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“Say good bye and lousy service”

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Park Hyatt Washington
Ranked #21 of 140 Hotels in Washington DC
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Say good bye and lousy service”
Reviewed 24 October 2012

This was meant to be a special stay at a special hotel. And somehow it was. At least when it comes to providing real bad services - and lying. The front desk manager was telling my that the "engineer just left the room to take care of your complaint". Unfortunately, I did not make myself heard on my issue (shower not working properly), because I was promised a idfferent room anyway. But there is no way for the hotel to direct their workes to the right room unless it is miracle or wonder. Judge yourself.
Best Torsten O.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mierscheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 1 November 2012
Dear Mierscheid,

Thank you for sharing about your recent stay at Park Hyatt Washington. We appreciate your feedback as it helps us to continually improve our service, and to ultimately provide a wonderful experience to our guests. Please allow us to express our sincerest apologies for the inconveniences you experienced during your visit. Your comments are very important to us and have been shared with our Rooms department for further investigation.

We invite you to contact our General Manager, Andrew Davidson, at Andrew.Davidson@hyatt.com, to further discuss the inconveniences you experienced during your stay. We hope that you will allow us the opportunity to better serve you in the future and we look forward to welcoming you back to Park Hyatt Washington.

Best,
Renee Sharrow
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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  • Chinese (Simplified) first
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English first
Brooklyn, New York
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 October 2012

This hotel is a quiet, luxurious sanctuary -- dramatic, modern, tasteful, not at all institutional or stuffy but also not aggressively hip. Some hotels do not look anything like their glossy online photos in real life - this one exceeds them.The bathrooms in particular are exceptional, as is the gorgeous design of the lobby and the bar. The view in my room was underwhelming even on a high floor, but the rooms and decor have a moody, night-time feel so that didn't bother me. My only complaint is that the Blue Duck restaurant/room service situation was, based on our two meals, more expensively done than... actually good. But the gorgeous silver platters are fun and the food definitely LOOKS very impressive.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
181 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 21 October 2012

I was staying at the park hyatt for a small business meeting I had there for 2 nights. The staff are extremely professional and friendly. The decor of the hotel is great and everything is well maintained and comfortable. I enjoyed my stay very much. The room rate is on the high side but the hotel is big enough for a meeting group or two and you don't feel that you are lost roaming around a huge hotel.

I was at this hotel a few years ago for a conference in the ballroom and since I was there they have completely remodeled and updated the meeting space. It used to be nothing special and kind of on the dark side. It's not that way anymore. They transformed that space to be light and bright with a lot of great touches and new furniture and now the space is much brighter(literally). The lounge area for the meeting space was also new and they did a great job of making use of some dead space.

I would return here if I were to have another meeting in the DC area.

  • Stayed October 2012, travelled on business
    • Value
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Helpful?
1 Thank TravelinKenChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 1 November 2012
Dear TravelinLeather,

Thank you for sharing your thoughts on the newly renovated meeting space! I also think the designers did a great job with enhancing both the lighting and the use of space. I'm pleased to know how much you enjoyed your most recent experience with us and we do hope we have the pleasure of welcoming you back soon - for a meeting or for leisure. Thank you again, I will be sure to pass along your lovely comments to the rest of our team!

Best,
Renee Sharrow
Director of Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2012

My husband and I have stayed here in the Park suite and the Executive suite. Both have very modern decor and the bathrooms are incredibly awesome. The Park suite bedroom is a highlight because two sides of the room are entirely windows. The service is wonderful and the one time we had a problem with check-in the staff went above and beyond to rectify the situation and left us feeling very happy with Hyatt. If you stay here I highly recommend breakfast in the Blue Duck Tavern... delicious food and lovely setting.

  • Stayed October 2012, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank jumbotex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 12 October 2012
Dear jumbotex,

Thank you for your recent review of our property. Our staff is pleased to learn how much you enjoyed your visit in our Park Suite & Park Executive Suite, with breakfast at Blue Duck Tavern. I agree about our bathrooms, and wish mine at home looked the same! Should your travels bring you back to D.C., please come see us again.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 October 2012

The Park Hyatt in Washington , DC has to be one of the best if not the best hotel in the world that I have stayed in. The staff is absolutely wonderful! From the doorman, to the concierge, to the personnel at the front desk, to the housekeeping staff, to the hostesses and servers in the restaurants you are treated as royalty. I have never experienced such service and I travel throughout the world. The hotel is an oasis in the nation's capital. The rooms are beautiful. The food in the restaurant is outstanding and unique. The tea salon is unbelievable. The hotel is in a great part of the city which is like your own neighborhood. It's a close walk to the energy of Georgetown. Cannot wait to go back.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 12 October 2012
Dear James M,

Wow, thank you for sharing such an amazing review! It is truly a delight to hear how much you enjoyed our hotel, from all aspects of our service, decor, and cuisine. You are truly an advocate of our property! I will be sure to pass along your lovely comments to the rest of our team. Thank you again, and please do come see us soon!

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 October 2012

Everything about the Park Hyatt was perfect- from the warm welcome on our arrival and the great service throughout our stay until the moment we checked out. The location is great as it is only a short walk to all that Georgetown has to offer and is a 20-30 minute walk to The National Mall. The neighborhood helps one to feel that you are staying in a residence and not a hotel. I highly recommend the Park Hyatt Washington to everyone looking for a great place to stay in our nation's Capitol.

  • Stayed October 2012, travelled with friends
    • Value
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Helpful?
Thank flfama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattDC, Public Relations Manager at Park Hyatt Washington, responded to this review, 12 October 2012
Dear flfama,

Thank you for sharing such a wonderful review of our property. I am pleased to read how much you enjoyed our property, including our location. As you experienced, we are central to public transportation, along with shopping, dining and culture. We look forward to welcoming you back again soon.

Best,
Renee Sharrow
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 October 2012

Hotel seemed fine except that the internet service in the room was virtually unworkable. Spent too much time with staff complaining with no resolution. The hotel otherwise seemed to work very well--nicely appointed and very friendly staff. One merely needs to be sure they are in a room with functioning net

Room Tip: Insist on available internet service
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ameps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Washington

Property: Park Hyatt Washington
Address: 1201 24th St NW, (at the intersection of 24th & M Streets NW), Washington DC, DC 20037-1104
Phone Number:
Region: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Washington DC
#6 Romantic Hotel in Washington DC
#10 Family Hotel in Washington DC
#14 Luxury Hotel in Washington DC
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Washington 5*
Number of rooms: 216
Official Description (provided by the hotel):
Park Hyatt Washington, located in the fashionable West End Georgetown neighborhood of the nation's capital, combines sophisticated modernism with classic American style. With its Tea Cellar offering rare and vintage tea selections, intimate Spa Room offering an array of services and treatments, redesigned flexible event and meeting space, and celebrated Blue Duck Tavern restaurant, Park Hyatt Washington offers guests a unique experience in the nation's capital. ... more   less 
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Also Known As:
Park Hyatt Washington Hotel Washington Dc
Hyatt Hotel Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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