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“For Business and Pleasure” 4 of 5 bubbles
Review of Hyatt Regency Washington on Capitol Hill

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Hyatt Regency Washington on Capitol Hill
Ranked #70 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersGold level
Santa Clara, United States
1 review
“For Business and Pleasure”
4 of 5 bubbles Reviewed 6 August 2014

Nicely sized guest rooms with updated furniture and recent redecorating. Very comfortable bed with high-quality linens. The showers are excellent with plenty of high-pressure hot water. Don't miss the Article One lounge for excellent cocktails and a good selection of local beers and international (and California) wines. Also, the cheese plate ordered at the bar is an excellent way to have your appetizer before going out for dinner. Though, the in-house restaurant is very good! Great customer service all around. Highly recommended!

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Albert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (473)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Springfield, United States
1 review
5 of 5 bubbles Reviewed 6 August 2014

We enjoyed the stay so much, we didn't want to leave! Staff made us feel welcome and helped with even the little things that were requested. When we go back to the area, this hotel will draw us back. Thanks for everything. We are grateful to for such a wonderful place to stay.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, 7 August 2014
Thank you for taking the time to provide such a thoughtful review. Your recommendation is our biggest compliment. I am thrilled to hear that you found our staff to be extremely friendly and helpful. We look forward to welcoming you back to Hyatt Regency Washington the next time your travel brings you back to D.C.!

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 August 2014

I was extremely disgusted and disappointed. For years My family and I stayed at the Hyatts anywhere we decided to vacation. Never EVER again. The staff in DC was lousy unhelped. It was my friends first time in DC and I wanted her to have a great experience from the start with the 48 per night valet your car parking ONLY option it was bad from there. No one could explain to us about tours or cheaper parking - for 400 for two nights you'd expect to be treated with some common generousity NONE. I don't think the Hyatt will be an option for us ever again unfortunately.

  • Stayed August 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Eileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Hyatt Guest Relatons at Hyatt Regency Washington on Capitol Hill, responded to this review, 19 August 2014
I am extremely disappointed that you did not have a good experience during your recent stay at the Hyatt Regency Washington DC on Capital Hill. I’m sorry that our staff did not put their best foot forward to assist you and make your stay a wonderful experience. I will certainly forward your feedback to our executive management team to use in further training of our associates. I hope you give us another opportunity to provide you with Hyatt hospitality.
Lois M Guest Services Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
380 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed 6 August 2014 via mobile

Location is walking distance to union station ad Capitol Hill. My room was adequate in size but the white comforter has dark stains similar to ink.
The bed is comfortable and service acceptable. Good location.

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sjdif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, 31 October 2014
Good Morning sjdif,

Thank you for giving our future guests an idea of what to expect when staying at Hyatt Regency Washington. I am so happy to hear you really enjoyed your overall stay and I know our team members at this location look forward to welcoming you back.

Safe Travels,

Drew D.-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 6 August 2014

We stayed the first weekend in August 2014 to attend the International Convention of JWs at FedEx Field. This is a beautiful place and all services and food at this hotel were excellent. We plan to return when in D.C. again

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank 10Merry10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, 7 August 2014
Your feedback and recommendation are truly appreciated. It sounds like you thoroughly enjoyed the food and service. We look forward to welcoming you back to Hyatt Regency Washington the next time your travel brings you back to D.C.

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, United States
1 review
4 of 5 bubbles Reviewed 6 August 2014

The Hyatt has a great location to the mall. If you are interested in the monuments and museums, this is a great location. As Hyatt's go, it was clean, staff were helpful and pleasant, but the rooms were very average hotel rooms. Very little amenities, fridge, coffee maker leaked, maid service inconsistent. I would stay there again if the mall was the target place to be, otherwise, there are a lot of nice hotels in DC that are a short cab ride from the mall and other parts of the city.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, 31 October 2014
Hello John R,

I am so thrilled to hear you enjoyed your visit when staying at Hyatt Regency Washington. Our location is definitely a key point in Washington D.C., we are so close to so many attractions which makes our hotel and easy pick for convenience. I am sorry to hear about the lack of amenities found in the guest room. I have forwarded your suggestions to management so they can follow up and get this resolved. Can't wait to see you again!

Warm regards,

Drew D.-Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
83 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

I'm not sure where to start. I have stayed at this property almost as much as my home. Let's just say this is my second home. The staff is always exceptional and some even know me by name as much as I'm there. They did a hotel renovation a few years back which really improved the appearance of the hotel lobby. The rooms are well kept, up-to-date and squeaky clean! This is a 5-Star hotel. The staff is extremely caring, kind and concerned with ensuring you have an exceptional stay with them.The work-out room offers all the equipment you need to "Stay Fit" and the pool while in-doors is a nice way to relax after a long day. The hotel offers a nice locker room for showering after work-out.

The hotel is within walking distance of the Capital, Grand Center Station, The DC Mall and all the museums. Restaurants and shopping are right around the corner.

I highly recommend this property when in and around the DC area. You won't be disappointed I promise.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank randy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review, 7 August 2014
I am honored that we are considered your second home. I appreciate you taking a moment of your time to provide us with such a detailed review. It is exciting to hear that you find our hotel to be well appointed. With a great staff and prime location we are definitely a property guests should consider when traveling to D.C. Your continued loyalty is our biggest compliment. We look forward to having you back to Hyatt Regency Washington in the near future!

Brock S. - A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Washington on Capitol Hill

Property: Hyatt Regency Washington on Capitol Hill
Address: 400 New Jersey Avenue NW, Washington DC, DC 20001
Phone Number:
Region: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Washington DC
#39 Business Hotel in Washington DC
#49 Romantic Hotel in Washington DC
#60 Family Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Washington on Capitol Hill 3.5*
Number of rooms: 838
Official Description (provided by the hotel):
Discover our historic city from Hyatt Regency Washington on Capitol Hill. Enjoy easy access to all the attractions of our nation's capital from our ideal location steps to The U.S. Capitol and just three blocks to Union Station. Walk to the Smithsonian Museums and The National Mall, tour government centers, visit monuments and museums, cheer on the Nationals or the Capitals - all just minutes from our Capitol Hill hotel. Indulge in seasonal flavors and signature cocktails in Article One. Named for the corresponding article of the U.S. Constitution, Article One is conveniently situated in our atrium lobby. Open daily for power breakfast, energizing lunch and relaxing dinner. Dine in the privacy of your room with our 24-hour room service. It's good not to be home. ... more   less 
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Also Known As:
Hyatt Regency Washington On Capitol Hill Hotel Washington Dc
Washington Dc Hyatt Regency
Hyatt Washington Dc

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