I had a fantastic experience at Hotel Palomar. The desk staff recognized me as a Kimpton Insider member, and upgraded me to a larger room. Additionally, they remembered to deliver my NY Times in the morning (an essential!), and the daily wine reception in the lobby took the edge off of my business day. The room was huge, the beds were super comfy, and the amenities were great. I wish I had had time to swim in the pool - it was lovely, too!
After checkout, I realized that I forgot a camera and book in the room. The security staff promptly shipped my things back to me, and when they were bounced back to the hotel (no doorman at my apartment), they diligently followed up multiple times to ensure that they could reship to another address.More