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“Soft Opening week and what a mess” 3 of 5 bubbles
Review of Marriott Marquis Washington, DC

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Marriott Marquis Washington, DC
Ranked #58 of 140 Hotels in Washington DC
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Soft Opening week and what a mess”
3 of 5 bubbles Reviewed 8 May 2014

The hotel open this past weekend for a 9000 person conference that was taking place across the street. While the hotel is a great space there were a lot of growing pains during this first week. The restaurants were extremely slow with service and food. I had to wait more than 20 minutes for a ice tea refill and the place was empty. I didn't receive housekeeping for an entire 24 hour period even through I called and requested my room be cleaned twice. Many guests complained about not having any hot water for showers.

While the staff really wanted to help there were also a handful that looked like a deer in the headlights when you asked them a questions.

This will probably be a great property in about 6 months but I would wait until they work out the kinks

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Marriott Marquis Washington, DC

Property: Marriott Marquis Washington, DC
Address: 901 Massachusetts Ave Nw, Washington DC, DC 20001-4307
Region: United States > District of Columbia > Washington DC > Mount Vernon Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #58 of 140 Hotels in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Marriott Marquis Washington, DC 4*
Number of rooms: 807
Official Description (provided by the hotel):
Experience the city in style from our CityCenterDC hotel. Conveniently located near Penn Quarter, CityCenterDC, and the Verizon Center, our hotel makes it easy to explore the city's best attractions. Guests enjoy direct access to the Convention Center via an underground concourse connection. With more than 105,000 square feet of event space offering 54 breakout rooms, a grand lobby with an atrium skylight, and five retail and restaurant outlets on the ground floor, our Washington, DC convention center hotel is poised to be the city's next great social hub. Be among the first to experience the vibrant Marriott Marquis Washington, DC, a distinctive addition to the Nation's Capital. ... more   less 
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