After reading the online reviews, photos, and information on this hotel I was looking forward to a train journey and subsequent stay in DC at the Park Hyatt from March 26-28. I've been meaning to stay at a Park Hyatt ever since seeing the movie "Lost in Translation", and visiting, but not staying at, the Park Hyatt during a trip to Tokyo several years ago. I'm sorry to say that my stay here left a very poor first impression upon me in regards to Hyatt.
I was looking forward to a restful stay as the purpose of my trip was a rest and downtime before taking a series of work related exams. I decided to splurge and get a suite. Upon my arrival at exactly 3pm, the check in time, I was curtly informed that none of the suites were ready and was invited to have a seat in the lobby where I proceeded to wait, and wait, and wait some more. Some 90 minutes later, just I was about to ask if they had forgotten about me, I was informed that my suite was ready. At one point while sitting in one of their lobby chairs I began to nod off and awoke to find a hotel staff member staring at me as if I had engaged in some uncouth behavior. I was tired and all I wanted to do was get my room so I could take a rest and freshen up before going for a walk in the area and going out for dinner. Instead I was forced to while away the sunny afternoon time waiting in a lobby to check into a room that should have been ready before I arrived. I've had a similar experiences at other hotels, most recently at the Hilton in downtown Cincinnati, and you know what they did? ... They apologized and upgraded me to get my checked in immediately. And in that instance I arrived early, unlike at the Park Hyatt where I arrived at check in time.
My suite was #1002, a nice spot at the very end of the hall in a corner, and the bed was comfortable, but the pleasantries seemed to end there.
I felt it to be a chintzy experience. When I arrived I thought I'd call down and ask about the spa. I picked up the phone on the work desk, but it didn't work. I called down on the phone in my bedroom and they said they would be there to take care of it (which they did come and replaced the phone later). They also took the opportunity to tell me there were two phones in the suite … well, I already knew that since I was calling on it, so I took that to convey I was being a bother. There was a scale in the bathroom that didn't work either, just gave me an "err" message. I didn't dare ask about that. I would rather not have an amenity in my room than have one that does not work. Let me say that again, I would rather not have an amenity in my room than have one that does not work. In the marketing industry this is called called Herzberg's hygiene factors; things perhaps small, which one may not complain about, but that are conducive to a lack of satisfaction. Another good example of this one would be the complementary Evian water bottles left in the room, which would be really nice if it didn't seem they were refilled with tap water! Who wants to drink something that is suppose to be sealed and isn't. It was obvious the bottle was opened before. I mean, come on. It's something a cheap Al Bundy-like guest would do at a motel 6 to avoid paying for it, but of course these bottles were free so I don't think it was the previous guest as much as it was the hotel being cheap or the maid just being too lazy to get some more, you know, unopened ones. I did get a chuckle at the thought of some hotel employee saying to themselves "oh the stupid guest will never know"…. So, as I'm thirsty after staring at this bottle early in the morning and realizing it had already been opened do I really feel comfortable drinking from it? I'd kind of feel like a real elitist tool calling down and complaining about a bottle of water, but it did really kind of disappoint me. So off to the CVS I went get some bottles of water for the night; so much for that convince.
Anyway, I found out the "spa" is just a room where they call someone in from outside the hotel if you make an appointment though the concierge and there isn't really a spa there per se. The phone they replaced stopped working, but I didn't call about it again, and just used the other one.
What really pissed me off the most was when I checked out. My train didn't leave DC until after 4pm, so I called down to ask for a late check out. One would think this wouldn't be a problem seeing how I had to wait over an hour and a half from my arrival, at check in time, to check in. But, oh no they could only extend my check out time to 1pm at the latest. I guess they wanted to have the suite ready for the next guest and not keep them waiting; how thoughtful.
In light of all this you think they could do something to make things right before I left, perhaps apologize. Sorry that we couldn't give you a late check out after making you wait over 90 minutes to check in when you arrived, but alas none. 'It's okay to make you wait and inconvenience you, but we wouldn't want to do that to our other guests' was the impression I got. They didn't even do so much as comp me for the $7 beer I had from the mini-bar.
I've had far better experiences at Hampton Inns. I won't be back.
- Official Description (provided by the hotel):
- Park Hyatt Washington, located in the fashionable West End Georgetown neighborhood of the nation's capital, combines sophisticated modernism with classic American style. With its Tea Cellar offering rare and vintage tea selections, intimate Spa Room offering an array of services and treatments, redesigned flexible event and meeting space, and celebrated Blue Duck Tavern restaurant, Park Hyatt Washington offers guests a unique experience in the nation's capital. ... more less
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- Also Known As:
- Park Hyatt Washington Hotel Washington Dc
- Hyatt Hotel Washington Dc
- Hyatt Washington Dc
- Washington Dc Hyatt