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“If you like to sleep in, don't stay here”

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Embassy Suites by Hilton Washington-Convention Center
Ranked #30 of 140 Hotels in Washington DC
Certificate of Excellence
miami
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“If you like to sleep in, don't stay here”
Reviewed 23 June 2012

Booked a 2 bedroom corner suite. Nicely furnished.
Unfortunately, the corner was facing the construction across the street.
6:15am every morning, including Saturday, the construction noise was very loud.

The only other issue was that the morning breakfast was very crowded - especially if you ordered from the omelet bar - about a 15 minute wait after 8:30 am.

I was very dissappointed with the noise level but If you are able to get a room on the opposite end, you will probably have a good stay.

Stayed June 2012, travelled with family
Helpful?
Thank mkdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (462)
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oregon
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 June 2012

I come to DC perhaps 2-6 times a year and have for probably 25 years. I have stayed at perhaps 20 hotels in DC, some historic, some real dives. This was the best experience I have had in terms of staff, convenience, value. Travelling with family, the room configuration enabled us to have our own space plus we could get a quick start on the day with the complete, hot breakfast. The staff at this hotel is truly the friendliest. While sitting in the lobby using the free internet connection, I watched Terry the bellman extraordinare manage a crush of travellers, not all nice, yet he was consistently friendly and helpful. In fact, all personnel went out of their way to make our stay the best. Just a short walk to metro or the national mall. Only a slight complaint....cellphone service was spotty in our hotel room.

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
1 Thank ceemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 7 July 2012
Greetings ceemo,

Your review is a true compliment and one our entire staff will take great pride in reading. To start, it is great to see someone that is open to trying new things. After so many years of travel to the city I find that most get comfortable in the routine of the same hotel and don't often venture out. To then learn that our hotel stands out as one of the best is an accomplishment we won't take lightly. The fact that you had a chance to witness our amazing bellman Terry in action certainly helped create the perception of hospitality we try to convey to everyone. He is a asset to our hotel and a delight to work with. Since you have gone to the trouble of posting this review and mentioning his name warrants our staff recognizing him for his stellar performance.

Thank you again for sharing your amazing comments on Trip Advisor. Since it appears you frequently have a need to visit DC, I do hope you will come see us again and let us live up to your expectations. Should you need assistance with reservations, please feel free to let me know.

Best Regards,

Charles Hill
Charles.Hill@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, New Jersey
1 review
Reviewed 20 June 2012

Just want to pass along the best hotel to stay at while in DC. The 10th avenue Convention Center Embassy Suites is by far the best. Not only is in a great location but the people who run it....Ellen @ the front desk and Abraham manning the grill in the mornings make this a best value. I have travelled often and long and they are one of the best I have encountered. mad

Room Tip: Centrally located to sites and dining. All in walking distance except the zoo which the metro will g...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank mad34SS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 7 July 2012
Hi mad34SS,

What a great review! Thank you for taking the time to share your experience on Trip Advisor. While we love to see comments from satisfied guests, it is the point about great people that really gives us cause for celebration. There are a lot of nice hotels in Washington DC, but we always say it is our people that set us apart. In this instance, Ellen and Abraham have done us proud and rest assured we will make sure they are recognized.

While positive comments are appreciated, we are open to constructive feedback as well. If you have anything else you would like to share, please don't hesitate to let me know. In addition, I hope to see you back during your next trip to Washington DC. Let me know if I can help with reservations.

Best Regards,

Charles Hill
Charles.Hill@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyomissing, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2012

The hotel was the only good part of out trip to DC. I didn't realize what a hole in the ground DC is! Although this hotel, along with most others, are in the midst of the city the inside of the hotel is very nice. Clean, quiet and nice staff. The king bed was amazingly comfortable! Thank you to the hotel manager for the free tickets. It made our trip better. We stayed at an Embassy hotel in Niagara Falls and it was just as nice. Would definitely stick with this chain.

  • Stayed June 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Kristie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 19 June 2012
Thank you for such kind words about our hotel! I am saddened to hear you did not have an opportunity to enjoy many of the sights and attractions DC has to offer. Next time you are in town, please reach out to me directly so we give you an insider’s perspective of Washington. There is so much history, culture, and nightlife to take in during a visit, so we always like to use our local expertise to help make a vacation special.

