, there are other luxury hotels in DC that are better.

Room Tip: the rooms on the club floor or with club privileges cannot be beat. The club room serves a nice bre...
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  • Stayed February 2014, travelled solo
    • Value
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Helpful?
Thank donjskiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 14 March 2014
Dear donjskiba,

Thank you for providing such great feedback! As you pointed out, we are just a short walk away from all of the Smithsonian Museums. Additionally, we are centrally located & within walking distance of the Cherry Blossoms! We have a foot bridge from our garden that can easily take you to the Tidal Basin in minutes. Our garden also has a few Cherry Blossom trees to call our own.

We look forward to welcoming you back soon!

Warm regards,
Timothy Harleth
Director of Front Office Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 March 2014

Stayed here recently for a business trip. The front desk staff at check in was delightful and let me get into my room early. Everyone I encountered during my stay was friendly, professional and helpful. My hair dryer didn't work well (only worked on low) and they were at my door in about 2 minutes with a new one. The banquet service was excellent and the food was very good. All in all, a great stay at the Mandarin.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank RVARedSoxFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 9 March 2014
Dear NVARedSoxFan,

We are delighted that you enjoyed your stay with us!

For those traveling on business, time can be a very important commodity. As such, we take great care to ensure that our service is not only professional, but timely and efficient as well.

I look forward to welcome you back to Washington, D.C. soon!

Warm regards,
Timothy Harleth
Director of Front Office Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
baltimore
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 March 2014

Just attended a three day meeting at the Mandarin Oriental -- staying two nights. I had read other TA reviews and knew that the hotel was a little off the beaten path. It's actually a very short cab or metro ride to Smithsonian museums, Capitol Hill and Union Station. The hotel is, as one would expect of a Mandarin Oriental, beautifully designed with very well trained staff. The public space is lovely. Had a very nice lunch at MUZE, with a view of the Washington marina. My room was luxuriously appointed -- one of the best flat screens I've ever seen in a hotel -- and the bathroom is spectacular. The shower -- a vision of marble with a fabulous rain showerhead -- was the best hotel shower I have ever used. The water pressure was amazing. Room service was fast and delicious. All in all, a first class experience!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mdtravelbaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy H, Manager at Mandarin Oriental, Washington DC, responded to this review, 9 March 2014
Dear mdtravelbaltimore,

Thank you for such a fantastic review.

As mentioned, we are very proud of our location in Southwest Washington, D.C.!

Since guests can avoid many of the main arteries, we have one of the shortest commute times to Capitol Hill and Union Station compared to most other hotels. Additionally, DCA is only a quick five to ten minute cab ride away.

I trust that we will have the opportunity to welcome you back to our Nation’s Capital soon.

Warm regards,
Timothy Harleth
Director of Front Office Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Washington DC

Property: Mandarin Oriental, Washington DC
Address: 1330 Maryland Avenue, SW, Washington DC, DC 20024-2100
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#13 Business Hotel in Washington DC
#14 Green Hotel in Washington DC
#17 Family Hotel in Washington DC
#24 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mandarin Oriental, Washington DC 5*
Number of rooms: 373
Official Description (provided by the hotel):
Summer is when the Nation’s Capital is most welcoming. Visitors can fill their itineraries with fun outdoor festivals, live concerts, thought-provoking museum exhibits, professional sports, along with some of the world’s most recognized monuments and the nation’s most cherished memorials. As Washington’s only hotel featuring views of the monuments and the water, Mandarin Oriental, Washington DC is at the center of everything. Now featuring dramatically refreshed luxury guestrooms, MO is located just steps from the Jefferson Memorial and the beautiful cherry tree-lined Tidal Basin. Our honored guests also enjoy very short walks to the National Mall, museums of the Smithsonian Institution, Washington Monument, and the White House. Business travelers will appreciate swift transfers between Ronald Reagan National Airport, Union Station, U.S. Capitol, and House and Senate Office Buildings. Mandarin Oriental Hotel Group is famous for providing legendary service, excellent dining, arresting design, and immersive spas that rejuvenate body and mind. Our hotel presents you with an experience that is uniquely Washington and always mindful of our oriental heritage. Are you a fan? ... more   less 
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Also Known As:
Mandarin Oriental, Washington d.c. Hotel Washington Dc
Mandarin Oriental Hotel Washington Dc
Mandarin Oriental Washington Dc
Mandarin Washington Dc
Washington Dc Mandarin Oriental

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