I stayed at Hotel Palomar on 1July 2012 and used valet parking. When my car was returned to me the next day, there was damage to the front passenger side door. I received my vehicle at the front of the hotel and drove to the gas station one block away. When I went to the passenger side of the car I saw the damage and immediately called the hotel. It had only been about 3 minutes between the time I got my vehicle and when I called about the damage. I filled out the proper paperwork to have the Hotel's Insurance pay for the damage. The desk manager assured me it would be taken care of. Six weeks later I received a response from the hotel's insurance company with regard to the damage caused while my vehicle was with Hotel Palomar Valet parking on July 1st. They informed me that the hotel is denying they caused the damage to my vehicle. I am gravely disappointed that the hotel has decided to handle the damage they caused to my vehicle in this manner. The Valet caused over 800$ of damage to my passenger side door. I know the damage was caused while my vehicle was with the hotel valet because I picked up my vehicle from the body shop earlier that week and it had no damage. I filed a complaint with Kimpton Hotel and was contacted by the Office Manager, Mr Chou. I have contacted Mr. Chou several times about the damage. He assured me that the Hotel would pay for the repairs to my vehicle. It has been 60 days and I have not been reimbursed for the repairs. I have sent estimates and contacted Mr. Chou several times but was unsuccessful in getting reimbursed.
- Official Description (provided by the hotel):
- Timeless sophistication meets contemporary style at the Kimpton Hotel Palomar Washington DC. This luxury boutique hotel provides flawless service and exquisite amenities in engagingly innovative surroundings. Located within Washington's historic Dupont Circle, this Kimpton Hotel and its lively Urbana restaurant are a short walk to Georgetown and the city's largest concentration of private art galleries, museums, theaters, shops and restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Ebookers, Expedia, Southall Travel, Travel Republic (UK), Odigeo, Evoline ltd, getaroom.com and Cancelon so you can book your Kimpton Hotel Palomar Washington DC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kimpton Washington Dc