I spent three days visiting Washington last November with my wife and son. We were very happy with the hotel, until the day we left. Having our flight to New York at 5.20 pm, we checked out of the room in the morning, left our luggage in storage at the front desk, to wander off to the city center for a last day of touring around. Before taking of however, I got my iPad out of one of the bags, to quickly download a newspaper I intended to read on the flight to New York. Having stored the iPad back in the bag, we returned the bag to the storage area. In the evening, when returning to the hotel, it turned out the iPad was missing from my bag. It took a long time and only after discussion with the hotel staff, I got a written statement of what happened (in fact, it took so long, I missed my flight to New York). And now, in the end, the hotel insurance writes me that they refuse my claim, since there is (according to them) no proof my iPad was in the possession of the hotel ...
How can I advise anyone to stay in this hotel after the trouble I went through? If the hotel staff is not willing to accept that probably one of their employees has stolen from a guest, then you should stay away from this place!!!
I can't remember how much we paid the hotel. I do remember however that this stay cost me an additional $ 1,251.05 (cost of the iPad, the flight to New York I missed, ...). THANK YOU FOR THAT.
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- Also Known As:
- Kimpton Washington Dc
- Topaz Hotel Kimpton