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“Accomodation ok, but dificult to work in the room”

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Georgetown Inn West End
Ranked #97 of 141 Hotels in Washington DC
Boston, United States
1 review
“Accomodation ok, but dificult to work in the room”
Reviewed 29 March 2014

The accommodation and breakfast were fine. The problem was the internet connection. If you need to work in your room and need the internet, stay somewhere else. It's been years since I've stayed in a hotel room with such poor connectivity. I traveled over 100,000 miles on airplanes last year, and this was the only hotel where it was very difficult to work because of slow internet. Even email was a pain

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bradley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear Bradley R,

Thank you for commenting on our TripAdivsor page. We appreciate your comments because they help us to improve in areas that we may not know of. We have since fixed the Internet problems. I would like to apologize for any inconveniences that the Internet issue may have caused. I hope that you consider staying with us again so that we have an opportunity to accommodate you with a better experience. Please feel free to call the hotel directly for any questions.

Sincerely,
Kojo Aboagye
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2014

I stayed at the Best Western Georgetown when I was in DC for a conference. I typically stay at nicer places on work trips, but this was close to the location of the conference (the Ritz Carlton). It was an okay place to stay, certainly could have been better. There were issues with my room key, and several times a staff member had to come let me in the room. The free breakfast was fine. The rooms were a little shabby. However, I think given the really great location, it's a good value. If I was not traveling on business (and paying out of my own pocket) I would consider staying here, but I don't think I will stay here again as a business traveller.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Voleri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear Voleri,

Thank you for your comments. I would like to apologize for your inconveniences on behalf of our hotel staff. We have since fixed the roomy key issues.

We would love to have you back. Please feel free to call the hotel directly with any questions. We would like for you to consider staying with us again for a far better experience at our property.

Sincerely,
Kojo Aboagye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohope Beach, null, New Zealand
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 March 2014

Our rooms were small and cramped. The food was predictable and below average. We had electrical issues and the hotel caught fire while were staying there due to an electrical problem. The manager was un caring and the desk help were young and inexperienced.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kellylynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear KellylynnM,

On behalf of our entire staff, I apologize for your inconveniences. We did have a small fire, due to an old dryer machine, not due to electrical problems. Like a lot of buildings in Washington, D.C., our building is older and we do a lot to keep it maintained. Again, I do apologize for this isolated incident.

I hope that you consider staying with us again to provide a far superior experience. We have new staff and have made several improvements since you stay with us. If you decide to stay with us again, let us know that you don't like the room and we'll move you to one that you do like.

Please feel free to contact me personally at the hotel, if you need any help.

Sincerely,
Kojo Aboagye
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DC, United States
1 review
Reviewed 26 March 2014

This hotel is clean, not too fancy. The front rooms are noisy from street noise. I wish they had real cream not powder. The hotel and rooms could use a refurbishing but everything was clean and neat. The price was very good for the room for DC. The room had a fold out bed that I did not need and a refrigerator and microwave which is nice. The location was ideal and close to restaurants and the site.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear Anne R,

I would like you to know that we value your opinions and comments. Thank you for taking the time out the let us know what you liked and what we need to improve. We hope to see you again here at our property so that we can extend another warm welcome to you and your loved ones.

Sincerely,
Kojo Aboagye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2014

Our first trip down to D.C. and we had a wonderful experience at this modest but beautiful hotel. The staff was great and very helpful. Recommended we go to Vapiano's for dinner after a long day of sightseeing. It turned out to be a very interesting, great and new experience. Highly recommended, if you're looking for a change of pace in your dining experience. My wife and I loved the neighborhood, and look forward to coming back. It's obvious they go above and beyond to exceed expectations at the Best Western Georgetown. We wish you nothing but the very best...Rob B., Guest Relations Manager 33112.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mr_and_Mrs_Benjamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear Mr_and_Mrs_Benjamin,

Your words are so kind. I'm glad that you decided to come to our property and even more elated that had a great time! We hope you come back here on your next visit to Washington, D.C.! Best wishes to you and your family.

Sincerely,
Kojo Aboagye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, D.C., United States
1 review
Reviewed 22 March 2014

Most inexpensive place to stay in the northwest district. Very well located. Breakfast included. The room is very generous in size and is split in two areas: living and bed. It could stand some updating, but is clean.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 28 May 2014
Dear Larry L,

Thank you for staying with us. And we appreciate your kind comments. Please come back and see us again soon!

Sincerely,
Kojo Aboagye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamas, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2014

Pleasantly surprised with this older Georgetown hotel. Has been nicely maintained and updated. It is withing walking distance to about any attraction you want to visit. A brisk twenty minute walk to the White House, Lincoln Memorial and much more. Many restaurants with in minutes of this old town hotel. The hotel staff were all very helpful and friendly. Our favorite clerk was Regina. She is a DC native and very knowledgeable. I would choose this hotel to stay at during our next visit.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nana-Kojo A, General Manager at Georgetown Inn West End, responded to this review, 14 April 2014
Dear Robert S,

Thank you so much for taking the time to leave a comment on our page. We truly appreciate your feedback. I will give your regards to Regina. By leaving your comments on what you think about property, you are encouraging us to push further in keeping our guests happy. Thanks again and come back soon!

Kind Regards,
Kojo Aboagye
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Georgetown Inn West End

Property: Georgetown Inn West End
Address: 1121 New Hampshire Ave NW, Washington DC, DC 20037-1522 (Formerly Best Western Georgetown Hotel & Suites)
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
#81 Romantic Hotel in Washington DC
#82 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Georgetown Inn West End 3*
Number of rooms: 76
Official Description (provided by the hotel):
Nestled in the secure, exclusive downtown Georgetown neighborhood, close to the White House, Dupont Circle, World Bank, George Washington University & more. Convenient walk to 3 METRO Stations & more than 50 restaurants within 3 blocks Easy access to museums, monuments & all sightseeing points of interest Walk to famous Embassy Row & numerous international embassies Shopping & entertainment right at your doorstep Just a short walk to numerous art galleries! SUPERB ACCOMMODATIONS & SERVICES All 76 elegant guestrooms are spacious suites with separate living room & bedroom areas Equipped with refrigerator, microwave, coffee-maker, iron/ironing board & hairdryer Recently renovated bathrooms with beautiful blue pearl vanities, tiles & foyers The new Business Center is well equipped for your on-the-road office needs 500 Square feet of flexible meeting space available for up to 30 people Free high-speed wireless internet access in all guestrooms Free day passes for LA Fitness Center nearby ... more   less 
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Also Known As:
Best Western Georgetown Hotel And Suites
Best Western Georgetown Hotel Washington Dc
Best Western Washington Dc
Washington Dc Best Western

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