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“Disappointing”
Review of Hotel Lombardy

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Hotel Lombardy
Ranked #41 of 141 Hotels in Washington DC
Boort, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Disappointing”
Reviewed 17 February 2014

This hotel is in a great location and very clean. The reception staff member who checked us in was very disinterested and seemed distracted. She kept us waiting for quite a while for no apparent reason. On arriving at our room we were disappointed to find it extremely small and with no fridge. We called reception to ask if we could have a fridge (the weather was extremely hot) and were told they'd see what they could do. We ventured out for the afternoon and asked again on our return only to be told they were still looking into it. We told them we would be in the bar for a while. We had a drink and snack there for dinner - food was excellent. On our return to our room we called reception again only to be told that they had been trying to reach us but we weren't in our room! Another room was offered to us at 9.30pm which we took. The new room was twice the size, had a lovely view and a fridge. The porter who helped us with our luggage told us that there are only about 3 rooms in the hotel without a fridge and he couldn't understand why we had been given that room in the first place as they were not fully booked. After returning home and checking our bill we discovered that we had been charged $20 for the mini bar (we didnt use anything from the mini bar!). Overall this is a great hotel but some of the staff let it down.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank delgaz28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 27 February 2014
Greetings delgaz28,

Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your full expectations. I will look into your concerns and be sure that they are addressed. We strive to provide outstanding service 100% of the time and to make our guests feel at home.

We definitely would like the opportunity to have another chance to serve you and hope that you will consider visiting us again.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Pembroke Pines, FL USA
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 February 2014

Trip was suppose to be one night but after a snow storm we stayed an extra two days . The staff was helpful in a very stressful situation. Rooms were clean . Very close to everything. Would stay there again

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrowardGirl954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 27 February 2014
Greetings Carol M,

Thank you for choosing the Hotel Lombardy on your visit to Washington, DC. We appreciate you and look forward to seeing you again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 February 2014

When I'm in DC I usually stay here as it is 3 blocks away from the office (and Farragut West Metro stop) and 4 blocks away from a really big White House. The hotel is very conveniently located. It's staff are extremely friendly, welcoming, and helpful. The rooms are very comfortable, except I found the pillows were all too firm. The shower is delightful- the have those large rain shower heads- pressure is great- well appointed bathroom. The food is delicious and the lounge is very comfortable. The lighting was low/soft, except in the bathroom, but there were no outlets in the bathroom to plug in the hair dryer. The vanity area had no light at all. The walls are a little thin- but it is a historic hotel. With that being said, I would recommend this highly.

  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank JRiley13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 27 February 2014
Greetings JRiley13,

Thank you for taking the time to tell us about your stay. We are glad to know that you will definitely come back again to stay with us. Regarding the pillows, soon there will be options for our guests to have soft or firm pillows available in the rooms and as for the lights, perhaps the dimmer on the switch was not turned up, most of the light switches in the guestrooms have dimmers on them.

Again we thank you for choosing the Hotel Lombardy and look forward to seeing you soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
149 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 15 February 2014

One night stay at the Lombardy and loved it. Great character, clean rooms and great service. Only drawback was the noisy heating system, a few decibels too loud IMHO. Will be returning later in March and hopefully get a quieter heating unit! And alas, no view from the room, just alleyway. Maybe next time.

  • Stayed February 2014, travelled solo
    • Value
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Helpful?
Thank JohnGMontreal_canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 27 February 2014
Greetings JohnGMontreal_canada,

Thank you very much for choosing to stay at the Hotel Lombardy. I hope we were able to address your issue concerning the heating unit while you were here, if not the next time you visit please mention that to our Front Desk and you can also request if available to be put in a room facing the front of the hotel.

We look forward to seeing you in March.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence, Rhode Island
2 reviews
Reviewed 10 February 2014

We stayed at the Lombardy this weekend and are already planning to go back then next time we're in DC. Our suite was spacious, clean, and nicely appointed. The best part about the hotel is it's location: about a five minute walk to two metro stations, five blocks from the White House, and in the middle plenty of restaurants in a range of prices. We didn't need a car since the Lombardy was a great home base to visit museums and monuments (even though it was cold out we walked or took the metro and avoided parking fees and car rental fees). Lastly, the general manager, Corrado, was attentive and pleasant. He suggested we check out POV bar at the W hotel because it has a cool view of the White House, and Ebbit Grill for it's oyster bar. Thanks for the suggestions, Corrado. You were right on both accounts.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank stormred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 13 February 2014
Greetings stormred,

Thank you for choosing the Hotel Lombardy. We are so glad that you enjoyed your stay and are planning to visit us again. It was my pleasure to offer suggestions and I am happy to hear that you found my recommendations to be of your liking.

Again thank you and we look forward to seeing you again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 4 February 2014

Staff are helpful at every turn. Rooms are updated and quiet throughout the night. Restaurant is restful, staff is exceedingly attentive and chef is superb.
Location is perfect for downtown DC.

If you are in DC, stay at the Lombardy!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vaf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 13 February 2014
Greetings vaf3,

Thank you for choosing the Hotel Lombardy for your stay. We appreciate you and are glad that you enjoyed your visit. We look forward to your return.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens Greece
Level Contributor
295 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 2 February 2014 via mobile

Handy location near GWU and two metros stations couple blocks away, this is our second stay here. Large suite-like rooms with separate kitchen/fridge and coffee-maker. Waffle bathrobes, nice linens, frette towels. No slippers and too fat pillows. I wish pillows were softer, my neck hurt afterwards all day. Bellboys, bartender in Venetian all super and helpful, thanks. Will stay again, maybe they will get sofert slmmer pillows in the meantime....

Stayed February 2014
Helpful?
1 Thank smartiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this review, 3 February 2014
Greetings smartiq,

Thank you for taking the time to post your comments. We value your opinions and use them as a tool to improve our service, In fact, our goal in the next 45 days is to have options for our guests to have a softer pillow if they wish.

Having feedback from our guests is crucial for the success of our hotel and we appreciate it.

We look forward to having you stay with us again soon.

Sincerely,

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Lombardy

Property: Hotel Lombardy
Address: 2019 Pennsylvania Ave NW, Washington DC, DC 20006
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#9 Family Hotel in Washington DC
#20 Romantic Hotel in Washington DC
#25 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Lombardy 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Situated in the heart of DC's Business District, Hotel Lombardy offers a classic European-style experience for discerning business and vacation travelers. A blend of historic charm and contemporary urban sophistication, our downtown boutique hotel offers elegant accommodations and exceptional hospitality just steps away from Washington, DC attractions, government buildings, and corporate destinations. ... more   less 
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Also Known As:
Lombardy Hotel Washington Dc
Lombardy Washington Dc

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