I reserved the room while in town for a wedding. It was very clean, the staff was very friendly, and the restaurant and bar were accommodating. They have valet service, but I could park on the street that evening so I can't say anything about that. I would have given it 5 stars since the room was modestly priced for what you received and the location. The reason for 3 stars is as follows:
When I returned to my room Saturday evening, I decided to walk to the restaurant for a late night snack. I ordered 2 appetizers, quesadilla and hummus, for my girlfriend and I. The bill was $37 with tip. That's pretty high for what was ordered, but that is expected at a hotel. Anyway, I asked it to be sent to my room. The food never came, but it wasn't a big deal. It was late at night and you can't ask everything to be perfect. I called down and asked for the food again, but my girlfriend said she didn't feel like any hummus so we canceled that half. The quesadilla showed up shortly after.
Upon checkout, I realized I was charged $15 for the quesadilla...but also the $37 for the original order that never came. No problem. I called the front desk and they removed the $37 from my bill. No hassle, BRAVO! When I finally left the room, I grabbed one of bottles of water on dresser for the road. As I cracked it open, my girlfriend belted out, "Don't drink that! They charge you for it!" I replied, "I know, but it is only like 2 or 3 dollars." I was wrong, it was $6 for a regular bottle of water. Well, shoot, they got me. Unfortunately, when checking my bill this morning, they charged me for 2 bottles rather than the one. I'm always fair with my reviews, that's why I leave it like this:
Pros: Clean, modern, great location, plenty of on-site amenities, super friendly staff.
Cons: I was nickle-and-dimed for everything (pricey too), and charged for items I didn't have.
Will I stay there again?: No
Will I recommend this place to friends?: No
Will I strongly suggest staying somewhere else?: No, I will just tell them to watch what they charge you and explain my story. They can judge for themselves.
In the end, 3 stars. A mediocre review that could have been excellent.
- Official Description (provided by the hotel):
- Washington Marriott at Metro Center features convenient access to the best attractions, shopping and dining in the nation's capital. Our hotel in Washington, D.C. offers a premier location near the metro system, giving guests easy access to the National Mall, Smithsonian Institution, CityCenterDC, Spy Museum and the National Portrait Gallery. Located within blocks of the Verizon Center and Walter E. Washington Convention Center, our hotel offers stylish surroundings for guests attending conferences, sporting events or concerts. Washington Marriott at Metro Center's engaging environment and Starbucks Cafe make us a great choice for business and leisure travelers. Meeting planners can explore the possibilities with over 14,000 sq. Ft. Of event space and 15 breakout rooms, perfect for hosting a variety of gatherings and events. With access to the region's major airports, Union Station and the Convention Center, Washington Marriott at Metro Center is a top choice for travelers to D.C. ... more less
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- Also Known As:
- Washington Marriott At Metro Hotel Washington Dc
- Marriott Washington Dc
- Washington Dc Marriott
- Marriott Metro Center