While the location of this hotel is wonderful and the building is kept quite clean and presentable, the staff here has been nothing short of rude. We were very late arriving our first night, getting in at about 3am. Since it was so late, a woman at the front desk said that she would not charge us the $40/night parking fee. Thinking this was a little exorbitant, the very next morning we decided to park our car in long-term parking at Union Station and return for it at the end of our trip for about half of the money. Upon checking out, we found not just the one night we had been told would be left off of our bill, they had charged us for a second night when our vehicle had not even been present at the hotel. When we asked about the extra charges, the man at the desk was very rude, initially refusing to remove either night's charge from the bill, but eventually agreeing to remove only one night of parking charges against what we had been told upon our very late arrival. At any time we traveled past the front desk or had any questions for the front desk staff, they were rude and condescending, never offering a greeting and responding to questions with curt, snarky answers. Not a single person made any effort at kindness or even helpful service. After having just spent three nights in another Hampton Inn in Hampton, VA, with a wonderful customer service experience, it was particularly offensive.
- Official Description (provided by the hotel):
- This 13 story hotel offers 228 rooms/suites complemented by public facilities which include a newly renovated lobby and breakfast area, a new bar, as well as a business center, guest laundry facility, suite shop, fitness center, meeting rooms, indoor pool with spa and valet parking garage. Each guestroom is finely appointed in a contemporary design with upscale touches. ... more less
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- Also Known As:
- Hampton Inn Washington, Dc Hotel Washington Dc
- Washington Dc Hampton Inn