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“Comfortable, cool, helpful staff” 5 of 5 bubbles
Review of Park Hyatt Washington

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Park Hyatt Washington
Ranked #18 of 141 Hotels in Washington DC
Certificate of Excellence
Montague
Level Contributor
183 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Comfortable, cool, helpful staff”
5 of 5 bubbles Reviewed 22 June 2012

The decor is minimalist and soothing. I love the bathroom with open shower. I have stayed here many times and always find the staff to be extremely helpful and welcoming. The food is always excellent for both room service and for dining at the Blue Duck. Would be happy to stay here any time.

Stayed June 2012, travelled on business
Helpful?
Thank Markey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Sydney
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

Park Hyatt was brilliant!! It truly is in an elite class of hotels. It stands out as soon as you walk thru the front doors - with its minmalistic design front desk etc. The room itself, like the rest of the hotel, is new, and fresh with ample of room. The bathroom, in dark tiles looks straight from a magazine. The restaurant downstairs is also fantastic serving great breakfast and dinner - Obama came here to celebrate his wedding anniversary too (restaurant that is!). 2 slight negatives - the gym/pool, great facilities but so far, far far away - it's an exercise to get there in the first place - but that I guess wont be a problem for those who are already fitness fanatics. Secondly, its location sits in a quiet location in the north west corner from the White House - its walkable but it's a decent walk. Closest metro station is about 10 mins. Other good things - they have bikes for you to u use to get around DC - which is great cos, Washington is pretty much flat - it's a fantastic way to get around all the monuments etc, cos to walk it all will require a decent effort. Great business centre will free printing with top of the range computers. Overall, a very very pleasant stay!

  • Stayed June 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank baxter82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philadelphia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

Stayed here with a girlfriend for the weekend to get away from NJ/Philly/NY life.This hotel has a great location in DC -about 10-15 mins away from everything important, ie. attractions, monuments. My only gripe was that there wasn't any discounted parking for hotel guests. The garage rate was around $ 40 a night I believe. If you are driving there, look for local free parking. It might be a hassle but it's worth it if you remain vigilant and read all signs. There wasn't much correspondence between myself and management during the stay because there was no need for it. Great rooms, upkeep, and overall stay!

  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank queene206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 June 2012

Just stayed here for the 2nd consecutive year visiting DC. Still the best hotel you can book.
Best suites. Amazing bathroom. Great living room. All Class.
Everything is nearby. DC is not that big. Metro is close. Georgetown is close.
If you need, taxis are always waiting.

Best in Class.

Room Tip: Go for the suite. So roomy. Nicely decorated. M or N street. The whole neighborhood is quiet anyway.
See more room tips
  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dvdramos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 19 June 2012
Dear dvdramos,

Thank you for sharing such a wonderful review! It is a pleasure to read how much you enjoyed your experience over the past two years. We hope you choose to visit with us again next year as well. I will be sure to pass your comments along to our team.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

Some others complained about a couple things such as open shower but we thought it was great! We got the average room but it was still top-notch!

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BUZZY666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 19 June 2012
Dear BUZZY666,

Thank you for your feedback. I am glad to hear that your stay was "awesome" and that you enjoyed our spa-inspired rain shower. I wish mine at home was the same. We hope to welcome you back to Park Hyatt Washington again soon.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 15 June 2012

We stayed 6 nights in early June. Upon check in, the clerk acknowledged that we prepaid for all six nights. We were subsequently charged again for all six nights. We complained and were told it would be taken care of, of course it wasn't. We complained again and finally it was corrected only to be charged again. We had a rental car and the charges for the parking were confused as well. After speaking to two different managers, all parking fees were removed. We were also promised a newspaper each day, and we never received even the first one. The room was just okay. On the plus side, the housekeeping staff was excellent. Overall, the hotel was really disappointing.

Room Tip: We had a room facing the street (even number) so we had a view of the hotel across the street.
See more room tips
  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cruiserfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Park Hyatt Washington, responded to this review, 21 June 2012
Dear Cruiserfish,

Thank you for your feedback. While I am glad to see that you enjoyed our housekeeping team, please accept my sincerest apologies for the parking issues you experienced. We do our best to provide an exceptional stay, but clearly we fell short during your visit. I have shared your comments with our team for further review.

Sincere Regards,
Ratna Steden
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, NJ
Level Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 14 June 2012

Spent Memorial Day holiday at the Park Hyatt while traveling with friends. When we arrived at the hotel the bell staff promptly assisted us with our luggage. Booked hotel throught the AMEX Fine Resorts & Hotel package. Overall I found the location met my needs and the hotel was worth it thanks to the amenities thru AMEX.

Check-in was efficient except the gentleman was so soft-spoken I couldn't hear most of what he was saying. Room was upgraded to a suite and had a smart, modern design. The best feature was the wall mounted tv which pivoted to view from the suite or bedroom area. Bathroom was large with nice amenities and provided a safe for personal items.

Shane in concierge offered excellent recommendations on places to dine and things to do in the DC area. If you want to visit the Holocaust Museum, make sure you get tickets from the hotel for the exhibit. Also, check in with concierge when they are available because when we touched base with other staff (front desk) they were not as knowledgable with the area as Shane.

We did dine each morning in the Blue Duck Tavern and enjoyed the menu and selection. Service was hit or miss but we were on a weekend getaway so it didn't bother us too much. Same is true for the lounge.

Although we found the staff and service to be average, I did want to mention that I reached out to Mr. Andrew Davidson, General Manager about some service issues and he was quick to repond and very helpful in resolving issues. Overall, I was generally satisfied with my hotel experience at the Park Hyatt Washington and was impressed by the oversight of the GM. As a result, I'm going to stay at a different Park Hyatt later this summer.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Luv2TravWayne_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Front Office Manager at Park Hyatt Washington, responded to this review, 18 June 2012
Dear Luv2TravWayne_NJ,

Thank your feedback which only helps us improve upon our service. Please accept our apologies for the service issues you experienced. I will be sure to share your comments with the rest of our team. Overall, I am happy to hear that you enjoyed your stay, including our guestroom with spa-inspired bathroom. Should your travels bring you back to DC, we do hope to welcome you again to Park Hyatt Washington.

Regards,
Ratna Steden
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Washington

Property: Park Hyatt Washington
Address: 1201 24th Street NW, (at the intersection of 24th & M Streets NW), Washington DC, DC 20037
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Washington DC
#6 Romantic Hotel in Washington DC
#10 Family Hotel in Washington DC
#12 Luxury Hotel in Washington DC
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Washington 5*
Number of rooms: 216
Official Description (provided by the hotel):
Park Hyatt Washington, located in the fashionable West End Georgetown neighborhood of the nation's capital, combines sophisticated modernism with classic American style. With its Tea Cellar offering rare and vintage tea selections, intimate Spa Room offering an array of services and treatments, redesigned flexible event and meeting space, and celebrated Blue Duck Tavern restaurant, Park Hyatt Washington offers guests a unique experience in the nation's capital. ... more   less 
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Also Known As:
Park Hyatt Washington Hotel Washington Dc
Hyatt Hotel Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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