I did stay at this Hotel two years ago, but things have gone downhill since.
On checking in at the Hotel I was advised by an african american receptionist that my reservation had been cancelled by Bookking.com,
She was not interested in finding out any further information, only after I proved to the Duty Mnager that the reservation was still live in the Booking.com system they agreed to re-instated it.
I have to say that the receptionist, with bad customer service attitude offered to give me a room, but at a much higher rate.
I was allocated room 420, this overlooks Dupont Circle and is above the bar, albeit it is 3 floors above it, you can still hear alot of noise.
On my last day I wanted to pay for late check out, but before I could ask for it I was rudly interrupted by the person I called in guest services, only after I pointed out that I was going to pay a half day charge she put me through the reception.
The maid did not respect the DND sign at the door and came in the room, asking me when I was checking out, clearly reception did not inform her that the room was a late departure.
The concierge guys have little or no knowledge of the local area, I asked where O street was and they did not know, this street is actually 5 minutes walk away.
- Official Description (provided by the hotel):
- Situated in one of the city's most vibrant neighborhoods, The Dupont Circle brings modern style to the nation's capital for an unforgettable experience. Urban chic comes to life in The Dupont Circle's sleek design, eclectic artwork and coveted location. Then there is LEVEL NINE, an elevated tier of luxury for the ultimate experience. These spacious rooms boast spectacular views across the city from private terraces and balconies with added amenities and benefits. Who needs to cab when you are staying in the heart of the cities restaurant, bar and entertainment scene. Dine in style at Cafe Dupont, a multi-sensory experience, offering a handcrafted modern American style menu with French influences for breakfast, dinner or brunch. Or mix and mingle in one of DC's treasured spots at Bar Dupont, busy with the cosmopolitan after-work crowd. ... more less
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- Also Known As:
- Dupont Hotel Washington Dc
- Jurys Washington Hotel