I travel to DC on business every other month. My normal hotel was booked, I stayed at Dupont Circle earlier this week (that stay was fine).
Last night I showed up at 9:30 PM exhausted off a long train, having booked my room a month in advance, and was told they had no room for me and they had rebooked me at another hotel (not of my choosing). No one notified me at any time the month prior to allow me to book a hotel I would have preferred. No one told me about the upcoming problem when I stayed at the hotel two days before!
The hotel they rebooked me at put me in a room the size of a closet, off an airshaft, with a tiny window, and is a hotel I never would have booked. No light. No possibility of an upgrade, even if I paid for it, since it was done at the last second.
This ruined my trip for me, I am pretty angry. I don't see how I could possibly justify trying to book this hotel again if they don't monitor their bookings to ensure they can keep up with what they are selling.
- Official Description (provided by the hotel):
- Situated in one of the city's most vibrant neighborhoods, The Dupont Circle brings modern style to the nation's capital for an unforgettable experience. Urban chic comes to life in The Dupont Circle's sleek design, eclectic artwork and coveted location. Then there is LEVEL NINE, an elevated tier of luxury for the ultimate experience. These spacious rooms boast spectacular views across the city from private terraces and balconies with added amenities and benefits. Who needs to cab when you are staying in the heart of the cities restaurant, bar and entertainment scene. Dine in style at Cafe Dupont, a multi-sensory experience, offering a handcrafted modern American style menu with French influences for breakfast, dinner or brunch. Or mix and mingle in one of DC's treasured spots at Bar Dupont, busy with the cosmopolitan after-work crowd. ... more less
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- Also Known As:
- Dupont Hotel Washington Dc
- Jurys Washington Hotel