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Hilton Garden Inn Washington DC / Georgetown Area
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Reviews (1,161)
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664
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1,003 - 1,008 of 1,162 reviews
Reviewed 5 August 2014

Nice, new hotel in the Georgetown/Foggy Bottom area. Rooms were new and clean. Staff was efficient and friendly. We had booked our room through a third party who had screwed up the reservation. The hotel staff got on the phone, tracked down the reservation, straightened things out and got us checked in. They did this in a friendly, efficient, and professional manner. This professionalism extended to all the staff we interacted with, including the valets. Thanks to all.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Hilton Garden Inn Washington DC / Georgetown Area, responded to this reviewResponded 8 August 2014

Thank you for sharing such wonderful comments about our hotel and in particular our staff. We share Tripadvisor feedback with all of our team members and review all guest comments. I know that they will enjoy hearing about your most pleasant trip to Washington, DC. Thank you again and we look forward to hosting you again on your next visit to our nation’s capital.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Good hotel. Excellent location close to mall, metro, many restaurants and starbucks. Good responsive service. The fitness centre is well equiped and was not busy. Laundry facility spot on. The rooms are quiet.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Hilton Garden Inn Washington DC / Georgetown Area, responded to this reviewResponded 8 August 2014

On behalf of the entire team at the Hilton Garden Inn Georgetown, we wish to thank you for allowing us the opportunity to serve you as our guest. Here at the Garden Inn, we strive to deliver service that exceeds expectations. I would still love to hear what one more thing we could have done to enhance your stay.
We look forward to having another opportunity to serve you in the near future. Thank you for choosing our hotel. You can count on us!
Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Pros:
Excellent Service
Clean, spacious rooms
Close to "the mall"

Con(s):
Staff could be a little more knowledgeable


Overall a great place to stay, just don't rely on the staff for information about the area.

Stayed: August 2014, travelled with friends
Thank ThatsSoNotRaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Hilton Garden Inn Washington DC / Georgetown Area, responded to this reviewResponded 8 August 2014

Thank you for staying with us this week. We are honored that our hotel has been your choice in the Washington, D.C. area. We are very fortunate to have dedicated associates that deliver world class service to all of our guests. We look forward to your return visit to Washington, D.C. in the hope that we may have the pleasure of welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Last minute trip to DC and found this gem. New, clean, spacious rooms, wonderful staff. Definitely worth staying. Close to major attractions & Georgetown. Good restaurant off the lobby "Cafe Deluxe" with awesome breakfast. Keep up the great work!

Stayed: August 2014
Thank Avery N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Hilton Garden Inn Washington DC / Georgetown Area, responded to this reviewResponded 8 August 2014

Thank you for sharing such wonderful comments about our hotel and in particular Cafe Deluxe. We share Tripadvisor feedback with all of our team members and review all guest comments. I know that they will enjoy hearing about your most pleasant trip to Washington, DC. Thank you again and we look forward to hosting you again on your next visit to our nation’s capital.
Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

From the time I called the hotel very late one night to get a booking to when we checked out after a 3 night stay everyone ere from the phones to valet to the front door staff and a management along with even the wait staff in the restaurant was fabulous!! Our room was great and clean. They all were helpful in regards to walking and directions with the metro. It was also fun to share some laughs as well while getting treated well

Can't say enough!! We travel ALL the time and this was a place I will for sure come back to again and look forward to it!!! Michelle Peters

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark L, General Manager at Hilton Garden Inn Washington DC / Georgetown Area, responded to this reviewResponded 5 August 2014

Thank you for sharing such wonderful comments about our hotel and in particular our staff. We share Tripadvisor feedback with all of our team and review all guest comments. I know that they will enjoy hearing about your most pleasant trip to Washington, DC. Thank you again and we look forward to hosting you again on your next visit to our nation’s capital.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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