Thank you for the comments regarding our cleanliness and our team. We emphasize quite a few things here, but among the most important are keeping our brand new suites as clean and fresh as can be, and in being known as “Washington’s Friendliest Hotel”. The team here at Embassy Suites DC Convention Center play a integral role in setting us apart from the many other hotels in the city, so I am very pleased to hear that their effort did not go unrecognized.

We sincerely appreciate your feedback. Should your travels bring you back to Washington, please reach out to me at the email address below so we can make sure your next trip will be even better!

Best Regards,

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Castle, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2012

Embassy suites was a wonderful stay. We are a family of five and the room was large enough for us all and the staff was very friendly and helpful. it was also nice to have a buffet breakfast every morning and a nice reception in the evening after a day of sightseeing. we would definitely make this our choice whenever we come to washington DC. Way to go Embassy Suites!!!!!!!
P.S. Thanks Delithia
The Johnsons, New Castle Del

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
1 Thank Lois J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 17 June 2012
Thanks so much for the kind words! Your review really touches on what a stay at Embassy Suites is all about; a large spacious room to comfortably accommodate the whole family, an expansive breakfast that has a little something for everyone, a relaxing manager’s reception to provide relief after a long day of sightseeing, and some of the best, most genuine service around!

We love hearing when our guests have a particularly special experience. I will be sure to share your review with our team, and I will definitely pass along your special thanks to Delithia!

Thanks again!

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
3 reviews
Reviewed 13 June 2012

We were guests at this hotel for four nights. The hotel is run equivalent to a Ritz Carlton/Grand Hyatt and is terrific for families. The rooms are extremely large, clean and very modern. The staff could not be more helpful and more accommodating. The kids loved being able to use the indoor pool after a long day of sight seeing.

We are regular Ritz/JW Marriott guests and this hotel far surpassed our expectations.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michele p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 17 June 2012
Thank you for such kind words. At Hilton, and especially at our Embassy Suites, we truly believe that service is something that should transcend any particular brand. Our guests do not need to stay at some of the brands you mentioned just to get that caliber of service. It is a pleasure to hear our team delivered on that promise!

You are absolutely correct; our suites are very large and PERFECT for families! We recently completed a refresh of all of our suites, and our housekeeping team is doing a great job keeping them looking brand new!

Thanks again for taking some time to let us know how we did. It sounds as though you frequent the Marriott brands, but hopefully you will consider our Embassy Suites during your next trip to Washington, DC!

Best Regards,

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whiteville, NC
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 13 June 2012

Just finished a 2 night stay at ES Convention Center, with 25 of my closest Girl Scouts, and their parents, grandmother, and brother. Planning a trip with group is a challenge and a lot can go wrong. When I got to this hotel though, I felt like every staff person's goal was to worry for me. No matter what was discussed ( and we had some discussions about what to do with the luggage) they never got frustrated with me, or explained how they couldn't do this or that. It was all about working things out. That is such a good feeling. And everyone smiled and took time to laugh at my lame jokes. Wow ! The rooms were outstanding, clean and they left us cookies. the breakfast was a lifesaver, and when I commented to a friend that I would have liked a coffee cup instead of a styrofoam cup, a worker overheard and showed me where the real cups where. He didn't have to do that. Check in and out were smooth. Oh and the location was great. For a DC vacation with family you could not do better than this fantastic hotel!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hornet50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, Manager at Embassy Suites by Hilton Washington-Convention Center, responded to this review, 17 June 2012
Dear hornet50 –

You took on quite a challenge organizing a trip for 25 Girl Scouts to Washington, DC! We were so lucky to host so many enthusiastic and energetic Girl Scouts for the 100th anniversary, so what kind of hosts would we be if once you finally got here we allowed you to worry about ANYTHING?! We take great pride in providing a “home away from home” experience, and that effort translates to our service.

It is wonderful to hear our team helped make your visit to DC for such a historic event a success. I am particularly pleased to hear you say “Wow”, as this is EXACTLY the type of service we talk about daily. We look for opportunities to go above and beyond, and I will be sure to share your feedback with the team as another example of our team delivering on our promise to be “Washington’s Friendliest Hotel”!

Best Regards,

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Washington-Convention Center

Property: Embassy Suites by Hilton Washington-Convention Center
Address: 900 10th Street Northwest, Washington DC, DC 20001-4405
Phone Number:
Region: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Washington DC
#30 Romantic Hotel in Washington DC
#37 Family Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Washington-Convention Center 3.5*
Number of rooms: 384
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Also Known As:
Embassy Suites Washington Hotel Washington Dc
Embassy Suites Washington Dc
Washington Dc Embassy Suites

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