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“Excellent Experience, Well Done Jake at Front Desk”

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Courtyard Washington, DC/Foggy Bottom
Ranked #64 of 141 Hotels in Washington DC
Certificate of Excellence
Reviewed 21 August 2014

First I would like to congratulate Jake at the front desk for his excellent customer service. I called in the morning to make a reservation: he was polite, gave me good information and was very helpful. There was a mistake at check in: the room was not ready. Jake immediately rectified the situation, and more than made up for somebody else's error by getting us water, snacks and complimentary breakfast. The dollar value of his actions might not have been high, but his customer service was well above his peers. Well done!

The hotel is quite well located, adjacent to GWU, about 20-25 min walk (with kids) to the museums on the national mall, and 15min to the White House and Lincoln Memorial. We were able to get quite a lot of sightseeing done in about 24 hours. Subway and Starbucks are on the corner, and there are some other places to eat in the vicinity. The hotel also has limited food service. Great place for touristing, cheaper than the fancy hotels closer to the mall, and good for families with kids.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank F V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 2 September 2014

Dear FV,

I want to thank you for your review and for your recognition of Jake's excellent customer service. I will ensure that your review is shared with im and the rest of our team. We strive for excellent problem free stays, and while we do understand that at times mistakes do happen, it is always wonderful to hear when our staff can rectify the situation and make it a memorable stay!

Thank you again for staying with us, and we do hope that if you are in the area again taht we have the pleasure of having you as our guest.

Wishing you safe and happy future travels!

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309 - 315 of 513 reviews

Reviewed 19 August 2014

Good clean Courtyard and service was very good from check in to the food service in the lobby area. This property is located near all the federal buildings, across the street from the Red Cross HQ and 2 blocks from GSA. There are not allot of restaurants within a quick walk however if you are going to have a meeting a federal bldg nearby this is an excellent location and good clean hotel.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank RS4Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 2 September 2014

Thank you so muc hfor your review of our property, I am so happy to hear that we were able to make youe stay comfortable and relaxing.

Thanky you again for staying with us and we hope to see you on future trips!

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Reviewed 11 August 2014

We picked the hotel originally due to lack of other choices but I have to say, I'm glad we did.

Our main goal was to find a clean hotel within walking distance of all the main attractions in the DC area and we did. When we go back to DC, we will stay at the same hotel again. Staff was nice and friendly, the hotel - not just the room - was clean and organized and it had an ice-house Starbucks and since Coffee is really important that alone gained a star. ;-)

They don't have airpot shuttle service but this is not a big issue as you have metro stations nearby with direct access to Ronald Reagan Airport and different shuttle services that can get you to Dulles.

Breakfast is not included in the room price but you can order something from the bar.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Ingo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 16 August 2014

Thank you so much for you review of our property. I am so happy to hear that you stumbled upon us and that we were able to exceed your expectations. We greatly look forward to having you as our guest in the future.

Thank you again for staying with us, and safe and happy future travels!

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Reviewed 11 August 2014 via mobile

Ok, the hotel was fine. Room was nice. Convenient for the GWU parent or the business traveler. Can't knock it.
BUT
We were traveling with kids. Not as close to things as other hotels I have stayed and a little pricier. They say indoor pool, but it's in the basement and about 9 feet wide! We just wanted a dip at the end of the day and more than 6 people make it super crowded! We saw quite a few people get to the door and turn back around.
Next we added the breakfast option. Food was good BUT there is technically NO RESTAURANT. You order at the counter and eat in the small lobby. Not what I consider worth paying for.
That's it. Lobby is small and cold looking. Front desk looks like a hostess stand.
There was nothing wrong per se but I've been to DC many times and there are better hotel options.

