"Overall, I agree with other reviewers in the respect that the location is outstanding. The lobby was beautiful, the rooms were okay, not in great shape. Our room was not ready when we arrived, we had to store our luggage in the room of our friends who had the room on the opposite side of our suite. We were told that we would receive a phone call as soon as the room was ready. We did not. The TV in the gathering area of the suite was not working properly. We were told a technician could come up to look at it, but we didn't want to be inconvenienced anymore that day. The shower in our room would not stay on, kept slipping, but again, we were there on holiday and just dealt with it. The staff was for the most part very nice and apologetic, acknowledging the hotel has issues that they are trying to address. From what we observed it seemed their biggest problem was they were understaffed and overwhelmed for sure. The icing on the cake was the disgusting cheese platter served to us in the sport bar New Year's eve. It looked as though they scraped together the leavings of others and threw them on a plate with stale nuts. As platinum members we are supposed to have use of the Club Lounge, which is very small. There was no seating at anytime we tried to avail ourselves of this amenity. The staff were working their tails off trying to keep up. You'd think they would be smart enough to open a meeting room that wasn't being used to accommodate larger parties or the overflow. As a business owner myself lack of common sense to fix simple issues eludes me. This is the first time for us at the JW brand, and were highly disappointed as we expected it to be a bit of a cut above the others, sadly it was not.
- Official Description (provided by the hotel):
- Refined elegance and understated luxury welcome you at the JW Marriott Washington, DC. Our hotel benefits from a perfect location in the heart of downtown Washington, DC, near world-famous landmarks including the White House and the National Theatre. Every one of our 772 rooms and suites offer flat-screen televisions, luxury bedding, and Marriott's signature Plug-In technology panels. Additional hotel amenities include a modern fitness center and an indoor pool and whirlpool. Stop by our award-winning hotel restaurant, Avenue Grill, or order room service any time of the day or night. If you're in Washington, DC for work, you can take advantage of our full-service business center and our 29 versatile and sophisticated meeting room venues. Be sure to take time to explore the city, however; our hotel is just a block from the Metro, and within walking distance of many of downtown Washington, DC's best-known attractions. We invite you to experience the charm and quiet luxury of JW Marriott Washington, DC. ... more less
- Reservation Options:
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- Also Known As:
- Jw Marriott Washington Dc Hotel Washington Dc
- Marriott Washington Dc
- Washington Dc Marriott