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“BED BUG FREE”

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Grand Hyatt Washington
Ranked #72 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Santa Rosa, United States
1 review
“BED BUG FREE”
Reviewed 30 June 2014

The Hotel was average, people were nice, the bathroom could have been cleaner but best of all there were no bed bugs in the room. I would difinitely come here again. The gym was decent except for not enough air conditioning in the treadmill room.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,655 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (777)
Date | Rating
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English first
San Francisco, California
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 June 2014

Location couldn't be much better. Centrally located within walking distance from most of the major sites. Nice lobby and decent rooms. Service overall was very mediocre. A big hotel whose management has clearly made a conscious effort to minimize costs by limiting the number and training of staff giving it a bit of a budget feel. Reasonable price though, Net, I would recommend and would stay here again.

  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank at659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 June 2014

We were at the Grand Hyatt for a group event. The location near the Metro was excellent. The rooms were very nice, for the price, and the staff was exceptional. We particularly enjoyed the Cure Wine Bar for wine by the glass and small plates.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Randi442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Manager at Grand Hyatt Washington, responded to this review, 13 July 2014
Thank you for staying with us! I am so happy to learn that you enjoyed the rooms, the excellent service from the staff and our amazing location. I hope you come back soon to enjoy some more fantastic wine and eats at Cure Bar and Bistro.

Warm Regards,

Belinda M - Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuenca, Ecuador
Level 6 Contributor
163 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 June 2014

We had an event yesterday at the hotel. We were 60-70 people, nothing too big for such a hotel. But there were many flaws on the execution I had to highlight so new customers focus on them:

- The Event Manager was 20 minutes late for an early meeting with our representative. The moment he arrived we mentioned that and he played dumb;
- There were not enough tables to seat the people. They knew how many they were, but even though the moment we asked, they never reacted. Additional tables (or the ones missing), never arrived;
- There were no notepads of pens. Every hotel in the world puts pens and notepads for people coming. Not a problem we had our own, but that's what hotels do;
- All the time we had to ask the waiters to come and clean, we had to clean ourselves and ask them to clean some dishes in the conference room as there were not enough tables for the assistants. Cero proactivity.
- Food was ok, the room clean, without AC Power for the assistants' tables.

So for the price, I could have. I would certainly look for alternatives for new events in the city.

Room Tip: Really plan your event with lots of anticipation and do several check lists.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Guz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norcross, United States
1 review
Reviewed 27 June 2014

A great downtown DC location to a lot of really good restaurants in all price categories. Easy walking to attractions and shopping if needed. Great hotel customer service. Would use again if in the area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Manager at Grand Hyatt Washington, responded to this review, 13 July 2014
Thank you for choosing to stay with us! I am glad to hear to that you enjoyed our awesome customer service as well as our great location! I hope you get to return to stay with us again soon.

Warm Regards,

Belinda M - Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maarssen, The Netherlands
Level 5 Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 June 2014

The Grand Hyatt in DC is on a good downtown location. Because of that it was a bit noisy during the night: street noises. The room was good. We got a 2 double with free wifi instead of the booked king room. I preferred the king, but free wifi is also nice. The hotel is on walking distance from the National Mall. Tip: use the public parking just opposite of the hotel: only $ 22 per night. The breakfast was very good but expensive. The breakfast in the cafe was a good alternative.

Room Tip: Ask for a room on an upper floor. If you prefer fresh air don't take the atrium rooms.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sonnie2403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crisfield, United States
1 review
Reviewed 26 June 2014

The Grand Hyatt! Located in downtown Washington DC offer me and my family the combination of a reasonably priced room, convenient location to the monuments and museums and excellent customer service throughout our stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Adam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Manager at Grand Hyatt Washington, responded to this review, 14 July 2014
Thank you for having stayed with us! I am very glad to learn that you had a fantastic time at the hotel. I hope that we can welcome you back for yet another stay with great rooms, great service and an amazing location.

Warm Regards,

Belinda M - Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Washington

Property: Grand Hyatt Washington
Address: 1000 H St. NW, Washington DC, DC 20001-4520
Phone Number:
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Washington DC
#35 Luxury Hotel in Washington DC
#51 Family Hotel in Washington DC
#52 Romantic Hotel in Washington DC
#80 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt Washington 4*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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