When we arrived at the hotel, the front desk associate (Tishum, I believe her name was) was gracious, and gave us information on tours while our room was being inspected. Upon arrivng in our room, we found it to be very small, but serviceable. A few areas of concern did arise during our stay, one of them immediately resolved (plumbing issue with our toilet).
-The ceiling fan was on a dimmer switch, and made an awful buzzing noise. As I am a light sleeper, I had to keep the fan off. Not a big deal as the A/C worked flawlessly, but had there not been any A/C, it would have been a struggle.
-The bathroom light is also on a dimmer switch, and on occasion, would flicker even at full brightness.
-On the website, it states that the rooms have fully stocked minibar refrigerators. Neither my wife, nor I saw one in our room (513). It had everything else, but that.
-I found out on the last day of our stay the T.V. was out of commission. Not a big deal as we were leaving, but it needed to be addressed.
-The walls are VERY thin as I could hear housekeepers cleaning above us while we were trying to sleep. Again, this goes back to me being a light sleeper, so I was not too thrilled.
Upon our departure, I accidentally lost a couple of my luggage claim tickets, and asked if I could go to the luggage closet to verify my bags with the bellman. I am not sure the name of the bellman, but he was very sarcastic, and initially unwilling to allow me to verify my luggage. As we were in a hurry to get to the airport, I did NOT appreciate his sarcasm. I am in the Hospitality industry myself, and take customer service VERY seriously. I was able to collect my luggage, but I wanted to make it aware.
Overall, it was an average experience, but I would be hesitant to stay again upon my next trip to D.C.
- Official Description (provided by the hotel):
- Situated in the heart of DC's Business District, Hotel Lombardy offers a classic European-style experience for discerning business and vacation travelers. A blend of historic charm and contemporary urban sophistication, our downtown boutique hotel offers elegant accommodations and exceptional hospitality just steps away from Washington, DC attractions, government buildings, and corporate destinations. ... more less
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- Also Known As:
- Lombardy Hotel Washington Dc
- Lombardy Washington Dc