We had an event yesterday at the hotel. We were 60-70 people, nothing too big for such a hotel. But there were many flaws on the execution I had to highlight so new customers focus on them:
- The Event Manager was 20 minutes late for an early meeting with our representative. The moment he arrived we mentioned that and he played dumb;
- There were not enough tables to seat the people. They knew how many they were, but even though the moment we asked, they never reacted. Additional tables (or the ones missing), never arrived;
- There were no notepads of pens. Every hotel in the world puts pens and notepads for people coming. Not a problem we had our own, but that's what hotels do;
- All the time we had to ask the waiters to come and clean, we had to clean ourselves and ask them to clean some dishes in the conference room as there were not enough tables for the assistants. Cero proactivity.
- Food was ok, the room clean, without AC Power for the assistants' tables.
So for the price, I could have. I would certainly look for alternatives for new events in the city.
- Official Description (provided by the hotel):
- Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more less
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- Also Known As:
- Grand Hyatt Washington Hotel Washington Dc
- Grand Hyatt Washington Dc
- Hyatt Washington Dc
- Washington Dc Hyatt