The hotel open this past weekend for a 9000 person conference that was taking place across the street. While the hotel is a great space there were a lot of growing pains during this first week. The restaurants were extremely slow with service and food. I had to wait more than 20 minutes for a ice tea refill and the place was empty. I didn't receive housekeeping for an entire 24 hour period even through I called and requested my room be cleaned twice. Many guests complained about not having any hot water for showers.
While the staff really wanted to help there were also a handful that looked like a deer in the headlights when you asked them a questions.
This will probably be a great property in about 6 months but I would wait until they work out the kinks
- Official Description (provided by the hotel):
- Experience the city in style from our CityCenterDC hotel. Conveniently located near Penn Quarter, CityCenterDC, and the Verizon Center, our hotel makes it easy to explore the city's best attractions. Guests enjoy direct access to the Convention Center via an underground concourse connection. With more than 105,000 square feet of event space offering 54 breakout rooms, a grand lobby with an atrium skylight, and five retail and restaurant outlets on the ground floor, our Washington, DC convention center hotel is poised to be the city's next great social hub. Be among the first to experience the vibrant Marriott Marquis Washington, DC, a distinctive addition to the Nation's Capital. ... more less
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