Stayed: August 2014, travelled with family
2  Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 12 August 2014

Dear Jennifer,

I want to thank you for your reviw and feedback regarding our hotel, and apologize that your experience did not meet your expectations. While we are within walking distance of the Washington Mall, Museums and Monuments, it is about seven blocks. With the abundant sights in this city, it can be a lot of walking especially for young children. We are also located directly on the Big Bus tour line that allows hop-on and off sight seeing, with less walking if you happen to visit again in the future.

Our Bistro, while not a full service restaurant, offers fresh, made to order items and proudly brews Starbucks coffee. In the morning our guests do order at the Bistro counter, and food is then delivered to the guests tables after it is prepared. We have found that many guests enjoy this service, however for those looking for other options, there are a variety of options located in walking distance from the hotel.

Again, I do apologize that we were unable to meet your expectations, and I wish you safe and happy future travels.

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Reviewed 2 August 2014 via mobile

This was my first stay at his particular Courtyard. Everything worked out fine for what I had to do on this quick trip to DC. The room was quiet and comfortable. The staff was friendly and helpful. The location was good also. I was able to work in some recreational activities to boot.

Stayed: August 2014
1  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 12 August 2014

Thank you for your review of our property, I am so happy to hear that our location was convienient for your quick trip, and that you were able to enjoy some leisure activites on your trip. We do hope that if your travels bring you to the Washington DC area again that we have the pleasure of having you as our guest.

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Reviewed 2 August 2014

This was a really nice small hotel in a great location in downtown Washington, just 3-4 blocks from the White House and north of the National Mall. George Washington University is just a block or so away. Very clean and modern hotel - the lobby was nice with a bar/bistro with seating areas that served breakfast ,including Starbucks coffee and food, and other light food until late at night.

The rooms were a nice size not huge but large enough with furnishings that were new and relatively modern. A workout room with treadmills, ellipticals, and bikes (not much in terms of weights or room to exercise) and a small swimming pool were located in the basement. The views from the rooms are not much to see.

If you are looking to stay close to the GWU campus or be within walking distance of the White House and the west end of the National Mall this might be your place. Restaurants are a few blocks away over towards Georgetown or Pennsylvania Avenue.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Mturner85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 7 August 2014

Dear MTurner,

Thank you for being our guest, and we truly appreciate your review. I am happy to hear that our accomodations provided you with a relaxing, productive, and enjoyable stay. In regards to the view, we do have limited rooms with views however we do have some very nice rooms with balconies that overlook the garden area. If you happen to travel to our location again you may find that these are more comfortable for you.

Thank you again, and we do hope to have you as our guest in the future.

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Reviewed 30 July 2014

This hotel was convenient and walking distance to several location attractions. The staff was friendly and accommodating. The views were nothing to brag about, but we were not in the room for very long anyway so it didn't really matter.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank ashleam842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin A, General Manager at Courtyard Washington, DC/Foggy Bottom, responded to this reviewResponded 7 August 2014

Dear Ashlea,

Thank you for your review of the Coutyard Foggy Bottom. I am happy to hear that our staff and accomodations helped you have a relaxing and enjoyable stay! Thank you again for staying with us and we do hope to see you again on future travels!

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Additional Information about Courtyard Washington, DC/Foggy Bottom

Address: 515 20th St NW, Washington DC, DC 20006-5010
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 141 Hotels in Washington DC
Price Range: £78 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Washington, DC/Foggy Bottom 3*
Number of rooms: 149
Official Description (provided by the hotel):
Make the most of your business or leisure trip in the nation's capital when you choose Courtyard Washington, DC/Foggy Bottom, one of the most innovative Foggy Bottom hotels Washington, DC has to offer. The new state-of-the-art lobby provides greater flexibility and choices for our guests and a welcoming atmosphere unique among Foggy Bottom hotels near George Washington University. At the center of it all is The Bistro, your restaurant destination for a great breakfast and lunch during the day, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout this DC Foggy Bottom hotel, and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center and indoor pool will help you stay refreshed and energized. Whether traveling for business or pleasure, your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than at other hotels in Foggy Bottom near Metro. ... more   less 
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