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“excellent customer service!”

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Grand Hyatt Washington
Ranked #72 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“excellent customer service!”
Reviewed 28 June 2013

luxury room... great location! unbeatable customer service. The room wad plush..plush..plush. The location was 2blocks from White House. Door men were very helpfull. I would highly recommend this hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryle57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 2 July 2013
Thank you for taking time to provide feedback on your recent stay. It is wonderful to hear that you enjoyed your room so thoroughly and found the customer service to be so exceptional. I hope that we can welcome you back to our hotel soon.

Abrea H – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,655 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (777)
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English first
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2013

I've always loved the Grand Hyatt, very friendly staff and location is just top notch, everything of interest is walking distance. The metro is accessible from inside the hotel, a Starbucks and one of the best reception halls I've seen (breathtaking). The only point I have is the minibar is empty.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank NaelSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 June 2013

This place is centrally located and just an overall great place. I wil be returning. First of all, our flight arrived early so when we got to the hotel we were unable to get a room. Elizabeth at the front desk went well beyond our expectations to assist us. She made sure our bags were secured, took down my cellphone to notify me when our room would be ready, made sure my rates were accurate, and even assisted me in looking for a room upgrade. I can't say enough about the front desk staff, it was the same great service throughout the stay. Anyway, we left to kill time until the room was ready and in less than an hour (probably less than a half hour), we received a courtesy call that the room was ready but we were already sightseeing. When we returned, Elizabeth escorted us to a front desk agent so that he would take care of us right away....KUDOS to the front desk team!

The food in the restaurant was another story; bland, overpriced, and miniscule portions. I was so glad that they served us tiny portions because the food was "nasty". Neither one of us liked it and vowed to eat elsewhere the rest of the stay. The service was good, though.

Our room was great and when we did have a noise problem on our floor it was resolved almost immediately by the front desk and security. This place is truly professional. The gift shop staff was friendly and everything in the store was on sale! I couldn't believe it since it was a hotel gift shop. Just bear in mind that there are two gift shops and the one closest to Starbucks was the better of the two in price. Starbucks was good and service was fast.

At dinner, we went to the hotel's sports bar and the food was hot and good: much better than the restaurant. The server that waited on us was extremely pleasant. I don't remember her name but she was very friendly. When we left the sports bar, in a meeting room next door there was a kids movie night taking place with free popcorn and reasonably priced snacks. Oh did I mention that the hotel links directly to the subway so you don't have to go out to catch it if that's your means of transportation. It was very convenient as we came straight from the airport to the hotel via the subway and never had to step out into the weather (although it wasn't bad). Just a good thing to know if it's raining, snowing, etc.

Checkout was a breeze and as a courtesy, they held our bags for us until it was time to go to the airport. To the staff at the Grand Hyatt, thank you for a wonderful stay!

Room Tip: The 12th floor is an upgraded floor with private amenities and key only access but we stayed on the...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank MichiganC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2013

This Hotel is really well located. The rooms are very comfortable, clean and big. About the wifi, it's free if you give the hotel a "Like" on Facebook, and you show that to them. The rooms service was really nice too, with a lot of things for free that you can ask. Finally, the workers of the hotel were really nice and they make you feel really comfortable. It really worths!

  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
1 Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 27 June 2013
It is wonderful to hear that you enjoyed your stay and found the rooms to be so comfortable, spacious and clean. I’m happy to hear that you were able to take advantage of our room service and that our staff was so friendly and helped you feel at home. Thank you for going out of your way to share your feedback and I hope we can welcome you back to the hotel soon.

Abrea H – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level 6 Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 26 June 2013

You just can't beat this place in Dc for $ 224.00 weekend stay(taxes included). Fast lines for check in and check out. Nice room with King bed, good decoration and cleanliness. The hotels is conveniently located close to major attractions in Washington and you can easily get to Metro Center Station (subway) from the Main Lobby in case you're heading to Arlington Cemetery or any place farther from National Mall . I didn't try the restaurants neither the pool with so many things to see in Nation's Capital. Can't wait to come back!!

  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DamianPiedra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 27 June 2013
Thank you for taking time to provide feedback on your recent stay. I am happy that you found our hotel to be such a great value. It is wonderful to hear that you enjoyed your room and found the décor and cleanliness to be pleasing. I am delighted to hear that you found our central location to be so convenient for visiting major attractions and accessing the Metro station. I hope that we can welcome you back to our hotel again in the future.

Abrea H – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 4 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2013

nice hotel friendly front desk staff very helpful. Rooms were clean and comfortable. Only complaints restaurant food was expensive and only soso.. housekeeping staff cleaning my room did not speak or understand English very frustrating when trying to explain things that I needed.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice8231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 June 2013

Traveled to D.C. on business and stayed longer than I planned, just under a week, due to meeting delays. The hotel worked out well. It's centrally located, and right next to Metro Center. It's a reasonable walk to the Mall for sightseeing and exercise. Food and shopping are close by. Unlike a few years ago, the area feels very safe now. The rooms are comfortable but not posh. The air conditioning is louder than at home, and if you have a room facing the atrium, you never know what the weather's like. But it is a solid choice.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seattleite2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Washington

Property: Grand Hyatt Washington
Address: 1000 H St. NW, Washington DC, DC 20001-4520
Phone Number:
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Washington DC
#35 Luxury Hotel in Washington DC
#51 Family Hotel in Washington DC
#52 Romantic Hotel in Washington DC
#80 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt Washington 4*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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