STAFF is amazing. My daughter, her friend and I came in on a very early flight. Unfortunately this was the only flight we could get. We were exhausted. Check-in time was 4 PM and that was understood when we confirmed the room. NO ISSUE! At 7AM we taxied to the hotel and were able to store our luggage and get some breakfast from the Executive Lounge. We then went out to start our vacation after freshening up in the rest rooms. SORRY! By 11:00 AM we were tired and hot. We asked if it was possible to see if our room was available. The staff was so kind and understanding. We were NOT able to check in but I knew they were trying and that made a difference. We ate lunch came back and sat in the very nice AIR CONDITIONED Lobby until our room was available. The man behind the desk juggled some rooms and was able to take care of us. Because we were 3 we were waiting on 2 queen beds. At that point we didn't care and 2 Double beds were available and we took them. Didn't even notice and the stay was amazing!! On Saturday I ordered a special tray of fruit, cheese and crackers from Room Service. It was not on the In-Room Dining menu, but I called in advance to see if they could make it happen. I was celebrating with my daughter and she doesn't get to travel much so the fancy room service was a treat. Room Service Staff listened to what I wanted to do and they NAILED IT!!! I was very happy and the staff seemed to enjoy doing it. Price was right as well!!! Amazing Location, the President is your neighbor. Thank you!!!!
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- Also Known As:
- Capital Hilton Hotel Washington Dc
- Hilton Washington Dc
- Washington Dc Hilton