Conveniently located with close proximity to many office buildings. Very comfortable rooms. Major draw back is the elevator service as two lifts are clearly insufficient particularly in the morning where you can expect rather long waits.More
Conveniently located with close proximity to many office buildings. Very comfortable rooms. Major draw back is the elevator service as two lifts are clearly insufficient particularly in the morning where you can expect rather long waits.MoreShow less
Thank you for taking the to to share your experience. We are happy to know that you enjoyed your stay and we look forward to serving you again.
This hotel is in a great location and very clean. The reception staff member who checked us in was very disinterested and seemed distracted. She kept us waiting for quite a while for no apparent reason. On arriving at our room we were disappointed to find it extremely small and with no fridge. We called reception to ask if we could have a fridge (the weather was extremely hot) and were told they'd see what they could do. We ventured out for the afternoon and asked again on our return only to be told they were still looking into it. We told them we would be in the bar for a while. We had a drink and snack there for dinner - food was excellent. On our return to our room we called reception again only to be told that they had been trying to reach us but we weren't in our room! Another room was offered to us at 9.30pm which we took. The new room was twice the size, had a lovely view and a fridge. The porter who helped us with our luggage told us that there are only about 3 rooms in the hotel without a fridge and he couldn't understand why we had been given that room in the first place as they were not fully booked. After returning home and checking our bill we discovered that we had been charged $20 for the mini bar (we didnt use anything from the mini bar!). Overall this is a great hotel but some of the staff let it down.
Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your full expectations. I will look into your concerns and be sure that they are addressed. We strive to provide outstanding service 100% of the time and to make our guests feel at home.
We definitely would like the opportunity to have another chance to serve you and hope that you will consider visiting us again.
Trip was suppose to be one night but after a snow storm we stayed an extra two days . The staff was helpful in a very stressful situation. Rooms were clean . Very close to everything. Would stay there again
Greetings Carol M,
Thank you for choosing the Hotel Lombardy on your visit to Washington, DC. We appreciate you and look forward to seeing you again soon.
When I'm in DC I usually stay here as it is 3 blocks away from the office (and Farragut West Metro stop) and 4 blocks away from a really big White House. The hotel is very conveniently located. It's staff are extremely friendly, welcoming, and helpful. The rooms are very comfortable, except I found the pillows were all too firm. The shower is delightful- the have those large rain shower heads- pressure is great- well appointed bathroom. The food is delicious and the lounge is very comfortable. The lighting was low/soft, except in the bathroom, but there were no outlets in the bathroom to plug in the hair dryer. The vanity area had no light at all. The walls are a little thin- but it is a historic hotel. With that being said, I would recommend this highly.
Thank you for taking the time to tell us about your stay. We are glad to know that you will definitely come back again to stay with us. Regarding the pillows, soon there will be options for our guests to have soft or firm pillows available in the rooms and as for the lights, perhaps the dimmer on the switch was not turned up, most of the light switches in the guestrooms have dimmers on them.
Again we thank you for choosing the Hotel Lombardy and look forward to seeing you soon.
One night stay at the Lombardy and loved it. Great character, clean rooms and great service. Only drawback was the noisy heating system, a few decibels too loud IMHO. Will be returning later in March and hopefully get a quieter heating unit! And alas, no view from the room, just alleyway. Maybe next time.
Thank you very much for choosing to stay at the Hotel Lombardy. I hope we were able to address your issue concerning the heating unit while you were here, if not the next time you visit please mention that to our Front Desk and you can also request if available to be put in a room facing the front of the hotel.
We look forward to seeing you in March.
We stayed at the Lombardy this weekend and are already planning to go back then next time we're in DC. Our suite was spacious, clean, and nicely appointed. The best part about the hotel is it's location: about a five minute walk to two metro stations, five blocks from the White House, and in the middle plenty of restaurants in a range of prices. We didn't need a car since the Lombardy was a great home base to visit museums and monuments (even though it was cold out we walked or took the metro and avoided parking fees and car rental fees). Lastly, the general manager, Corrado, was attentive and pleasant. He suggested we check out POV bar at the W hotel because it has a cool view of the White House, and Ebbit Grill for it's oyster bar. Thanks for the suggestions, Corrado. You were right on both accounts.
Thank you for choosing the Hotel Lombardy. We are so glad that you enjoyed your stay and are planning to visit us again. It was my pleasure to offer suggestions and I am happy to hear that you found my recommendations to be of your liking.
Again thank you and we look forward to seeing you again soon.