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“Immensely Disappointed - Unfortunately”
2 of 5 bubbles Review of Capital Hilton

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Capital Hilton
Ranked #93 of 140 Hotels in Washington DC
Birmingham, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Immensely Disappointed - Unfortunately”
Reviewed 10 August 2014

As with all hotels its the simple things that go wrong that cause the reputational damage. We picked the hotel based on location and the Hilton brand. 1 block from the White House - perfect and Washington DC was nice enough BUT ..... we got a family room that overlooked some kind of internal courtyard - not a problem in itself except in the courtyard was some kind of machinery house (air-conditioning ? Pool pump ? Diesel generator ? - yes it was THAT loud) that meant the poorest night sleep in ages. Given that I'd just had 4 nights in mid-town Manhattan thats saying something.
People fine - Valet parking ($40) was efficient - rooms clean but basic - but not a lot around ; you have to go to Adams Morgan district (2 miles) for a range of restaurants.

All in all - disappointed - as the whole package is poor value for money ; you cant just trade on a name guys and you're letting your staff down as they do work hard but you cant charge premium rates for a nearly there package.

Room Tip: Avoid anything overlooking the internal courtyard.
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 11 August 2014
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments
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2,878 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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English first
Brunswick, Maine
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 August 2014

Great check-in with Alex Brandt; a very engaging young man. Quiet room except for the random stranger knocking on my door and the phone ringing at an ungodly hour. Room was clean enough and the coffee decent. I hung the do not disturb sign on the door but noticed that someone came in anyway and removed a dirty towel. I had to wait around for my flight after check-out, and one public bathroom was being renovated while the other was being cleaned so I had to wait a while to use it because they said there were no other restrooms. Also, no electrical outlets in lobby.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank beastlycold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 12 August 2014
Thank you for taking the time to review the Capital Hilton. We are delighted that you enjoyed your visit to the Nation's Capital. We appreciate your comments and observations, and we hope to welcome you back to the historic Capital Hilton soon.
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Greenwood, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

Messed up reservation, was kicked out of hotel at 930pm. I was in the bed about to go to sleep. The hotel was booked up. No room availability. So at 10pm on a Saturday night I was riding around Washington DC trying to find a room for the next 3 nights.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 11 August 2014
Dear James H,

I am so sorry to here you had a challenging stay.

It does appear that your reservation was only for 1 night. I am sorry we could not accommodate an additional evening. Clearly my team could have handle this difficult situation much better and we will use this as a training opportunity.

We do look forward to having you as a return guest so that you may better experience the high level of service we are know for.

David Piscola
General Manager
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Dominican Republic
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 August 2014

recently stayed at the capital hilton, great location.. just 1 block away from the white house, with a cvs pharmacy and nice places to eat salads and simple food... would personally recommend cosi and roti!
as for the hotel... no fridge in rooms (if you want one its us$20 a day) and the gym is also additional US$15 per day... rooms are very small but really confortable linens and nice lighting features.
wouldnt recommend for family trips since it might get veryyyy expensive...
in some areas of the hotel even paid itnernet signal might be weak...
conference rooms were very nice, simple but nice... though most days we had to leave the room at 5 pm sharp, since they were booked for other evening events.
overall nice, close to all including metro... victorias secret 2 blocks away, nine west also.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Yvette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 12 August 2014
Thank you for taking the time to review the Capital Hilton. We truly value your comments and observations.
We hope we will have another opportunity to welcome and serve you at the historic Capital Hilton in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

My family stayed at the Capital Hilton recently -- we loved the location and our room was a good value. It was very clean and quiet. We had a junior suite which was what we booked, and it worked nicely because our daughter could have her own little room, and we had the bedroom. Bathroom was nice, all was clean and quiet.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 12 August 2014
Thank you for the outstanding TripAdvisor review. Your gracious comments certainly made our day. We are delighted that our convenient location and room accommodation factored in the success of your visit. We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

We stayed at the Capital Hilton in May & June at either end of a tour. Great location - walk to everything. We were there on the Memorial Day weekend & the hotel was full of Veterans but everything worked smoothly. Would stay there again. Recommended

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Lea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 6 August 2014
Thank you for your review on TripAdvisor. We very much appreciate your kind comments and were pleased to learn of your experience at the Capital Hilton. Thank you for recommending us to other travelers!! We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaneohe, Hawaii
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

The Capital Hilton is in need of a renovation. The rooms are small by any standard; just big enough for the bed. The bathroom is also small and dated. We stayed at the Capital Hilton in conjunction with a national meeting, and we also found those meeting facilities less than optimal. But then, this is Washington DC with a premium on location.

Room Tip: Find one with no kids on the floor--good luck.
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Capital Hilton, responded to this review, 6 August 2014
Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I welcome any additional comments or suggestions you would like to share.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Capital Hilton

Property: Capital Hilton
Address: 1001 16th St NW, corner K & 16th Street, Washington DC, DC 20036
Phone Number:
Region: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Luxury Hotel in Washington DC
#64 Romantic Hotel in Washington DC
#69 Family Hotel in Washington DC
#70 Business Hotel in Washington DC
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Capital Hilton 4*
Number of rooms: 544
Reservation Options:
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Also Known As:
Capital Hilton Hotel Washington Dc
Hilton Washington Dc
Washington Dc Hilton

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