When a snow storm disrupted my travel plans, Kristopher Kameoka, director of front desk operations at Embassy Suites Washington D.C. Convention Center, and Joseph the night manager moved mountains to make my stay among the most pleasant I can recall. Hotel guests who were unable to leave due to the weather held up in rooms that were intended for me and some colleagues, but these guys set us up free at another Embassy hotel for the night and paid for our taxi in the morning. Once I finally arrived I was provided with a most sincere mea culpa letter, free internet, and a gift basket. What?! I had no expectation of receiving this exceptional service and was most pleased. To top things off the room was immaculate, the staff were friendly, and the restaurant and facilities were quite nice. This is the first review I've ever written for a hotel and it is most deserved.
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- Also Known As:
- Embassy Suites Washington Hotel Washington Dc
- Embassy Suites Washington Dc
- Washington Dc Embassy Suites