This hotel is in a great location and very clean. The reception staff member who checked us in was very disinterested and seemed distracted. She kept us waiting for quite a while for no apparent reason. On arriving at our room we were disappointed to find it extremely small and with no fridge. We called reception to ask if we could have a fridge (the weather was extremely hot) and were told they'd see what they could do. We ventured out for the afternoon and asked again on our return only to be told they were still looking into it. We told them we would be in the bar for a while. We had a drink and snack there for dinner - food was excellent. On our return to our room we called reception again only to be told that they had been trying to reach us but we weren't in our room! Another room was offered to us at 9.30pm which we took. The new room was twice the size, had a lovely view and a fridge. The porter who helped us with our luggage told us that there are only about 3 rooms in the hotel without a fridge and he couldn't understand why we had been given that room in the first place as they were not fully booked. After returning home and checking our bill we discovered that we had been charged $20 for the mini bar (we didnt use anything from the mini bar!). Overall this is a great hotel but some of the staff let it down.
- Official Description (provided by the hotel):
- Situated in the heart of DC's Business District, Hotel Lombardy offers a classic European-style experience for discerning business and vacation travelers. A blend of historic charm and contemporary urban sophistication, our downtown boutique hotel offers elegant accommodations and exceptional hospitality just steps away from Washington, DC attractions, government buildings, and corporate destinations. ... more less
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- Also Known As:
- Lombardy Hotel Washington Dc
- Lombardy Washington Dc