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“Perfect stay”

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Grand Hyatt Washington
Ranked #72 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Chicago, United States
Level 1 Contributor
3 reviews
“Perfect stay”
Reviewed 10 August 2014

Though I choose this hotel because it was one of the host hotels for a convention I was attending, I would stay here for future visits. I had a standard king room and it was spacious and comfortable and very quiet. Staff all around was outstanding. The hotel had all of the ammenities I needed and the location excellent for the convention center and many of the DC attractions, lots of restaurants nearby

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Randi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 11 August 2014
Randi Z,

Thanks for your review. I am glad you enjoyed your spacious guestroom. It was also great to hear the efforts made by our staff were an instrumental part of your stay.

Regards,
Paul R. - Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (777)
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English first
Texas
Level 6 Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 9 August 2014 via mobile

This hotel is located within easy walking of the mall, attractions, and restaurants. There is a metro station accessible from the hotel lobby. There is a Starbucks in the lobby. It is reasonably clean and well maintained. However, the hotel seems to cut some corners on service that keep it from getting a great rating. We found m & m s under the bed, and had to ask for coffee to be re-stocked. We could clearly hear conversations of people in the next room. Most aggravating were the slow elevators and the lines backed up to use them.

Stayed August 2014, travelled with friends
Helpful?
Thank chrissmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 30 October 2014
Good Morning chrissmaz,

Thank you for taking the time to share your experience when staying at Grand Hyatt Washington. We often hear great compliments on this hotel's location and how convenient it is to have the metro connected right in our lobby. I am very sorry to hear about the lack of housekeeping and loudness of a neighboring room. I have spoken with our executive management so we can ensure that these challenges do not happen in the future. We really hope this does not deter you from staying with us again and we look forward to seeing you.

Warm regards,

Drew D.-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 6 Contributor
211 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 9 August 2014

This is a very busy hotel with a very crowded, but impressive looking lobby. The location is ideal. Direct lobby access to the Metro. Centrally located within walking distances to many of the sites, including Chinatown, restaurants, etc. The receptionist was very helpful. The concierge (especially Kimu) was fantastic. Very helpful and friendly. We ate at the sports bar one meal and it was enough for us to decide not to eat at the hotel ever again. Wifi is free (platinum Hyatt members) but the speed was so-so. The 5th floor room facing the atrium can get loud (since the lobby is quite busy until past midnight). Not sure if a higher floor room or room facing the street would be better. Housekeeping is a major disappointment. We stayed 4 nights and had trouble with them on each of the night (forgot to replace coffee, did not replace all the towels, didn't throw away trash one day, did not wipe the table, left dirty mugs behind, etc). This may be acceptable at a Motel 6, but not at a Grand Hyatt.

Room Tip: when staying in a room facing the atrium, ask for a higher floor since it can get quite noisy at nig...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ppts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 30 October 2014
Good Morning ppts,

Thank you for taking the time to share your experience from your past stay at Grand Hyatt Washington. We appreciate all your tips and suggestions for a future guests stay. I am very sorry to hear about the lack of housekeeping that made your visit challenging. I have forwarded your comments to our housekeeping management to follow up with our staff and ensure this does not happen again. Cleanliness and customer service are top priority in this industry and that is definitely frustrating to not receive the best quality of room or service when staying with Hyatt Hotels. We hope to welcome you back in the future.

Safe Travels,

Drew D.-Guest Relations Associate
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New jersey, United States
1 review
Reviewed 8 August 2014

Very clean hotel and very efficient staff. Fire drill at 11:30 pm no staff present for instruction support or guidance. If it had been an actual fire it would seem the hotel staff had left guests to figure out what to do and no support not one single staff member in the hallways or in the stair well nor in the lobby that I could identify.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 30 October 2014
Good Morning Deborah G,

Thank you for going out of you way to share your experience from a past visit at Grand Hyatt Washington. I am thrilled to hear you found our location in Washington D.C. very clean and our staff was friendly and efficient. I am so sorry to hear about the fire alarm going off during your stay and definitely understand your frustration. I will bring this information to managements attention so we can ensure this will not happen in the future. Look forward to welcoming you back soon.

Warm regards,

Drew D.-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California, United States
1 review
Reviewed 7 August 2014

Great service and location! I highly recommend this hotel. The staff was friendly and accomodated our every request. The location is walking distance to the White House and many other must see attractions, it is also about 2 blocks from the Hop On Hop Off Trolly which has two lines and takes you to just about everything you could want to see. We didn't need a car staying at the Grand Hyatt Washington DC . The breakfast buffet is expensive (as all hotel buffets are) but the food was very good and the convenience make it worth it. We would stay here again and highly recommend it!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 6 Contributor
142 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 7 August 2014

Upgraded to the business package on check in to take advantage of inclusive breakfast and wifi. Comfortable, if rather unexciting room. A very long walk to the elevators. Good breakfast and useful to have a Starbucks available too.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JCCMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt Washington, responded to this review, 9 August 2014
Thank you for providing your feedback regarding your stay at the Grand Hyatt Washington. I'm happy that you were able to take advantage of our business package. I'm also happy that you enjoyed your breakfast. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again.

Becky S-Guest Relations Associate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Easton, United States
2 reviews
Reviewed 7 August 2014

We had a very pleasant stay at the hotel. All staff was very friendly and helpful. The hotel was very busy with guests, including foreign dignitaries but everything ran smoothly and quietly. Our room was dusty but was handled right away when brought to the attention of the staff. The Metro connection from the lobby made for easy travel thru the city. I would definitely stay at this hotel if I ever had the need for a DC hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Metta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Washington

Property: Grand Hyatt Washington
Address: 1000 H St. NW, Washington DC, DC 20001-4520
Phone Number:
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Washington DC
#35 Luxury Hotel in Washington DC
#51 Family Hotel in Washington DC
#52 Romantic Hotel in Washington DC
#80 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt Washington 4*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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