Arrived at hotel with rental car, valet instructed me to drive on without listening to request. Self parked and when entering hotel with two bags in hand, bell boy (looked like a bouncer dressed in black) did bot offer to help or even open door.
Front desk staff seemed uninterested in helping and rudely told to have a seat while room was readied. Waited for over 30 minutes before we politely commented on reviewing hotel on this forum (room had been ready all along). Attendant then became more engaged and gave us $50 dollar voucher to correct her behaviour.
Room was decorated nicely but located above service entrance. Needless to say we where awoken following morning at 6 am by garbage / delivery trucks.
Felt UNWELCOME during our stay.
Hotel staff should be formally educated in hotel management. Our local motel staffed by high school students provides better service.
Expensive, pretty hotel, good location, HORRIBLE SERVICE.
- Official Description (provided by the hotel):
- Welcome to The Graham, where cultured sophistication meets modern luxury in one of the most refined residential hotels in Georgetown DC. Named after famous Georgetown resident Alexander Graham Bell, inventor of the telephone, our Georgetown hotel draws inspiration from Bell's inventiveness and consummate poise, offering a mix of innovative style and gracious service that fit naturally with the spirit of the neighborhood. Nestled along the banks of the Potomac River, The Graham sits in the heart of DC's most affluent and historic area. Our central Georgetown location makes it easy to walk around this intimate neighborhood, home to important landmarks and historic estates, prestigious universities, and numerous independent shops and restaurants. Georgetown University, George Washington University, Washington Harbour, the Kennedy Center, and the National Cathedral are all located nearby, and the area itself is within close proximity to downtown Washington D.C. When the day is over, retreat to one of our Georgetown hotel's 57 guestroom and suites, stylish and spacious with luxurious residential comforts and amenities designed for the discerning guest, including complimentary Wi-fi and a 24-hour fitness center. Experience our new craft cocktail cellar and small-plate dining concept The Alex, and afterwards head up to The Observatory, The Graham's open air rooftop bar and lounge, to take in one of the most stunning views of our nation's capital-martini and cigar in hand, of course. ... more less
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- Also Known As:
- Monticello Hotel Washington Dc
- Monticello Washington Dc