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The Normandy Hotel
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Reviews (1,135)
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629
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All reviewswine and cheese hourdupont circleboutique hotelespresso machineadams morgansmall hotelconnecticut avequiet streetlovely boutiquecontinental breakfastwoodley parkembassy rowevery eveningnice neighborhoodrestaurants and shopsattending a conferenceyogurt
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884 - 889 of 1,135 reviews
Reviewed 12 April 2014

We stayed at the Normandy for the Cherry Blossom festival and this was my first time trying a "Boutique" hotel. I found the staff to be exceptionally attentive. One night we arrived after their complimentary wine offer had ended, but we had such a long day that they gave us and another couple wine anyway and included cheese and crackers! All the staff was engaging and often provided new ideas for us to try and just made the stay at this hotel very enjoyable.

Rooms were clean albeit small...but the size was typical of these hotels I was told.

The location was just a few steps from Connecticut Ave which boasted tons of restaurants. We used the Metro and took the staff's advice to get on the Metro at Dupont Circle, but off at the next stop, Woodley Park. The reason is that the Normandy is on a hill about half way between these two stops. So, when we got off, we walked downhill to the hotel and when we got on we walked downhill to Dupont Circle.

Normandy offer's Wi-Fi but I did not see an exercise room. However, given the amount of walking we did during our stay, that was not necessary. The room we stayed in did not have dressers so we kept our clothes in our suitcases. The maids did not refresh our bathroom supplies daily, but provided new soap and shampoo on request.

  • Stayed: April 2014, travelled with friends
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2  Thank Wisconsin_Cruiser_53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George O, General Manager at The Normandy Hotel, responded to this reviewResponded 15 April 2014

Dear Wisconsin_Cruiser_53, Thank you for your review of our hotel. We were very pleased to read that you had an enjoyable stay and were thrilled that you found the staff engaging and attentive. With regards to your comment about an exercise room, we do not have one in the building but we have recently partnered with Mint, which is a lovely spa and fitness center located just a few blocks away. It's complimentary for all of our hotel guests. We hope that on your next visit to DC, you choose The Normandy and have a chance to try Mint.
Kindest Regards,
George Ochoa
General Manager
The Normandy Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

I liked the Normandy Hotel. It is in a good location, quiet and yet convenient for the restaurants and bars near Dupont Circle. The beds were very comfortable indeed and the front desk staff were, without exception, helpful. It was largely ideal to return here after four days of exploring D.C and its surrounding areas (don't miss Georgetown, merely a healthy stroll away!).

The rooms could be annoying, though. Lighting was fiddly and irritating. A lamp which I found easy to use for the first two days became impossible for the second two. As other reviewers have said there was inadequate hanging space and I had to keep the blinds down constantly to prevent being looked-in upon from closely neighbouring windows. My brother and his wife staying in an adjacent room found it to be too hot whereas I was comfortable. They liked their shower whereas mine was tricky to use.

We decided to try out the breakfast one morning but it was so inadequate for the price that we didn't bother after a quick look.

Steps down from the pavement revealed broken tiles and it was much safer to use the ramp.

So, Normandy, you have a good property in a comfortable and safe location. But don't try to be too gimmicky with things like the lighting. Concentrate on improving the basics and offer a better breakfast for the price. Your staff are gems so don't try and change any of them.

I would stay here again even without the changes that are necessary. Mainly because of the staff, the quietness of the rooms and the general cleanliness.

  • Stayed: March 2014, travelled with family
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2  Thank Dubris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George O, General Manager at The Normandy Hotel, responded to this reviewResponded 15 April 2014

Dear Dubris, Thank you truly taking your time and reviewing our hotel. Honest feedback like yours often helps to point out some of the details that can easily be overlooked, like a fiddly lamp or tricky shower. This also helps to remind our maintenance staff to look for certain things when they enter a room.
We were very pleased to read that, despite a few flaws during your stay, you would still choose to return due to the staff, quiet rooms and cleanliness. Please be assured that the items you mentioned will be addressed immediately. Again, Thank you for your input and we look forward to your next visit to our hotel.
Kindest Regards,
George Ochoa
General Manager
The Normandy Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

We had an excellent experience. Location is outstanding, but the best part was the friendliness and helpfulness of the staff. Room was nice too! Spacious bathroom. We had a corner unit that was a good size for a place right in the city. It was clean and had a pretty view.

  • Stayed: March 2014, travelled with family
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1  Thank Susarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George O, General Manager at The Normandy Hotel, responded to this reviewResponded 9 April 2014

Dear Susarc, Thank you for your very nice review of our hotel. We were pleased to see that you found our staff friendly and helpful. Our belief is that the people make the difference. The next time you come to Washington, we hope you choose to return to The Normandy.
Kindest Regards,
George Ochoa
General Manager
The Normandy Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

Excellent front desk staff and breakfast/wine staff. Very friendly, warm and inviting. They are happy and willing to accommodate every need. I have to travel to DC every year and I will now make this my go-to place.

  • Stayed: March 2014, travelled on business
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Thank Sirena670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George O, General Manager at The Normandy Hotel, responded to this reviewResponded 8 April 2014

Dear Sirena670, Thank you for taking the time to write a review of our hotel. We were pleased to read that you found our staff friendly, warm and inviting. We strive to make people feel at home. We look forward to seeing you next year.
Kindest Regards,
George Ochoa
General Manager
The Normandy Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

Very nice and cozy hotel.
Friendly staff.
Good basic breakfast.
Nespresso in the room
Shower on 6th floor was a bit "stubborn" in giving a constant temperature
Carpets were a bit dusty, but that seems to be the average in many US hotels...

Room Tip: Rooms on the lower levels will be within Wifi range. The rooms on the higer levels do have a wired network connection, but wifi does not reach.
  • Stayed: March 2014, travelled on business
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1  Thank Marcel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George O, General Manager at The Normandy Hotel, responded to this reviewResponded 8 April 2014

Dear Marcel M, Thank you for taking the time to review our hotel. We were pleased to read that you found the hotel very nice and cozy as well as the staff friendly. With regards to your room tip about the Wi-Fi, the entire system has been replaced and now there is a strong signal throughout the hotel. Thank you for choosing the Normandy and we hope to welcome you back the next time your travels bring you to Washington.
Kindest Regards,
George Ochoa
General Manager
The Normandy Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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