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“An old favourite but….”

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The Graham Georgetown
Ranked #17 of 140 Hotels in Washington DC
Certificate of Excellence
Manchester
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“An old favourite but….”
4 of 5 bubbles Reviewed 29 March 2014

Apologies, I'm a few months late in writing this - I was prompted as I am searching for a new bed at home and this hotel has the best beds Ive ever slept in…Hoping you'll share your secrets after reading this please?
After getting married a few months earlier we decided to take a belated honeymoon in Washington DC & Florida and as the Monticello was an old favourite of mine (2 previous visits) I insisted on staying here again. I had followed the revamp news online and kept up to date with the opening and was a little worried that the charm of the Monticello would have disappeared, with all the roof top 'party set' clientele.

A few niggles...

Upon check-in the young man seemed to have a little trouble locating our booking (inc terrace) and initially said it wasn't available, it then became apparent he had mixed up the shared terrace room that we had booked, thinking we had the 'private' terrace room, but after checking with a lady in the office it was cleared up. The room he offered us was on the ground floor directly behind reception, adjacent to the elevator.. I knew this would be noisy so i pointed out it was our honeymoon and asked for another room. All he had was a standard king (without terrace) and that would be a hour before it was ready, which was a no go after a long transatlantic flight, so we risked the first room.

We had no problems with the room/terrace, best beds EVER, spacious and clean but as another person pointed out I cannot understand why one coffee and one decaf coffee are supplied - who wants to have to phone reception for extra coffee when you wake up - Just supply two of each!

Over all during our 4 night stay I was disturbed two of the nights by the elevator and sadly the reception staff/concierge? who were talking and laughing loudly in the early hours of the morning.

My last niggle was on our 3rd morning the cleaning lady knocking to get in the room whilst i was in the shower, she started to enter the room before i could get to the door, i apologised and said we would be out of the room in 30 minutes, her abrupt and rather rude response was that 'I should have used the do not disturb sign' WHICH funnily enough we never had as I had looked for it on day one (on honeymoon!!) and assumed they didn't use them. Either way no excuse for rudeness, especially to a paying customer.

Apart from this it was a wonderful trip to Georgetown as always, it wouldn't deter me from returning back to this hotel, although Id request a different floor away from the elevator.

Maybe some of the Monticello's old personal charm has gone but the location, the revamp of the rooms and the view from the roof top bar kind of make up for it. Its a shame the terrace isn't kept for residing guests only, that way we may have gotten a seat.

Room Tip: Away from elevator, don't take the one behind reception if you're a light sleeper.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hellsbells42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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497 reviews from our community

Traveller rating
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See reviews for
115
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 March 2014

I love love love The Graham! I travel a lot, so it's important to me to stay somewhere like The Graham. The rooms are spacious, beds are comfy, staff is amazing, food is fabulous and the location is perfect...will never stay anywhere else when I'm in Georgetown/DC.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

The old Hotel Monticello was a favourite of mine on numerous trips to DC, but was desperately in need of an upgrade. The Graham has certainly done justice to that and this will remain one of my first choices in terms of hotels. The hotel location could not be better - in the heart of Georgetown, steps away from some great restaurants and shops. During my last stay service was excellent. I arrived early, after a 16 hour flight from Johannesburg, and an early check-in was no problem at all. The rooms have undergone a wonderful upgrade, are well appointed and spacious with lovely bathrooms. Hotel staff are friendly and helpful. I will definitely stay here again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 16 March 2014

Never have up paid do much and received so little in return. The Graham touts itself as a swanky upscale Georgetown hotel and charges accordingly. This hotel did not have air conditioning the night we were here and when I called down to ask about it the hipster staff was rude and dismissive. I was appalled with the "service." Please stay anywhere other than the Graham

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 March 2014

The Hotel is really nice and good located. Rooms are very well decorated but the bathroom has some serious problems since it has sliding doors which do not close completely so there's a lack of privacy that the Hotel should assure before installing them. We told the manager of the hotel about this and as the other rooms are sold out they don't give us any solution or composition. We were quite disappointed for this situation.

