This was one of the worst hotels we have ever stayed in for the price. We couldn't even get someone at the front desk to tell us where the end of the line was to check in. It took an hour and 45 minutes to get our bags to our rooms because they have to be brought by bell hops - there are only two elevators per wing, each fits no more than 4 people and can't accommodate luggage - so you can't even bring it up yourself. We used the stairs most of the time we were there - but these are single file. We had no bath towels in our room, and dried our son with hand towels. We called to the desk and asked if someone could leave some by the door as we were putting our son to bed - an hour later when we were all asleep, someone pounded on our door from housekeeping to bring them waking us all up despite the privacy sign and the instructions to the front desk. This is just a few of the problems we experienced. We started asking how long they expected for everything - and the front desk repeatedly said to us either "right away" which was always at least 45 min to an hour, or "I don't know". The hotel is beautiful for an aging hotel, but the service made this a terrible stay.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni