My husband and I checked in late on March 9th. We called ahead and booked online from our tripadvisor app. The woman we spoke to over the phone, Sherina, was awesome. She was very helpful and nice. She quoted us (2 adults, 2 breakfasts, 1 parking pass, 1 night) at 172.06 including taxes on everything. Well our great customer service ended there. When we finally got to the hotel, Sherina had already left. An older woman checked our reservation and told us it would be 189! Well we told her that was not what we were quoted and she kept saying that Sherina must not have included the tax, and we insisted that she had. So the woman kept saying no no no... And then she said it was 199! We had her get the manager. He started with the same "no taxes were included" bull. His halitosis was literally almost unbearable. It smelled literally like he'd eaten diapers and mothballs before he had come to us. Well, he said he would charge us 183. It was late, fine, whatever.. We will take it. He also said he had upgrade our room to a suite (which he hadn't, it was the original room we were meant to get. It was still a suite, but he upgraded nothing.) On the other hand, the shift in the morning was great! Juan even gave us two tickets to the Newseum that another guest did not get a chance to use before they checked out.
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- Also Known As:
- State Plaza Washington Dc
- Hotel State Plaza