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“Fantastic Hotel in a great location”

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Park Hyatt Washington
Ranked #22 of 141 Hotels in Washington DC
Certificate of Excellence
Hudson, Massachusetts
Level 5 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Fantastic Hotel in a great location”
Reviewed 15 March 2012

I stayed at the Park Hyatt Washington D.C. recently for a quick 3 day getaway. I used Hyatt points for the entire stay and was pleasantly surprised to receive an upgrade to a suite upon check-in.
The PH location is approx. mid-point between Georgetown and Dupont Circle districts - approx. a 4-5 block walk to either district. Within the immediate area of the PH there are multiple other 5 star hotels and fine dining - so LOTS of options for eating. That being said, the Blue Duck Tavern restaurant at the PH is fantastic albeit a bit pricy. To get to the National Mall, museums, etc., it is a good 20-25 minute walk - note that there is a Metro station approx. 3 blocks from the PH.
With the upgrade I have to say the suite rivaled any 5-star room that I've stayed anywhere in the world with: spa-style bath and rain shower, large dressing area, nice big windows, and a very soft (not to my liking...) bed. There were robes and slippers, a mini bar stocked with Dean and Deluca snacks, 2 flat screen tv's. The room was clean, well decorated and very comfortable.
The fitness center/spa suite is located on the mezzanine level and is a bit hard to find - with a trip to the 3rd floor on the elevator followed by a long walk to the end of the corridor only to go down the fire stairs 1 level and through a nondescript door into the actual pool/fitness center. The center itself is very nice - excellent equipment and weights, pool and jacuzzi.... just a very strange location within the hotel.
The staff throughout the hotel from check-in to waitstaff to room service attendants to spa staff were just thoroughly professional, efficient and just very nice. The staff made the stay very worthwhile.
I did receive 1 treatment in the spa - the room is very nice, good music and amenities. The therapist was prompt, professional and very attentive to my overall comfort and experience.
My only complaint at all regarding the PH is the price of food and drink - from the $10 mini apple pie (which was FANTASTIC) to the $15 per glass of wine - it was just a bit on the high end.. but then again it is DC and it is a 5 star hotel, so it is to be expected.
This hotel seemed to cater primarily to business and government people, but as a leisure traveler I had no problems during the stay.
Overall I highly recommend the Park Hyatt Washington DC as a great option- just remember you will be paying 5 star prices for 5 star service and amenities - which at this hotel is totally worth it.

Room Tip: street facing rooms will get the occasional "sirens in the middle of the night" - normal f...
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  • Stayed March 2012, travelled solo
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Helpful?
Thank JDERV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 16 March 2012
Dear JDERV,

Thank you very much for posting about your recent leisure trip to Park Hyatt Washington! How lovely that you were upgraded to one of our suites! We value your comments and appreciate you describing both the highlights and opportunities of your experience with us. We will certainly pass along your feedback to our colleagues for review. We hope to welcome you back to the hotel and Blue Duck Tavern again soon.

Best,
Renee Sharrow
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,797 reviews from our community

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Vancouver, Canada
Level 4 Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 March 2012

I have tried about 7 or 8 different hotels in DC, and the Park Hyatt is the best. Elegant, serene, understated. And incredible professional service. The door staff were particularly good - incredibly polite and extremely attentive. The restaurant were able to accomodate me at short notice even though they must have dreaded the thought of a single female. Very little to find fault. As other reviews have mentioned, the sound proofing could be a bit better, and possibly the addition of extra free weights in the fitness centre.

  • Stayed March 2012, travelled on business
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Helpful?
1 Thank Princess_Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, General Manager at Park Hyatt Washington, responded to this review, 16 March 2012
Dear Princess_Denise,

Thank you for naming Park Hyatt Washington your favorite hotel in Washington, D.C. We strive to provide our guests with the best customer service and are pleased to read how attentive our door staff was throughout your visit. It is these small touches that leave a lasting impression. We appreciate your feedback and will be certain to share these comments with our entire team. I hope to welcome you back to the hotel again soon.

Best regards,
Andrew Davidson
General Manager, Park Hyatt Washington
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Rye Brook, New York
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 March 2012

When we arrived at the hotel from our flight into Reagan-National, we arrived well before the normal check in time. The front desk clerk was friendly and very professional, and even had our room ready for us to go up to, with our bags already being sent up by the bellman.
When we arrived in the room, the rollout bed I requested was waiting in the room along with sugar cookies I requested from the hotel's fantastic restaurant, the Blue Duck Tavern, which were given complimentary to us. The bed in the room was very comfortable except for the rollaway bed which I could feel every spring inside.
Since I had booked a parlor suite the room had 1.5 bathrooms, useful for our son who was traveling with us. The bathroom was very modern with a nice rainshower shower and a large soaking tub with bath salts. Extra amenities like free bottled water and designer toiletries from Soho in NYC were a nice touch.
The room is furnished very simplistically with the bare minimum of furniture. My only gripe with this minimalist theme was the lack of outlets for plugging in electronics, especially at the work desk in the living room.
Probably the greatest feature about this hotel is it's restaurant the Blue Duck Tavern. This restaurant is probably one of the most creative dining establishments in the country, on par with blue hill in NYC. There was a reason I specifically requested the sugar cookies for my arrival, it's because their pastry chef is extremely talented. The restaurant itself is a real power scene at lunch time with congressmen and senators having lunches with their staff or lobbyists. One evening, I ordered room service and it was just as good as eating downstairs as the waitstaff that came up to our room even set up the dining table like in the restaurant instead of leaving a cart juggle plates on.
One really great deal is the AAA breakfast rate which gives you breakfast for two adults in the lounge downstairs (which shares the same kitchen as the blue duck tavern). I even saw some very notable people at breakfast some mornings, specifically someone who was very high ranking in the Obama administration but moved back to Illinois for a better job in the past year.
Overall this hotel is a truly fine establishment that will cater to your every need, and should not be overlooked if one needs a place to stay in DC.

