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“Never stay here”

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Hilton Garden Inn Washington DC / Georgetown Area
Ranked #44 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersPlatinum level
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Never stay here”
Reviewed 5 June 2014

This is probably the worst hotel I've ever been to. They didn't clean the room the first night. I went to complain the next day and the woman asked me if I had called to request rook cleaning. Excuse me, but I've never had to "request room cleaning" before! It's done automatically. I called the last day in the morning to request late check-out. They told me I could check-out at 1. When I went downstairs later to confirm, they had already checked me out and had to give me a new key! The safe in the room didn't work. The pool was closed, which was extremely disappointing. The staff were nice, but completely incompetent. I asked for a recommendation for a Japanese restaurant, and they sent me to Chinese. Save your money, NEVER stay here!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ACNYC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Sydney, Australia
Level 6 Contributor
146 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 4 June 2014

The location is a bit boring though you are walking distance from Dupont Circle. There are also a number of very good restaurants nearby. The service was friendly and efficient. The rooms were very comfortable and fairly roomy. As far as I was concerned the room was clean, pleasant and afforded a comfortable night's sleep. Being here for only one night I didn't have the opportunity to check out the other facilities offered. I did however appreciate the free wi-fi on offer. For the price I paid I would be a dissatisfied pig not to appreciate the value for money.

Room Tip: Upper floors are always preferable. I was on an upper floor and it was pleasantly quiet.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cfreedma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 May 2014

This new hotel is in a great location in a busy area but very quiet for a good night's rest/ Prices are good for this area. A bonus is the Cafe Deluxe restaurant that also serves as the hotel restaurant. This offers great food and service located just off the lobby. Overnight parking is pricey $35 per night, so consider whether a cab makes more sense for you than driving. It is new, so there are some things still being worked on…business center was minimally set up and the fitness center still had mirror frames with no mirrors, and the tv's were not hooked up yet. Management said that would be finished quickly. The rooms are a good size and of course with everything new, they are very clean and orderly. definitely will stay here again when I am in DC.

Room Tip: The 9th floor was very quiet. The workout center is on the second floor and there were rooms right...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Darien2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Washington DC / Georgetown Area

Property: Hilton Garden Inn Washington DC / Georgetown Area
Address: 2201 M Street NW, Washington DC, DC 20037-1416
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 141 Hotels in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Washington DC / Georgetown Area 3*
Number of rooms: 238
Official Description (provided by the hotel):
This spectacular Hilton Garden Inn near the Georgetown neighborhood is located only 4 blocks from Dupont Circle and Foggy Bottom Metro stops. Relax by the heated rooftop swimming pool and garden terrace. Dine onsite at the charming bistro, Cafe Deluxe. Guests enjoy complimentary WiFi, in-room refrigerator and microwave, business center and fitness center. ... more   less 
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