Now this is customer service! On Sun the maid who cleaned my hotel accidentally threw away my make up. I realized it was an honest mistake b/c it looks like their bath gel but smaller. I was annoyed but didn't elevate it. The next day their concierge officer Dayonna asked how my stay was going. I told her great except the make up thing. She was very apologetic! She asked about the brand, colour, type, etc but I knew it would be impossible to get because its rarely in stores. The next day she sends me a beautiful card with handwritten sorry note & a complimentary breakfast certificate - I felt better. The following day she sends me complimentary mini chocolates. By this time I'm so touched I've completely gotten over the make up mishap. On my last night I got to room & was greeted by a gift bag - with not one but TWO new make up tubes. I'm now completely floored. I went to the lobby, gave her a big hug & thanked her for being so wonderful. I still can't believe how they went above & beyond! Dayonna you are just amazing :-)
The best part is that its not just the service - the hotel itself is fantastic! Its centrally located and well appointed. The rooms are modern & chic - with heated bathroom floors which is a huge plus in the winter. The hotel staff are super warm, helpful, polite. The restaurant & cafe are so good you'll want to eat in everyday you're there. If you're ever in DC & want a great hotel I unreservedly recommend the Dupont Circle Hotel.
- Official Description (provided by the hotel):
- Situated in one of the city's most vibrant neighborhoods, The Dupont Circle brings modern style to the nation's capital for an unforgettable experience. Urban chic comes to life in The Dupont Circle's sleek design, eclectic artwork and coveted location. Then there is LEVEL NINE, an elevated tier of luxury for the ultimate experience. These spacious rooms boast spectacular views across the city from private terraces and balconies with added amenities and benefits. Who needs to cab when you are staying in the heart of the cities restaurant, bar and entertainment scene. Dine in style at Cafe Dupont, a multi-sensory experience, offering a handcrafted modern American style menu with French influences for breakfast, dinner or brunch. Or mix and mingle in one of DC's treasured spots at Bar Dupont, busy with the cosmopolitan after-work crowd. ... more less
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- Also Known As:
- Dupont Hotel Washington Dc
- Jurys Washington Hotel