Room Tip: Make sure to ask if they change the doors of the toilette. We were told this door problem suppose to...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pevega86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, Manager at The Graham Georgetown, responded to this review, 12 March 2014
Thank you for taking the time to share your feedback from your recent stay with us.

We are thrilled that you complimented our hotel and its prime location in Georgetown!

I am however, truly disheartened to learn that your sliding doors malfunctioned during your stay. Our engineering team was notified and the situation has been rectified.

Please feel free to call on me directly at 202-337-0900 as we would love the opportunity to restore your trust and faith in us. I hope this experience has not marred your overall impression of The Graham.


We look forward to welcoming you back very, very soon!

Sincerely,

David McDermott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 March 2014

We had a fantastic stay at The Graham. It was a great location, both for walking in the Georgetown neighborhood as well as accessing the rest of the city. The bed was very comfortable and the bathroom was lovely (we told people that the shower was big enough to park a stroller and still have plenty of space to shower--not that we did). There was little/no street noise even though our room was on the street side and we slept with the windows open. The staff was friendly and helpful, and went out of their way to be available for anything we needed. All in all, a great experience!

Room Tip: The King Suite is quite large, and if you have a kid with you it's a great option.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
187 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

Perfect for a girl's weekend in Georgetown. The location is PERFECT - you walk out the door and within 1/2 a block you are in the heart of Georgetown. Our room had 2 very comfortable queen beds, and it was generous in size. The bathroom is also large with 2 sinks. It is a small boutique hotel, so there is only one person at the front desk who also acts as a concierge. We had drinks in the bar, and the bartender was knowledgeable about the wines he carried and very friendly. My tip to the hotel would be to make some changes to the bathroom - add another towel bar (remove the one that is located above the toilet - ??? odd) and add some more hooks for guests to hang things on.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank casadeboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david m, Manager at The Graham Georgetown, responded to this review, 10 March 2014
Thank you for taking the time to share such positive feedback from your recent stay with us.

I am thrilled that we exceeded your expectations from our idyllic boutique-chic hotel in its prime location in Georgetown!

We are also delighted you enjoyed our restaurant and lounge, AGB and I trust the the wine information you received was excellent. Thank you for your compliments about our amazing and spacious bathrooms as well. We have taken note about the extra towel bars that you have suggested for us.

Thank you especially for recognizing the personalized and caring service extended by our entire team, most notably Mr Jared Dodge, our bartender.

We look forward to welcoming you back very soon and in the interim, I remain at your service.

Sincerely,

David McDermott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Graham Georgetown

Property: The Graham Georgetown
Address: 1075 Thomas Jefferson Street NW, Washington DC, DC 20007 (Formerly Hotel Monticello)
Region: United States > District of Columbia > Washington DC > Georgetown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Washington DC
#22 Romantic Hotel in Washington DC
#42 Business Hotel in Washington DC
#43 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Graham Georgetown 4*
Number of rooms: 57
Official Description (provided by the hotel):
Welcome to The Graham, where cultured sophistication meets modern luxury in one of the most refined residential hotels in Georgetown DC. Named after famous Georgetown resident Alexander Graham Bell, inventor of the telephone, our Georgetown hotel draws inspiration from Bell's inventiveness and consummate poise, offering a mix of innovative style and gracious service that fit naturally with the spirit of the neighborhood. Nestled along the banks of the Potomac River, The Graham sits in the heart of DC's most affluent and historic area. Our central Georgetown location makes it easy to walk around this intimate neighborhood, home to important landmarks and historic estates, prestigious universities, and numerous independent shops and restaurants. Georgetown University, George Washington University, Washington Harbour, the Kennedy Center, and the National Cathedral are all located nearby, and the area itself is within close proximity to downtown Washington D.C. When the day is over, retreat to one of our Georgetown hotel's 57 guestroom and suites, stylish and spacious with luxurious residential comforts and amenities designed for the discerning guest, including complimentary Wi-fi and a 24-hour fitness center. Experience our new craft cocktail cellar and small-plate dining concept The Alex, and afterwards head up to The Observatory, The Graham's open air rooftop bar and lounge, to take in one of the most stunning views of our nation's capital-martini and cigar in hand, of course. ... more   less 
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Also Known As:
Monticello Hotel Washington Dc
Monticello Washington Dc

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