Room Tip: None of the rooms really have a view, so there is no need to pay extra for a room looking out at th...
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  • Stayed February 2012, travelled with family
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Helpful?
3 Thank money7521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 February 2012

Wonderful experience, amazing spacious room.

Mosre importantly, the Hyatt hospitality experience is world leading and this hotel very much plants the stick in the mud

Ross (Duty Manager) was excellent and very helpful

One small niggle, sound proofing between some rooms is not brilliant. Make sure you request a quiet room away from the street


Looking forward to coming back for more

Room Tip: away from the street and in a quiet part of building
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank Madush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 28 February 2012
Dear Madush,

Thank you for posting about your recent stay at Park Hyatt Washington! We value your feedback and will be sure to share your lovely comments with our team. Thank you for making us your hotel of choice in Washington. We look forward to welcoming you back again soon.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 February 2012

The Park Hyatt is my go to for a quick getaway from Philadelphia and the staff continues to make each experience memorable. The attention to detail is excellent and the entire team goes out of their way to attend to ever need. Very special thanks to Shane and Amy! I look forward to visiting again soon!

  • Stayed February 2012, travelled with friends
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Helpful?
Thank lotuslight73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 February 2012

The Park Hyatt Washington, DC is a beautiful hotel in a great neighborhood, so why such low ratings? Well, when a hotel offers a "special" family rate, as Park Hyatt does, you expect that they're prepared to accommodate the basic needs of families. Though we've stayed at other Hyatt hotels where families are welcomed and pampered, this hotel failed over and over at meeting even our most basic needs.

The issues and oversights started with the misinformation at check-in that our rooms included continental breakfast for two (there were three of us), though they decided on our third day that full breakfast was included with our rooms. On the evening that we checked in, it was relatively late and we were very tired having traveled all day, so we ordered in-room dining. The bill was $157.00 for a cheeseburger, child's portion of pasta(with butter only) and one adult entree. At breakfast the next morning, my 10-year old son was served orange juice in a cracked glass that shattered into small shards when he went to take his first sip. That night after a long, tiring day of sightseeing, we enjoyed the pool and then went down to the dining room to be told that the highly sought after, Blue Duck Tavern, was full for the remainder of the night and would not be able to offer us a table. They made no effort to help us find another alternative for dinner other then to seat us in the lounge which offered a short menu of appetizers (no entrees available) and a children's menu - so my boys ate dinner and I had a small-portioned, over-priced appetizer.

On our third night, we had made reservations for dinner at the Blue Duck Tavern. My boys were so excited to be the only children in the upscale, open kitchen setting and enjoyed their entrees. My 9-year old son ordered the "straight from the oven" chocolate cake which was brought to the table literally "from the oven" in the small metal pan in which it was cooked. It was placed in front of him with a small spoon in the pan and when we went to grab the spoon, he touched the side of his hand against the pan. The heat of the pan was so intense that it caused a second degree burn that quickly caused a large, painful blister despite the ice and burn remedy spray offered by the hotel staff.

To finish our stay off on a truly sour note, the restaurant proceeded to charge us for the dessert! When I pointed out that we had been charged for the dessert, the hotel manager apologized but did nothing. He later called our room at 10:12pm awakening my boys to offer us breakfast the next morning. When I pointed out that breakfast was included with our room, he offered us dessert to which my son responded, "so I can burn my hand again, no thank you."

If you want an upscale, comfortable stay for a family vacation in Washington, DC, look elsewhere and don't be fooled by anything sold as "special".

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
5 Thank BJ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 1 March 2012
Dear BJ C,

Thank you for sharing about your recent stay at Park Hyatt Washington. We appreciate your feedback as it helps us to continually improve our service, and to ultimately provide a wonderful experience to our guests. Please allow us to express our sincerest apologies for the many opportunities you experienced during your visit. Your comments are very important to us and have been shared with our Rooms and Food & Beverage departments for further investigation.

We invite you to contact our General Manager, Andrew Davidson, at Andrew.Davidson@hyatt.com, to further discuss the inconveniences you experienced during your stay. We hope that you will allow us the opportunity to better serve you in the future and we look forward to welcoming you back to Park Hyatt Washington.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
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Oklahoma!
Level 6 Contributor
108 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 February 2012

I've stayed here three or four times in the last few years. It is a nice, modern hotel with good knowledgeable staff. Some of the rooms are bigger than others. If you can get an upgrade, do it...it's worth it. The gym is nice as is the lobby bar.

Room Tip: Ask for the upgraded room.
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  • Stayed January 2012, travelled on business
    • Value
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Helpful?
Thank YourNextGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Washington

Property: Park Hyatt Washington
Address: 1201 24th St NW, (at the intersection of 24th & M Streets NW), Washington DC, DC 20037-1104
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Washington DC
#6 Romantic Hotel in Washington DC
#10 Family Hotel in Washington DC
#14 Luxury Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Washington 5*
Number of rooms: 216
Official Description (provided by the hotel):
Park Hyatt Washington, located in the fashionable West End Georgetown neighborhood of the nation's capital, combines sophisticated modernism with classic American style. With its Tea Cellar offering rare and vintage tea selections, intimate Spa Room offering an array of services and treatments, redesigned flexible event and meeting space, and celebrated Blue Duck Tavern restaurant, Park Hyatt Washington offers guests a unique experience in the nation's capital. ... more   less 
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Also Known As:
Park Hyatt Washington Hotel Washington Dc
Hyatt Hotel Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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