I have recently stayed at the Grand Hyatt on two occasions. On the first occasion my room did not meet the cleanliness standards I expected of a 5* hotel. There was a strand of hair on the wall behind the shower for my entire stay and then as I was getting ready to check out I noticed someone elses conference bag was left by the desk in the room. The hotel were quick to respond when I completed the survey and assured me that it was not their usual standard and that this would be addressed.
I have just returned from my second stay, and again the cleanliness was not to what I would expect. The glass shelf in the bathroom had dirty marks on it and the glass top in the room also had desks. Whilst there I actually reached out to the Assistant Director of Rooms who I had previously been in contact with to draw her attention to this. Sadly I got no response.
The hotel is an old hotel and the rooms could all do with an uplift. The air conditioning was very cranky and noisy and the lifts are exceptionally slow. Would certainly recommend rooms on the low floors, if not first floor so you can use the stairs.
The positives on the hotel are it is located in a great area, close to the White House, Washington Monument, National Mall and China Town.
- Official Description (provided by the hotel):
- Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more less
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- Also Known As:
- Grand Hyatt Washington Hotel Washington Dc
- Grand Hyatt Washington Dc
- Hyatt Washington Dc
- Washington Dc Hyatt